Senior Customer Value Architect at Celonis

| Greater NYC Area
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Are you ready for a new challenge?

Celonis is the leader in business transformation software - the Execution Management Systems (EMS) lifts barriers to execution capacity to maximize business performance. Powered by its market-leading process mining core, the Celonis EMS helps companies manage every facet of execution management from analytics, to strategy and planning, management, actions and automations. For Global 2000 companies, transforming to an intelligent enterprise has become a key strategic priority. Celonis disrupted what had previously been a manual, time-consuming and expensive consulting-driven approach to jump-start and operationalize change in transformation initiatives. Celonis has thousands of global customers including ABB, AstraZeneca, Bosch, Coca Cola, Citibank, Dell, GSK, John Deere, L’Oreal, Siemens, Uber, Vodafone, and Whirlpool. Particularly in these uncertain times Celonis plays an impactful role in helping customers to use their execution capacity the best way possible. 

Celonis is headquartered in Munich, Germany and New York, US, and has in total 15 offices worldwide. The company has grown 5,000% in 4 years and 300% in the past year. Celonis now counts as a Decacorn, having raised $1 billion in our most recent funding round in June 2021, valuing the company at more than $11 billion. Since opening its US headquarter in New York in September 2016 it has quickly added blue chip customers like Lockheed Martin, ExxonMobil, Honeywell, and Mars to its client roster. The US is the fastest growing region for Celonis and will soon exceed 50% of its total revenue, and therefore expanding US offices in New York, San Francisco, Raleigh, as well as Toronto, Canada, and Latin America.

Do you want to solve real business problems every day?

Do you feel stuck in a single industry or process and want broader exposure to a variety of customers?

Do you have a passion for change management, working with people and explaining complex concepts with simplicity?

Do you love planning and organizing workshops and executing them to drive value at your customers?

As a Senior Customer Value Architect (SCVA) you are spearheading our efforts in data-driven business transformation at our customers. You will work side by side with our customers at all levels to help them achieve their strategic goals and realize significant value using Celonis. You will drive measurable business impact across processes and industries and accelerate the adoption of our platform. You will blend process improvement expertise with a proven consulting skill set and a keen interest in analytics and change management.

Senior CVAs have a wide-range of experiences across industries and processes with proven and consistent success in driving process improvement with quantified financial impacts and KPI improvements. Senior CVAs may lead large, complex change initiatives where Celonis is being deployed across multiple processes and geographies. As a result, a Senior CVA may take lead when multiple CVAs are deployed on a customer engagement.  

Responsibilities:

Frame Value 

  • Translate customers' strategic objectives into high-impact Celonis use cases
  • Lead business value workshops and use Celonis to identify and qualify opportunities for process improvement
  • Use data from Celonis to derive root causes and quantify the business impact 
  • Build business cases and ROI calculations, leveraging industry benchmarks and best practices

Realize Value

  • Formulate solutions and improvement actions in finance, sales, procurement, and/or other major business functions 
  • Execute improvement actions and initiate enterprise-wide change initiatives
  • Present results and realized value to senior management and C-level executives

Sustain Value

  • Establish a governance structure and operating model for customers to support Celonis across their organization 
  • Devise strategies to enable end users at scale and prepare them for change
  • Provide feedback to our product development teams to enhance the Celonis platform and Apps based on customer success stories
  • Expand the use case knowledge in our consulting teams and be the go-to person for process improvement topics

Internal Responsibilities

  • Develop materials and tools that advance best practices within the CVA organization
  • Supports sales and delivery teams in articulating the value proposition of the CVA team to new customers and/or prospects
  • Develop best practices around adoption and business value that contribute to other Celonis departments. 
  • Contribute to hiring and interview process for the CVA teams
  • Assist with onboarding of new team members
  • Showcase customer success stories across the Celonis Go-To-Market organization and explain the path to value realization

YOU...

  • ...have 8 years experience in Management Consulting, strategy consulting or process improvement
  • ...have an excellent degree in finance, economics, business information systems or other business or engineering related subjects
  • ...have strong communication and presentation skills
  • ...are fluent in English
  • ...bring strong analytical skills, especially in applying technology solutions to core business problems
  • ...are experienced in analyzing SCM, Finance or Procurement processes
  • ...are open to travel up to 50% across North America

WE...

  • ...see people as the fundamental pillar of our success. Therefore, we invest into the personal growth and skill development of each individual alongside with the strengths finder test
  • …offer attractive compensation models (best-in-class salary, stock option packages, employee referral bonus, family service, flexible working hours, …)
  • ...are visionary and one of the fastest growing Software-Unicorns in the world
  • …are experts in the field of Process Mining - the new Celonis Execution Management System provides a set of instruments and applications: the EMS offerings help companies manage every facet of execution management from analytics, to strategy and planning, management, actions and automations
  • …distinguish ourselves through a unique combination of innovative start-up atmosphere paired with great professionalism and self-responsible work

Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better.

Have a look at our full Diversity statement here.

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Technology we use

  • Engineering
  • Product
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • SASSLanguages
    • jQueryLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • ConfluenceManagement

Location

Celonis is located at One World Trade Center, the tallest building in New York, offering a 360-degree view of the city and access to multiple subway lines and the PATH Train. We are now offering a remote work option and plan to continue a hybrid working model in 2022 and beyond.
Super Entrepreneurial: How Celonis' Customer Success Team Takes Ownership
Watch

An Insider's view of Celonis

What’s the vibe like in the office?

On day 1, I met at least 10 new people. Everyone is curious to meet you. Even while visiting different sites, you can be certain to receive dinner invites. This is what I love about working at Celonis - the warm welcome.
The atmosphere is unique and filled with energy. At Celonis We Own It. Every single day. We are Drivers, never just passengers.

Charlotte (Charly)

Global Culture Manager

What kinds of technical challenges do you and your team face?

Most challenging for me while programming or conceptualizing features is that you often have several ways of solving a problem. I need to assess which way to take based on different, mostly not even measurable criteria like performance, scalability or version compatibility. In these cases, it helps me a lot to visualize all possibilities.

Svenja

Senior Software Engineer

How has your career grown since starting at the company?

I was one of the first Business Development Representatives in North America and rose up into the Enablement role after my manager realized a good fit and helped me grow down that path. I’ve learned a lot and have continued growing since joining the team. Something that makes me proud is seeing the reps I train hitting their goals.

Murtuza

Sales Enablement Manager in NYC

How do your team's ideas influence the company's direction?

What makes working at Celonis special for me is the dynamic, fast-paced culture filled with ambitious yet pragmatic people. When we face a challenge, we face it as a team and everyone brings their strength to the table. To know that I’ve played even a small role in the growth of the company is pretty awesome.

Nitay Caspi

Senior Process Mining Consultant in NYC

What are Celonis Perks + Benefits

Celonis Benefits Overview

Celonis is pleased to offer unlimited PTO, 3 months paid parental leave, a personal development budget, employee stock options program, dog-friendly office, a fully stocked kitchen, & a global onboarding experience to meet Celonauts around the globe.

Culture
Volunteer in local community
Through Celonis Impact Days, every Celonaut has the opportunity to do something of significance that makes families, the communities we live in, our work, society, and the environment better.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
At Celonis we have various internal communities to connect, engage and empower our employees: [email protected], [email protected], [email protected], [email protected], various sports groups and more!
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
We offer and strive to enhance various training options and educational resources on unconscious bias and other hurdles that can impair diversity to ensure the best decisions alongside our values.
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Online-Yoga-Classes and access to many workdouts, mindfulness trainings via Headspace.
Mental Health Benefits
Access to Headspace.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We offer 12 weeks of 100% paid parental leave.
Flexible Work Schedule
Remote Work Program
As of 2020, Celonis offers hybrid and remote working models.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Celonis has an unlimited PTO policy
Paid Volunteer Time
Celonis encourages employees to give back on designated Impact Days three times per year.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Celonis provides bagels every Monday along with cereal, fruit, and other snacks available daily.
Happy Hours
Pet Friendly
Relocation Assistance
Our relocation assistance plan offers new employees a financial support when joining Celonis from a different company.
Home Office Stipend for Remote Employees
As of Jan. 2021, each employee at Celonis, including interns & working students, will receive a stipend for work from home expenses on a monthly basis.
Professional Development Benefits
Job Training & Conferences
Celonis offers employees professional development opportunities, including annual individual budget for training.
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Every Celonaut is allotted an annual Learning Grant for professional development.
Time allotted for learning
Online course subscriptions available
Customized development tracks
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