Senior Director, Account Management Healthcare (Provider)

| Remote
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EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the world remotely, with the vast majority of our teams working from home. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.
 

DESCRIPTION

You are strategic, resilient, engaging with people and a natural self-starter. You have a passion for solving complex problems. Years of expertise in a combination of information technology, clinical and/or administration functions within Hospitals, Labs, and Health Systems. If this sounds like you, this could be the perfect opportunity to join EPAM as a Sr. Director, Account Management. Scroll down to learn more about the position’s responsibilities and requirements.

WHAT YOU’LL DO

  • Create business strategies to successfully achieve client business goals:
    • Be a Consultative Account Manager or Client Partner for Provider portfolio which comprises of clients that are multinational health systems, large regional hospitals, diagnostic labs, research and academic institutions
    • Leverage your Industry Knowledge, Experience and thought leadership to envision the future of hospitals and create a roadmap to make the future real with products and services for Inpatient/Acute care, Outpatient/Ambulatory, Clinical, Financial areas
    • Serve as an expert business and/or tech consultant in one or more of the following areas: Patient Experience, Engagement, Social/Community Engagement. Clinical areas such as Clinical Decision Support, Nurse Call, Population Health Management, Care Management/Coordination, Hospital Workflow, Physician and Nurse Workflow, Wayfinding, Real time tracking. Financial areas as Revenue Cycle Management. EMR/EHRs, HIEs, InterOperability, Value Based Care, Future of Care Delivery, Platforms & Ecosystems
    • Serve as the engagement architect, work directly with client’s business (product, marketing, operations etc.,) and IT teams to position EPAM for success
    • Exploit EPAM’s existing strengths, create new capabilities required for EPAM to be recognized as the primary driver of digital transformation that our clients need to deliver to their clients. Bring strong background and track record in the new drivers of transformation – Digital, Experience, Cloud, Analytics, etc
    • Develop and Execute Account Plans for growth, delivery excellence, client satisfaction and employee satisfaction
  • Develop and oversee delivery approaches:
    • Work closely with project/program management to ensure successful delivery through an integrated delivery model
    • Ultimately responsible for shaping solutions and properly scoping / pricing engagements, establishing optimal operating models and project team organization, and leading the transition from the sales process to the delivery phase
    • Serve as the Engagement owner; partner with clients to help craft the product vision and roadmaps and create compelling customer value propositions and strategies
  • Build successful relationships:
    • Establish and cultivate strong relationships with clients at senior levels as well as external and internal partners to maximize growth within an account/client portfolio
    • Develop effective relationships with key internal executives, BU heads, Solution SME’s, and Sales and Delivery Leaders
    • Deliver on EPAM’s growth and performance objectives
    • Drive account revenue within the client / account portfolio as well as accelerate opportunities to influence and sell-in end-to-end EPAM services
    • Align with EPAM BU’s goals and objectives, support company financial goals by achieving revenue and profit targets
    • Support sales / pre-sales activities by acting as the lead to assess opportunities, respond to RFP’s, create proposals and presentations, establish relationships with clients and prospective clients, and help to close / sign new deals

WHAT YOU HAVE

  • 10+ years of experience in P&L, Sales, Account Management roles
  • 10+ years of experience working-in and/or consulting for Hospitals, Health Systems, Pharmacy, Labs industries
  • 5+ years of demonstrated track record of developing and growing client relationships and leading teams delivering end-to-end IT professional services
  • Significant experience and/or conversant in areas like EMR/EHRs, HIEs, InterOperability, Clinical Decision Support systems, AI-driven insights for Population Health, Patient Engagement Platforms, Advances in Hospital room of the future, role of technology to simplify work of doctors and care teams, impact of Personalized Medicine driven by Genomics
  • Experience and ability to sell software engineering services (cloud, analytics, digital engagement, etc.)
  • Executive Presence, Exceptional leadership/management skills, Excellent Oral and Written communication skills, Confident Presentation skills
  • Serve as an expert consultant in business and technology transformation across the broad range of products and services that our clients sell including drugs, medical supplies, devices and equipment, software and technology to community and chain pharmacies, clinics and labs, hospitals, physicians
  • Ability to operate at the strategic level, yet being close enough to the details to add value to clients and be a real support to the team
  • Strong problem solving and creative thinking abilities
  • Experience in managing and monitoring performance metrics across large scale accounts and account portfolios
  • Strong industry knowledge or experience with particular emphasis on strategy, consulting, team management and product development
  • Track record of leading teams
  • Proven ability to manage client engagements under high stress to successful completion
  • Sound business acumen; strategic skills; common sense
  • Effectively manages up and down
  • Strong negotiation skills
  • Bachelor’s degree or higher

WHAT WE OFFER

  • Medical, Dental and Vision Insurance (Subsidized)
  • Health Savings Account
  • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
  • Short-Term and Long-Term Disability (Company Provided)
  • Life and AD&D Insurance (Company Provided)
  • Employee Assistance Program
  • Unlimited access to LinkedIn learning solutions
  • Matched 401(k) Retirement Savings Plan
  • Paid Time Off
  • Legal Plan and Identity Theft Protection
  • Accident Insurance
  • Employee Discounts
  • Pet Insurance
  • REQ #: 207589090
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • Big DataLanguages
    • AWSLanguages
    • AzureLanguages
    • D3JSLibraries
    • FluxLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • DB2Databases
    • HBaseDatabases
    • HiveDatabases
    • MemcachedDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • SAP HANADatabases
    • TeradataDatabases

Location

Located just West of Madison Square Park, EPAM is surrounded by great lunch spots and easily accessible by New York and NJ public transportation.
"Engineering Excellence": At EPAM, Technology and Innovation Come First
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An Insider's view of EPAM Systems

How would you describe the company’s work-life balance?

My manager ensures that I have a great work-life balance at EPAM. This is of particular importance to me being the mother of a 19-month-old. They allow me the flexibility to care for my child while providing me with a rewarding career path.

Regine

Senior Manager, Life Sciences Consulting

How has your career grown since starting at the company?

EPAM gave me a fresh start and a great opportunity. From the first day, I was given the support I needed from my mentors to feel that anything is possible. At EPAM, I had the rights tools, support and drive to know that I could really grow my career here.

Ariani

Data Scientist

How do your team's ideas influence the company's direction?

Our team is constantly looking for ways to improve our ability to deliver to the customer and ways to provide our people with a great work environment and career opportunities. Through involvement with different practices within the company, we provide meaningful feedback and ideas to enhance and better target our solutions to our customer needs.

Martin

VP, Technology Solutions

What makes someone successful on your team?

To be successful at EPAM and on my team, you have to be tenacious with a proclivity for pioneering into emerging areas and driving hyper-growth.

Broderick

Managing Principal, Health & Life Sciences Consulting

What are EPAM Systems Perks + Benefits

EPAM Systems Benefits Overview

EPAMers appreciate our flexible and casual work environment, excellent benefits and endless opportunities to thrive. In addition to health benefits, a 401(K) matching program and paid time off, EPAM offers the following perks:

- Competitive Salary & Bonus Program
- Career Development Opportunities
- Tech Community Meet-Ups & Hackathons
- Access to LinkedIn Learning Solutions
- Cutting-edge Internal Tools
- Volunteer & Mentoring Programs
- Travel & Relocation Opportunities
- Employee Discounts

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
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