Senior Director of Merchant Success

| Greater NYC Area
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WHAT IS PRIZEOUT?

Prizeout is a first-in-class solution that offers innovative alternative methods to the traditional cash-out process. We connect brands that are looking to acquire and retain customers with platforms that have users who are looking to withdraw funds.

 

WHY PRIZEOUT?

At Prizeout, you will be able to make an immediate impact at an early-stage start-up with the unique opportunity to grow with us by joining at an exciting time. We are a small, collaborative team looking for like-minded individuals that are eager to dive right in from day one.

 

WHAT YOU’LL BE DOING

  • Own all aspects of strategy and operations for the Merchant Success team across the US, UK, Canada and new markets as they emerge
  • Partner with the Head of Merchants in establishing and managing Merchant retention, growth and KPI reporting
  • Manage a team made up of Merchant Success and Operations personnel
  • Develop insights into our Merchant health so we can detect early signals of low usage, scout out opportunities for operational efficiencies, and identify upsell opportunities
  • Work cross-functionally with Prizeout’s product, technology and design teams to proactively drive new initiatives for productivity and scale
  • Work with our data team to identify key strategic insights to improve our business

 

WHAT WE'RE LOOKING FOR

  • 5+ years in a Senior level operations or customer success role; implementing analytics and driving operational excellence (SaaS experience a plus!)
  • Someone who is hands on with the ability to think strategically, but also willing to roll up your sleeves and jump into the weeds as needed
  • Deep understanding of retailers, gift card, ecommerce, payments or point of sale technology preferred
  • Excellent verbal and written communication
  • Demonstrated ability to establish and build rapport among senior level people within customer organizations
  • Integrity, humility, team-orientation, and drive for performance
  • Track record of reaching and exceeding business targets
  • Data driven with the ability to dive into analytics
  • Self-starter with a collaborative get-it-done approach
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • WordpressCMS
    • Monday.comCRM
    • SendGridEmail

Location

In the heart of Chelsea, our office is a stone's throw away from the best restaurants, fitness studios, and outdoor space the city has to offer.

An Insider's view of Prizeout

What’s the vibe like in the office?

We've assembled a group of people who genuinely enjoy coming to work everyday. Every person who works at Prizeout is just as committed to projects where they’re the unsung lineman as they are when they’re the hero quarterback. As a result, we really like being around each other, in and out of the office.

KC

Head of Content

What projects are you most excited about?

I am most excited about working on Prizeout's fraud detection suite. Building out a platform to both passively and actively detect fraud in our systems not only requires an understanding of system scalability, it also requires us to deeply understand the product space that we are working in. It's critical that we always stay one step ahead.

Sagar

Senior Software Engineer

What makes someone successful on your team?

We're a team of people who think differently and bring vastly ranged experiences with us. We're all used to wearing many hats, but it's the winning attitude and understanding that what we're doing is truly unique that unites us. It's these attitudes and desires to be great that continue to drive Prizeout's success.

Travis

Head of Product

How do you empower your team to be more creative?

We've created an environment in which people are encouraged to try everything, measure, and either scale that idea or move on quickly.

David

CEO

How do you collaborate with other teams in the company?

If the Business Development Team has an idea about changing process or adding a feature, the ideas are not only welcomed, they are enthusiastically put in motion. It gives our team the ability to really take care of our partners and make a big impact on the growth of Prizeout.

Holly

Head of Merchants

What are Prizeout Perks + Benefits

Prizeout Benefits Overview

We know that our team needs to be happy, healthy, and comfortable in order to do the very best at work.

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted Once per week.
Professional Development Benefits
Cross functional training encouraged
Promote from within
Online course subscriptions available
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