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Spring Health
Our mission: eliminating every barrier to mental health.
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Senior Director of Strategic Account Management

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Our mission: to eliminate every barrier to mental health.


Spring Health is a comprehensive mental health benefit for employers. We help employees understand their mental health issues and connect with best-in-class providers to get the right treatment at the right time.


From early detection to full recovery, Spring Health is the only clinically validated solution in the market proven to be more effective than traditional mental healthcare. By combining the latest technology with vetted providers, we help engage 1 in 3 employees, reduce recovery times, and lower healthcare costs. We are an award-winning, passionate, and mission-driven team with the support of leaders in psychiatry. We have raised over $300 million to date from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, Rethink Impact, Work-Bench, William K Warren Foundation, SemperVirens, Able Partners, True Capital Ventures, and a strategic investor Guardian Life Insurance. Thanks to their partnership, our current valuation has reached $2 billion.


We are looking for a Senior Director of Strategic Account Management to support our growing Customer Success team! The Customer Success (CS) team exists to ensure our customers are incredibly satisfied with their Spring Health relationship and member experience. The team’s primary responsibilities include increasing engagement, providing data-based recommendations, responding to customer questions and needs (email, chat, phone), executing customer agreements, and customer education. The Sr. Director is a nimble, resourceful, and data-driven leader, who is excited about growing a team book of business.

What you’ll be doing:

  • Lead a team of Strategic Account Managers responsible for the day-to-day and strategic support of our customers after implementation 
  • Lead strategic discussions with our customers to institute best practices, develop plans tailored to their unique populations and drive upsell opportunities 
  • Collaborate with design & product to figure out how to solve problems for our customers and enhance the user experience
  • Guide Strategic Account Managers on how to tackle escalations and opportunities within their book of business
  • Work cross-functionally to develop customer solutions to increase member engagement and establish strong relationships with day-to-day contacts 
  • Track and report on engagement progress for customers within your team
  • Manage contract renewals
  • This position reports to the VP of Customer Success

What we expect from you:

  • 10+ years of account management experience
  • 5+ years of management experience
  • Experience working with B2B2C models preferably in healthcare
  • Ability to work in a fast paced environment that is evolving and changing
  • Can wear many hats-hands on with customers and managing a team 
  • Has worked with larger customers (15k and larger)
  • Experience with tools such as Salesforce and CRM platforms (bonus points for Catalyst experience)
  • Excellent communication skills
  • Humility, resourcefulness, directness, ambition, professionalism

Benefits of working at Spring Health:


Focus on total health including:

Generous medical, dental, vision coverage available day 1 + access to One Medical

Access to Spring Health’s platform which includes (10) free therapy sessions

Unlimited time off in addition to (12) paid holidays

16-18 weeks paid parental leave 

$500 per year Wellness Reimbursement 


Creating a culture you can thrive in:

Flexible remote and hybrid work style arrangements

Calm Fridays to encourage meeting & distraction free days 

Donation matching to support your favorite causes

Employee resource groups


Supporting you financially through:

Competitive mix of salary and stock options

Employer sponsored 401(k) match


In addition to finding people who are truly excellent at what they do, we take our values at Spring Health seriously:

Patient comes first. We are serious about our mission and about the end-game — of transforming and saving lives

Clinical evidence serves the patient. We are serious about our evidence-based foundation

Move fast. We execute quickly and efficiently without compromising on ethics or quality

Be open and honest. We avoid politics and are direct with each other — about the good and the bad

Decide, decide, decide. We don't sit on decisions for too long and are comfortable making decisions even in the face of ambiguity


Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.


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Debbie Markowitz
Chief Financial Officer
GOOD JUDGMENT
Structure that isn’t stifling
Debbie Markowitz believes in giving team members the proper context, such as the larger business objectives behind a project, to inform their decision-making processes. “I encourage my team to take problem-solving as far as they can, and then to quickly ask for help to remove blockers,” the Spring Health CFO said. “When you provide a challenging growth opportunity, it’s also important to remind your teams that they can take risks, ask for help, make mistakes and even fail — as long as they have the key knowledge to continue their development.”
Debbie Markowitz believes in giving team members the proper context, such as the larger business objectives behind a project, to inform their decision-making processes. “I encourage my team to take problem-solving as far as they can, and then to quickly ask for help to remove blockers,” the Spring Health CFO said. “When you provide a challenging growth opportunity, it’s also important to remind your teams that they can take risks, ask for help, make mistakes and even fail — as long as they have the key knowledge to continue their development.”
Leadership starts with building the right team to actualize the company’s vision.
LeMari Porter
Customer Success Manager
DEI SUPPORT
Bring your authentic self to work
A founding member of the LGBTQ+ Employee Resource Group “OutSpring,” LeMari Porter appreciates Spring Health’s commitment to creating spaces for employees to not only be heard, but to step up and take the lead. “I’ve never had the chance to work somewhere where I can actively see the foundational parts of an organization grow and feel like I can jump in,” he said. “Leadership’s commitment to organic, internal growth — seeing not only resources, but executive sponsorship for these growth opportunities — has been crucial in their continued success.”
A founding member of the LGBTQ+ Employee Resource Group “OutSpring,” LeMari Porter appreciates Spring Health’s commitment to creating spaces for employees to not only be heard, but to step up and take the lead. “I’ve never had the chance to work somewhere where I can actively see the foundational parts of an organization grow and feel like I can jump in,” he said. “Leadership’s commitment to organic, internal growth — seeing not only resources, but executive sponsorship for these growth opportunities — has been crucial in their continued success.”
There aren’t a lot of people who look like me in mental health. I wanted to change that.
Manas Kulkarni
Director of Revenue Operations
GEEK SQUAD
Pocket protectors welcome
No swirlies here. Director of Revenue Operations Manas Kulkarni has nothing but affection for his erudite colleagues. “I recently described my teammates as ‘joyful, committed nerds,’ and I meant every word!” Kulkarni said. “Everyone I’ve met has a personal reason why they’re working at Spring Health and cares not only about getting the work done, but doing it well. When I tell friends and family about Spring Health, the most consistent reaction I get is: ‘It’s awesome that you get to work on something you actually care about.’”
No swirlies here. Director of Revenue Operations Manas Kulkarni has nothing but affection for his erudite colleagues. “I recently described my teammates as ‘joyful, committed nerds,’ and I meant every word!” Kulkarni said. “Everyone I’ve met has a personal reason why they’re working at Spring Health and cares not only about getting the work done, but doing it well. When I tell friends and family about Spring Health, the most consistent reaction I get is: ‘It’s awesome that you get to work on something you actually care about.’”
This is the first time I’ve felt so personally connected to a mission. Even on frustrating or long days, it’s helpful to remember what we’re trying to achieve.

What are Spring Health Perks + Benefits

Spring Health Benefits Overview

Spring Health offers employees benefits and perks across multiple categories. Internal benefits include the mental health benefit of 20 no-cost therapy sessions per year for you and your dependents. We also are able to provide employees with discounts including those for gym memberships, cell phone plans, and entertainment/travel. Through Sequoia, employees also receive medical, dental, vision, and life insurance as well as access to financial wellbeing with our 401K match of 2% after 90 days of employment. Additional we offer 4-4.5 months of fully paid parental leave, and a $1000 Professional Development stipend.

Culture
Partners with nonprofits
Spring Health matches up to $200 per year donation matching to support your favorite cause as a team member.
Open door policy
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
Employee awards
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Projected launch is Q1 2022.
Diversity manifesto
Diversity employee resource groups
Our team members created five employee resources groups who meet on a monthly basis to provide professional development, community building, celebrate cultural milestones, and support company goals
Hiring practices that promote diversity
Actively source diverse candidates, post to channels to promote diversity, partnership with Diversityjobs.com, and diverse hiring panels.
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Spring Health offers pre-tax health and dependent (day care) accounts available
Disability insurance
Dental insurance
Spring Health offers a robust dental plan through Guardian Dental Basic Plan or Guardian Dental Premier Plan
Vision insurance
Spring Health offers a vision plan through VSP Vision Standard
Health insurance
Spring Health offers employees health insurance through Empire PPO 2000, Empire PPO 1000, Empire PPO 20, Empire HSA 2500.
Life insurance
Pet insurance
Discounts on Pet Insurance through Sequoia who is our benefit portal provider.
Mental health benefits
Access to 12 cost free visits to the Spring Health network of therapists, medication management providers, and coaches. This renews on January 1st each year and applies to your dependents as well
Transgender health care benefits
Wellness days
Abortion travel benefits
Spring Health will cover the cost of employees and their dependents who need to travel to another location to access gender affirming care services in addition to abortion care services
Financial & Retirement
401(K)
401(k) is administered through Guideline and employees become eligible 90 days after their start date. Eligible employees will receive an invite on their 90th day.
401(K) matching
Spring provides a 2% 401(k) match to full-time employees to help you save for retirement and invest in your future.
Company equity
Spring Health offers stock options for all full time employees with a 4 year vesting period,
Performance bonus
Performance bonus for sales, customer success, strategic accounts and specialty roles.
Charitable contribution matching
Matching up to $200 in charitable contributions per team member, per year.
Child Care & Parental Leave Benefits
Childcare benefits
Team member receive access to Bright Horizons® child care, back-up care, and elder care.
Generous parental leave
4-4.5 months of fully paid parental leave dependent on if you are the child bearing or non-child bearing parent. Depending on the state a portion is paid and the remainder is topped.
Family medical leave
Return-to-work program post parental leave
Fertility benefits
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Sabbatical
Sabbatical Leave: When you’re a Team Member at Spring Health and hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave.
Paid holidays
Paid sick days
Bereavement leave benefits
Office Perks
Commuter benefits
We offer pre-tax account for parking and transit
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Fitness stipend
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Up to $1,000 Professional Development Reimbursement per calendar year. Any requests over $250 must be requested for pre-approval prior to enrollment by sending an email to the People Team.
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training
Virtual coaching services

Additional Perks + Benefits

You and your family need support, that’s why we give you a robust set of benefits. Our top benefits at a glance:

-Medical, dental, vision coverage starting on day one
-20 yearly no-cost visits to the Spring Health network of therapists and medication management providers for you and your dependents
-Unlimited paid time off in addition to 12 paid holidays
-4-4.5 months of fully paid parental leave
-Competitive salary plus company equity

View full list of perks + benefits
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