Senior Enablement Instructor

| Greater NYC Area
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The customer journey starts with a question. And consumers expect answers. Yext puts businesses in control of their facts online with brand-verified answers in search. By serving accurate, consistent, brand-verified answers to consumer questions, Yext delivers authoritative information straight from the source — the business itself — no matter where or how customers are searching. Taco Bell, Marriott, Jaguar Land Rover, and businesses around the globe use the Yext platform to capture consumer intent and drive digital discovery, engagement, and revenue — all from a single source of truth. Yext’s mission is to provide perfect answers everywhere.
The Revenue organization is seeking a senior-level candidate to be responsible for delivering industry-leading training on Yext sales methodologies and products/solutions to Yext sales staff and Partners. We are looking for a Senior Enablement Instructor who has the passion, experience and expertise to inspire our Revenue employees and Partners to sell Yext solutions. This role requires that you ensure successful delivery of training engagements with a high level of satisfaction, become the knowledge expert on the Yext product suite and Yext internal Sales Methodology, while also mentoring and coaching junior-level instructors on the Enablement team.
Responsibilities

  • Deliver mainly internally Yext product/solutions and sales methodology training
  • Maintain a deep knowledge and level of expertise for all designated delivery topics
  • Articulate at a granular level a respective concept/vision, capabilities, and business value during training delivery
  • Engage with Sales Leaders and Sales Managers on sales training requirements for their teams
  • Consult and work with Subject Matter Experts (SMEs), Learning Experience Designer, Program Managers, Sales Enablement Team, etc., in order to deliver the material in an effective and engaging way
  • Work with the Development team to plan and execute delivery of live and virtual training
  • Deliver programs effectively, achieving high scoring evaluation ratings and feedback
  • Successfully manage the training environment while reporting and resolving classroom issues
  • Provide analysis and feedback on training events to program teams or management regarding training results
  • Work with the Program Management team to coordinate program delivery efforts
  • Work with Enablement Operations and Program Management to coordinate program delivery efforts
  • Work with the Development team as needed to facilitate courseware development efforts to maximize the re-usability of materials
  • Act as subject-matter expert when called upon for curriculum development
  • Provide mentoring, certification of other instructors, and related leadership tasks

Minimum Requirements

  • Bachelor’s degree or similar college level education required 
  • 5-8 years’ experience in Sales and/or Sales Leadership, Business Development, Training, or Strategy experience, preferably within IT or software companies
  • Leading contributor individually and as a team member, providing direction and mentoring to others.
  • Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization.
  • Recognized as a subject-matter expert, preferably within IT or software companies
  • Ability to handle diverse groups and levels of employees, including an international audience.
  • Ability to establish credibility and create confidence quickly and easily.
  • Excellent organization and prioritization skills with a strong attention to detail and ability to meet deadlines.
  • Maintain high student satisfaction scores on post-class surveys.
  • Possess broad industry and product knowledge.
  • Excellent presentation, facilitation, classroom delivery and management skills.
  • Clear, professional, and concise communications (written/verbal), presentation and facilitation skills.
  • Ability to take initiative and to set priorities independently
  • Strong organizational skills and attention to detail
  • Business travel of up to 50 percent annually may be expected of this position.
  • Bachelor’s degree or equivalent required
  • Proficient in Salesforce, MS Office (e.g. Word, PowerPoint, Excel, Access) , Online training delivery tools

Preferred Requirements

  • 10+ years’ experience selling
  • 5+ years’ experience in sales readiness or sales enablement
  • Familiarity with one or more of the following tools: Articulate Storyline 2/360, Adobe Captivate, Content Raven, Refract.tv, BrainShark, Adobe Illustrator, Adobe Photoshop, VideoScribe, YouTube, Saba LMS
  • Experience working with Selling Through Curiosity, Challenger Selling and Insight Selling methodology, a strong plus
  • Experience working with LMS such as SkillJar, TalentLMS, etc.

Compensation, Benefits & Perks
Yext offers the following exceptional benefits: competitive compensation, 401k, unlimited snacks, daily meal allowance, flexible hours/paid time off, and excellent health/dental/vision insurance. We treat our employees well and offer tremendous growth opportunities. Challenging work pushes our people to be creative in a casual environment that is caring, fun, and collaborative. We believe that when you have smart, happy people working together you can produce something special.
About 
Yext has been named a Best Place to Work by Fortune and Great Place to Work®, as well as a Best Workplace for Women. Yext is headquartered in New York City with offices in Amsterdam, Berlin, Chicago, Dallas, Geneva, London, Miami, Milan, Paris, San Francisco, Shanghai, Tokyo and the Washington, D.C. area.
Yext is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or nonbinary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • KafkaLanguages
    • Apache Solr / LuceneLanguages
    • HibernateLanguages
    • CSSLanguages
    • CompassLanguages
    • Soy and Groovy TemplatesLanguages
    • RabbitMQLanguages
    • jQueryLibraries
    • HadoopFrameworks
    • PlayFrameworks
    • MySQLDatabases
    • IllustratorDesign
    • InVisionDesign
    • SketchDesign
    • AsanaManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • YextCMS
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM
    • SalesNavigatorCRM
    • GainsightCRM
    • PardotEmail
    • SalesforceEmail
    • PardotLead Gen

Location

The Yext Building is located in Chelsea — an iconic neighborhood on the West Side of Manhattan known for its art galleries and skyline views. The office soars 9 floors, has terraces on every floor, and is steps away from famous shops & restaurants including the Starbucks Reserve and Chelsea Market.

An Insider's view of Yext

What’s the vibe like in the office?

The fantastic vibe in the office is why I come in person more days than not. I have genuine friends that I look forward to seeing, and it's nice to meet some new faces, too. The free lunch and snacks aren't a bad perk, either!

Katie

Campus Programs Coordinator

What does your typical day look like?

My favorite part about my role has to be the people management on the day-to-day. It's so exciting and satisfying to watch your team grow and become great Yexters. The trust that you build with your team over time really makes challenging times and situations so much easier to navigate - you do it together!

Ashritha

Senior Manager, Services

How does the company support your career growth?

Yext has been the center of my career growth since I started here after college. If I had to boil it down to a single theme, it would be authentic support. I have been genuinely & authentically supported in every step I've taken here by my managers and co-workers from across the organization.

Jesse

Program Manager, White Glove Services

How do you empower your team to be more creative?

I try to lead with love & be vulnerable with my team. From my past experiences, I have come to believe that creating a space for everyone to be themselves is crucial to empowering them to feel like they can collaborate & create naturally. That’s when people do their best work.

Mofya

Senior Manager, Client Support

How would you describe the company’s work-life balance?

I visit the office twice a week on Mondays & Thursdays. I really appreciate the flexibility that Yext provides! Teams can typically decide what in-person, hybrid, or remote schedules work best for them.

Mary

Global Benefits Analyst

What are Yext Perks + Benefits

Yext Benefits Overview

Our top priority is maintaining our employee's and their family's health and well-being. We offer a robust benefits program, including top-quality health insurance (medical, dental, vision), paid parental leave, a 401(k) with match or retirement pension plan, equity, commuter benefits, and more.

In addition to our top-tier benefits, we also have a holistic wellness program that includes physical and mental health services. A few employee-favorite perks are our company-wide subscription to the meditation, sleep, and relaxation app Calm, and our corporate gym membership (free gym access & discounted classes? Sign us up!)

We work hard and play even harder, but we also recognize that our employees wear multiple hats as parents, mentors, caretakers, volunteers, and more. That’s why we offer flexible and generous vacation, paid company and bank holidays, and sick days for when you’re feeling under the weather — all in an effort to give our employees more time to do the things they love with the ones they love and support a better life-work balance.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Open office floor plan
Employee resource groups
Hybrid work model
In-person all-hands meetings
In-person revenue kickoff
President's club
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Pension
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Floating holidays
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Fitness stipend
Meditation space
Mother's room
Professional Development Benefits
Lunch and learns
Promote from within
Mentorship program

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