Senior Manager, Sales Strategy and Operations
Better is redefining homeownership and making it simpler, faster—and most importantly—more accessible for everyone. We leverage creative technology and innovation to make the homebuying journey more approachable and understandable. Here are some interesting facts to help you get to know Better:
- Right now we’re funding over $3 billion in home loans per month
- We’ve funded over $14 billion in loans and $3.5 billion in insurance
- We ranked #1 in the U.S. on LinkedIn's Top Startups 2020
- We ranked #11 on Fortune’s Best Places to Work in Financial Services 2020
- Our Founder and CEO was named in Comparably's Top 25 CEOs for Diversity
- We were listed to Forbes’ FinTech 50 2020
- And #15 on the 2020 CNBC Disruptor 50
- We’ve secured over $254 million from our investors to date
Our company is made up of driven, passionate people who bring their unique backgrounds and perspectives to everything we do. We are committed to fostering diversity, multiculturalism, and inclusion. We encourage individual potential rather than years of experience. We see the value in each person’s perspective, and recognize their talents, regardless of what the market says. We believe it’s important to nurture a company culture that encourages curiosity and passion—from employee resource groups and learning opportunities to team outings and community outreach.
A Better opportunity:
Better is looking for a customer centric, systems-thinker who will identify and execute projects to improve the sales and service experience for our customers. This individual will act as a thought partner to our Mortgage sales teams, driving strategic initiatives that facilitate the borrower journey and support scale. This role will also work in close collaboration with our product team to improve the product based on qualitative and quantitative assessments. The right person for this role has a bias for action, is process-oriented, and excels at managing teams and stakeholders to drive change.
Responsibilities will include:
- Leverage data to identify opportunities to improve the sales / service experience and work with appropriate teams to execute against these opportunities
- Develop proactive communication playbooks to improve the customer experience
- Perform root cause analysis on issues that arise to determine how operational processes can be improved in the future
- Audit existing processes to ensure they are working properly as our business evolves
About You:
- You have 5-7 years of strategy and operations experience with an emphasis on customer service operations
- Ideally within management consultant and/or a startup environment
- Bonus points (preferred) for real estate experience, specifically within mortgage sales/purchase
- You have least 2 years of people leadership experience
- You have overseen long term projects. Our ideal candidate has both diagnostic and implementation experience
- You’re passionate about providing an exceptional customer experience
- You are an upstream thinker who is proactive about reducing issues before they arise
- You have a bias for action and the ability to execute in a way that will immediately drive impact
- You have excellent communication and relationship-building skills with a strong ability to partner cross-functionally in order to drive change
- You have a strong ownership and leadership mindset
- You are adaptable with the ability to thrive in ambiguous or uncertain environments
The Better mission is rooted in values that drive us.
- We do what’s in the best interest of the consumer, not ourselves
- We have growth mindsets, not fixed ones
- We believe that success lies in execution, not credentials
- We act like owners, not just employees
- We work to find answers on our own, not wait for them to be given to us
- We optimize for mission, not ego
Our mission speaks for itself—we continue to outpace the industry at every turn. We’ve joined forces in partnership with Ally Bank, and our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, American Express, Citigroup, Activant Capital, Ally Bank, and others have invested in our vision for what homeownership can be.
Better Benefits & Compensation
Our total rewards package consists of base salary, equity, benefits, and opportunity for yearly cash bonus. Some of our benefits include:
- Comprehensive healthcare, retirement, and voluntary benefits. Think medical, dental, vision, savings accounts, 401k, and more.
- Personalized care and tools for realizing your mental health and wellness goals
- Robust wellbeing offerings that allow you unlimited access to virtual fitness, meditation, yoga, cooking classes, homeschooling preparedness, physical therapy, and more.
- Unlimited time off (with manager approval)
- 12 weeks of paid parental leave after 90 days of employment, and 20 weeks after 24 months of service.
- Inclusive fertility benefits for you or your eligible dependents, regardless of participation in a Better medical plan.
Better is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. If you require further accommodations or have questions regarding accessibility of our roles, please reach out to [email protected]. All employment decisions at Better are based on a person’s merit, business needs, and role requirements.