Senior Provider Account Manager

| Greater NYC Area
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About the company

At Covera Health, we have proven that advanced data science can prevent serious misdiagnoses which result in poor outcomes for patients and increased costs for payers. Using our proprietary framework, we help patients recover better, faster, and more affordably. Today, we are working with some of the largest healthcare payers in the country to potentially impact millions of patient lives. We are passionate about improving healthcare for every patient. 

 

About the role

We are looking for a talented Senior Account Manager to join us in our commitment to improve the quality of care for patients in every community across the nation.

As a Senior Account Manager at Covera Health, you will establish, develop, foster, and grow our provider partnerships, maintaining and collecting crucial data for our internal teams. You will guide providers through the partnership process for the entire term of their relationship with us, spreading our vision of quality care. You will be expected to:

  • Serve as the main point of contact for complex and/or large providers, demonstrating ability to handle challenging and delicate issues and escalations appropriately.
  • Orchestrate complex operational processes required for provider program participation.
  • Make decisions that appropriately balance the interest of Covera’s program while also maintaining positive relationships with our providers.
  • Drive onboarding and day-to-day conversations and contact with providers.
  • Continually demonstrate the value of our provider partnership programs by proactively highlighting Covera’s value proposition and fostering deep engagement with all providers.
  • Engage providers in Covera’s commitment to high quality, including participation requirements including but not limited to standards of care, information sharing, and value-based reimbursement.
  • Drive the collection of data required for our internal and external teams to maintain the partnership.
  • Utilize phone calls, emails, and face-to-face meetings daily to manage all provider relationships, validating their care, support, and overall happiness with Covera Health.
  • Promote positive relationships within the provider community (existing providers and all others) via daily outreach efforts.
  • Develop a deep understanding of our partnership policies and radiology markets on a state-by-state basis.
  • Track activities with all in-house tools, including CRM, and maintain all project organization in order to manage your book of business against set milestones.
  • Contribute to the development of scalable and effective account management practices by spearheading development of workflows, reporting and tools.

Requirements

  • BA or BS required
  • 3-7 years of experience with some exposure to healthcare and/or the radiology market preferred
  • Strong problem-solving skills and attention to detail
  • Strong written and oral communication with excellent ability to work in a team environment
  • Positive, warm, and friendly phone, email, and in-person skills are crucial
  • Ability to effectively communicate detailed information to healthcare providers
  • Strong personal time management skills including the ability to manage multiple projects and meet deadlines

 

Benefits

You will be a full-time employee with competitive salary, stock options, and great benefits. These benefits include medical, dental, and vision insurance, FSA, pre-tax commuter benefits, flexible paid time off, and a comfortable office space filled with a variety of quality snacks and beverages. Most importantly, you’ll get to know each of us and we love to work together to find solutions. We are a smart, fun, focused, and unique team of people who are truly passionate about changing healthcare for the better!

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Location

Located two blocks away from Grand Central Station with wonderful restaurants, casual and quick or cultural and delicious, this nabe has it all!

An Insider's view of Covera Health

What's something quirky about your company?

When we were thinking of how to design informative town halls we felt it was important to make it creative and fun. At the first one we ever had at 15 people, our presenters jogged out to Eye of the Tiger- since then it's evolved to include catering, decorations, and even costumes! It's become a highlight of the month that everyone looks forward to

Kellianne Buschinski

Director of People & Ops

How do you empower your team to be more creative?

When working on a project with my team, I try not to be too prescriptive with exactly how I think we should solve a problem. I’ve found that when people have the freedom to come up with their own ideas, their solutions and work products are often better than what I was originally imagining, which leads to better results for our entire team!

Sarah Oddo

Director of Operations & Strategy

What are Covera Health Perks + Benefits

Culture
Friends Outside of Work
Eat Lunch Together
Intracompany Committees
Team-Owned Deliverables
Team-Based Strategic Planning
Group Brainstorming Sessions
Open Office Floor Plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
100% Premium Coverage
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Happy hours are hosted On occasion .
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