Our Mission:

Healthcare is too hard. At Zocdoc, we strive every day to make it easier for patients to get the care they need. Founded with a mission to give power to the patient, Zocdoc enables the seamless healthcare experience patients expect and deserve. Every day, we hear from patients who tell us about the very real difference we’ve made in their lives. You can hear some of their stories here.

Your Impact on our Mission:

Our Senior Sales Operations manager will work to fortify and build a strong data and reporting structure that unlocks additional opportunity and growth for our business.  Your work and insights will help drive productivity improvements, inform sales processes and innovation, and provide even greater performance visibility for our talented sales team.   

You’ll enjoy this role if you are…

• An analytically minded individual who loves data, and is comfortable with advanced SQL, forecasting, and modeling
• A strong communicator who’s passionate about people, regardless of their title or tenure
• Organized, able to operate independently and smartly prioritize what’s urgent, and what can wait
• A thinker AND a doer, who doesn’t mind rolling up your sleeves and doing the work 
• Passionate about making healthcare better for the patient and the provider

Your day to day is…

• Creating smart compensation plans that align with business growth goals, and motivate our sales professionals to perform ethically
• Building, iterating, and improving smart reporting, metrics, and dashboards to keep all of our stakeholders informed of sales performance
• Help drive productivity via sales lead enrichment, pipeline management, forecasting, analytics, and innovation functions
• Create thoughtful structures for data capture, storage and access. Ensure that the right people have the right permissions at the right times
• Leverage data to make thoughtful resourcing and staffing decisions
• Become a subject matter expert for all things Sales, Account Management, and Customer Success at Zocdoc to understand how to innovate and drive additional revenue and productivity
• Shape and build Operations & Enablement team as needs arise by creating business cases and identifying Sales Support needs

 You’ll be successful in this role if you have…

• 7+ years of growth and leadership in Sales Operations, Business Operations, or Strategy, SaaS experience is a plus
• Deep experience with data analysis, lead/channel attribution, modeling, reporting and SQL
• 3+ years of people management experience
• Experience and comfort communicating change across tenure and title groups
• CRM and full funnel reporting experience, SalesForce strongly preferred
• Experience building and delivering variable compensation plans preferred
• A passion for diversity and building equitable and inclusive processes
• An ownership mindset

Benefits:

• 100% covered health care for employees
• Unlimited PTO
• Parental leave
• Catered lunch everyday along with snacks
• Discounted gym memberships
• Cell Phone reimbursement
• Commuter Benefits
• Convenient Soho location

About us:

Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. 

Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.  We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.