Senior Technical Solutions Engineer
Whip Media Group powers a market leading enterprise platform that provides a broad range of integrated services, enhanced by unique analytics, that enables the world’s leading entertainment organizations to more efficiently manage, distribute and monetize TV & Movie content. Whip Media Group has offices in Los Angeles, New York City and London.
As a Senior Technical Solutions Engineer on Whip Media Group's CVM product, you will engage with clients to understand their business drivers, assess their portfolios and needs and design reliable solutions.
While not necessarily hands on in technical implementation (so no coding), the ideal candidate has a strong understanding of technology best practices especially as it relates to complex integrations and understanding the business implications of managing data. We are looking for a ‘detective’ - someone that can distill disparate requests from users and deduce and document the problem a customer is trying to solve.
You will develop a comprehensive understanding of our product capabilities and a thorough knowledge of variances to maintain a central knowledge base to support customer deliveries. You’ll use this knowledge, and a growing familiarity with industry best practices, to recommend solutions to customers, even if it means the customer modifying their process.
What will you do?
Develop comprehensive understanding of product capabilities to support customer delivery and success.
Participate as a solutions architect for clients integrating with our systems.
Drive activities related to defining the product solutions and delivery components for customer implementations, including rollout of our products, data interface considerations and business process design.
Interface closely with project management and engineering leads to define a clear set of requirements and priorities that align to the product capabilities, while also ensuring customer success and value.
Examine functional specifications and translate them into specification guidelines that shape customer delivery, as well as find ways to align projects with enterprise-level systems.
Translate complex findings into digestible and comprehensive written reports and requirements
Monitoring customer feedback channels and share requests and issues with the delivery and engineering teams.
Collaborate with owners, both internal to Whipmedia and external customers, to aggregate and track issues/pain points and develop solutions
Participate in meetings for project stakeholders to determine priorities, discuss business needs, and identify and escalate issues
Push back on solutions that fall outside our product capabilities
What do you need?
5+ years of demonstrated professional work experience, including top-tier consultant, SaaS provider or equivalent role
Experience with business process analysis and strong understanding of engineering best practices especially related to complex enterprise software engagements
Capable with Microsoft Excel, PowerPoint, diagramming tools (like Visio), Confluence
Exceptional analytical skills
Strong written and oral communication skills with experience working across multiple functional areas
Ability to write and present effective project materials, including process flow diagrams, presentations, status reports, and test plans
Ability to effectively identify and resolve conflicts and issues
Ability to work effectively with all levels of staff and clients
Proven ability to document requirements, solutions, and other important communications.
Experience with enterprise architecture driving strategic direction with customers
Experience with driving a disciplined approach to solutions delivery
Ability to work efficiently in a fast paced, hyper-growth environment
Self-starter capable of working with a global mindset
Strong interpersonal, collaboration, and problem-solving skills
- Media & Entertainment industry experience strongly preferred