Working at RippleMatch:

At RippleMatch, we build technology to make early-career hiring more effective while increasing access to opportunity. Figuring out where to begin your career is a difficult and overwhelming decision. Traditional career services and job boards with millions of postings aren't very helpful. It's also not a fair contest. For many students, opportunity is limited based on where they attend school and their personal networks. RippleMatch is changing this. Our platform is a two-sided marketplace — on one side, we help early-career candidates from around the country discover job opportunities that match their skills and interests without effort. On the other side, RippleMatch helps hundreds of employers like Amazon, eBay, and Teach for America hire top talent virtually and build diverse teams.

Our product leverages automation and intelligent workflows to make finding your dream job or hiring the right candidate easier, faster, and more equitable than ever before. Since launching RippleMatch from a college dorm room in 2016, we've raised $34 million in venture funding, helped tens of thousands of users find jobs, expanded to 1,300+ colleges & universities, and brought on hundreds of leading employers as customers. Our tight-knit team of 80+ (& growing!) talented people work hard, celebrate wins, and care deeply about changing the way finding a job works.

The Role:

We are hiring an Implementation Manager to help our newest partners technically implement RippleMatch within their hiring organizations. The Implementation Manager will spend time working with the Sales and Customer Success teams, listening to customer needs, and leveraging a deep understanding of the RippleMatch platform to determine account set ups that help our customers maximize their hiring potential on the RippleMatch platform. 

In this role you will:

• Work cross-functionally with the Sales, Customer Success and Product teams to find solutions for new customers and share product feedback
• Utilize knowledge of our product's capabilities and limitations to determine ideal account set ups for annual partners hiring candidates through our product
• Identify ways to strengthen customer understanding of our platform and design new education and training materials for users
• Design, manage and implement ad hoc projects to solve problems or improve process for the Product Success team
• Become an expert on the ins and outs of the RippleMatch platform
• Help students find their dream jobs

What you'll bring to the team:

• At least 3 years of experience working in On-boardings, Implementations, Product Success, Customer Success or a related field
• Deep technical comprehension and a knack for learning and working with nuanced SaaS products
• Experience working in customer-facing roles, explaining complex sets of features and ideas
• Strong critical thinking skills, resourceful problem-solving capabilities, and determination to find creative customer solutions
• Experience managing projects from the beginning of the ideation phase through to final conclusion and reflection
• Excellent listening skills and an ability to push internal and external stakeholders for information and further outcomes when necessary
• Ability to collaborate internally and communicate well with others to achieve goals under a tight deadline
• Experience working at a startup
• Current residence in NYC or willingness to relocate

Culture & Perks:

At RippleMatch, we understand that our success stems from the people we have on board, which is why we invest heavily in our team’s well-being and growth. We offer a full slate of perks including equity, paid vacation, a pre-tax commuter program, discounted Citi Bike and Class Pass memberships, and — our favorite thing — comprehensive FREE healthcare benefits. We work hard to foster a culture of constant self-improvement, true ownership, and positivity. At our core, we are a tight-knit team that works hard, celebrates wins, and cares deeply about changing the way finding a job works. We are going to fundamentally transform the hiring landscape and won’t settle for anything less.

RippleMatch is a remote-first company. We believe in helping to shape the future of work and creating accessibility to a great working environment for all, regardless of location. This means that all of our openings can be worked remotely. Our physical office is conveniently located near Union Square in New York City and all employees keep Eastern hours regardless of where they are based. All RippleMatch employees are encouraged to work remotely or come into the office as much as they want or not at all. To ensure the health and safety of our team, RippleMatch does require proof of vaccination for all employees.

We believe in maintaining a culture that can cut across distance to suit our employees who choose to be remote as well as those who prefer to come in office. We host monthly virtual events as well as monthly in-person events, team-wide virtual activities every month like Wellness Challenges, and a time to hear from our founders regularly regardless of location. Creating strong bonds between RippleMatch team members means a lot to us and, while we know that this can be done remotely, we also invest heavily in creating opportunities to make sure remote employees get plenty of in-person time. We offer in-person onboarding, travel benefits and virtual team building activities like the ones above!

RippleMatch is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.