Solutions Consultant, Global Accounts

| Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

WHO WE ARE

Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Burger King, Delivery Hero, HBO Max, Mercari, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, hundreds of billions of messages are sent to a network of over 3 billion active users through Braze.

Need more proof? Braze was named a Leader in the Forrester Wave™: Cross-Channel Campaign Management (Independent Platforms), Q3 2021, and was named to the Forbes Cloud 100 list for the fourth consecutive year. The company has also been selected as one of Fortune’s Best Workplace for Millennials in 2021, and was ranked #20 on Fortune’s Best Medium Sized Workplaces in 2021. Braze is certified as a Great Place to Work in the UK and the U.S. and is recognized as one of the UK's Best Workplaces for Women.

WHO YOU ARE

  • Act customer first and obsessed with helping brands deliver best-in-class customer experiences.
  • Think big and demonstrate excellence in the application of technology to solve all kinds of problems.
  • Possess a “Get it done” and “Own it” philosophy to drive customer success leveraging Braze.
  • You have domain knowledge of two or more of the following:  SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (even just HTML)
  • Feel comfortable talking with all levels of customer teams from individual contributors to C-level executives using language that appropriately translates complex technical and business information.

WHAT YOU'LL DO

Build trusted relationships with Braze’s internal teams, external partners, and client account teams to qualify deals, identify business value, and provide technical guidance in order to set proper expectations to ensure customer satisfaction

  • Leverage knowledge of a domain or industry to align Braze’s value to the customers’ business and technical problems 
  • Immerse yourself in our ever-evolving marketing technology landscape while maintaining a deep understanding of competitive and complementary technologies and vendors and how to position Braze in relation to them.
  • Conduct discovery meetings to collect, analyze, clarify, and document business requirements during the sales cycle to support the implementation team and produce a detailed solution proposal.
  • Work hands-on with prospects and customers to deliver standard, customized and/or strategic solution demonstrations, white boarding, presentations, and best practices that showcase functional capabilities, competitive advantages, and business benefits of the Braze solutions throughout the sales cycle, from demo to proof of concept to design and implementation.
  • Provide ongoing, post-sales, technical guidance to the customer’s technical team to drive customer utilization of Braze and customer engagement success
  • Collaborate with Product Management, Engineering, and Marketing to continuously improve Braze’s products and marketing.

WHAT YOU HAVE

  • 3+ years of relevant experience in a similar role (Sales Engineering / Solutions Consultant / Solutions Engineer) for a SaaS company, that requires a strong mix of technical & client-facing skills.
  • You’re known for being a “team player.” We just can’t emphasize this enough.
  • Outstanding presenting skills to both technical and executive audiences, whether impromptu on a whiteboard or using presentations and demos
  • High level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others.
  • Ability to work in an independent, collaborative and fast paced environment
  • You have domain knowledge of two or more of the following:  SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (even just HTML).
  • Industry knowledge of the Retail, eCommerce, CPG, QSR, Tech, Media & Entertainment or Gaming industries are a plus.

WHAT WE OFFER

  • Competitive compensation that includes equity
  • Generous time off policy to balance your work and life, including paid parental leave
  • Competitive medical, dental, and vision coverage for you and your dependents
  • Collaborative, transparent, and fun loving office culture

If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Braze processes your personal information and how you can exercise your rights.

If you are located in the EU or UK visit our privacy policy to understand how Braze processes your personal information and how you can exercise your rights.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SwiftLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • FigmaDesign
    • AfterEffectsDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • MarketoLead Gen

Location

Easily accessible from Penn Station and Hudson Yards.

An Insider's view of Braze

What are some social events your company does?

Every month, a different department hosts a social event - this provides a great opportunity to get to know and collaborate with people across teams. In addition to broader team social events, we also host a quarterly team outing where we do team building activities and socialize outside the office. It’s really fun!

Zana

Business Development Manager, East

How do you collaborate with other teams in the company?

I work closely with teams from across marketing, as well as from a variety of different departments—from customer success to product—to inform the content we create. Thankfully, the people at Braze aren’t just really smart; they’re also thoughtful and kind. That makes collaboration easier and something I look forward to every day.

Todd

Managing Editor, Content Marketing

How would you describe the company’s work-life balance?

At Braze, we refer to work-life balance as work-life harmony -- and we strongly value it. Our flexible paid-time-off policy gives team members the ability to take time off in the way that suits them best.

Andrew

Senior Manager, People Relations

What are Braze Perks + Benefits

Braze Benefits Overview

Our health, dental, and vision plans are among the best out there — a happy team member is a healthy one. Our flexible time-off policy lets you balance your work and life in the way that suits you best, and includes paid parental leave. Globally, we support you as you plan for your future, through regionally tailored programs like 401(k) matching through Betterment in the US. When it comes to snacks in the office, we've got you covered — and lunch is on us every single day. When it comes to engaging in the community, we take it seriously. Each year we send team members to conferences around the world to engage with the developer community and learn the latest and greatest updates in all of the technologies we use. And lastly, we support your professional growth through formal career pathing, the Braze University learning platform, and ongoing enablement to foster success. Want more? Further your education with tuition reimbursement.

Culture
Volunteer in local community
In addition to volunteering in our communities globally, our Braze Cares program focuses on charitable giving. Employees can curate donation funds to support causes and Braze matches $100 per employee
Partners with Nonprofits
We have a partnership in NYC with New York Edge, a nonprofit bridging the opportunity gap among underserved students by providing programs to improve academic performance, health & wellness & more.
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
We have a number of ERGs to help enhance our employees' experience while working with us. Including [email protected], [email protected], Femmentor, Healthy Minds @ Braze, [email protected], [email protected], [email protected]
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
More Jobs at Braze123 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Internships
Operations
Product
Project Mgmt
Sales
Data + Analytics
new
Remote
Product
new
Remote
Data + Analytics
new
Remote
Finance
new
New York
Data + Analytics
new
New York
Data + Analytics
new
New York
Finance
new
New York
Data + Analytics
new
New York
Data + Analytics
new
New York
Developer
new
Remote
HR + Recruiting
new
Remote
HR + Recruiting
new
Remote
HR + Recruiting
new
Remote
HR + Recruiting
new
New York
Design + UX
new
Remote
Design + UX
new
Remote
Finance
new
New York
Project Mgmt
new
New York
HR + Recruiting
new
New York
Operations
new
Remote
Sales
new
Remote
Operations
new
New York
Project Mgmt
new
New York
Data + Analytics
new
New York
Operations
new
New York
Internships
new
New York
Internships
new
New York
Product
new
New York
Developer
new
New York
Sales
new
New York
HR + Recruiting
new
Remote
Finance
new
Remote
HR + Recruiting
new
Remote
Developer
new
New York
Sales
new
New York
HR + Recruiting
new
New York
Developer
new
Remote
Design + UX
new
Remote
Design + UX
new
New York
Developer
new
Remote
Developer
new
Remote
Sales
new
Remote
Internships
new
New York
Developer
new
New York
Developer
new
New York
Project Mgmt
new
Remote
Project Mgmt
new
New York
Operations
new
New York
HR + Recruiting
new
New York
HR + Recruiting
new
New York
Developer
new
Remote
Developer
new
New York
Project Mgmt
new
New York
Project Mgmt
new
Remote
Project Mgmt
new
New York
HR + Recruiting
new
New York
Internships
new
Remote
Data + Analytics
new
Remote
Developer
new
New York
Operations
new
New York
Sales
new
New York
Developer
new
Remote
Project Mgmt
new
Remote
Developer
new
Remote
Data + Analytics
new
New York
Developer
new
Remote
Operations
new
New York
Developer
new
New York
Operations
new
New York
Developer
new
New York
Data + Analytics
new
New York
Data + Analytics
new
New York
Data + Analytics
new
New York
Developer
new
New York
Project Mgmt
new
New York
Data + Analytics
new
Remote
Data + Analytics
new
New York
Project Mgmt
new
New York
Sales
new
New York
Finance
new
New York
Sales
new
Remote
Operations
new
New York
Sales
new
New York
Developer
new
Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Braze's full profileSee more Braze jobs