Solutions Consultant at mParticle

| Greater NYC Area
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mParticle is growing our client services team and is seeking a Solutions Consultant!

As a Solutions Consultant at mParticle, you will sit at the center of the mobile app ecosystem. Your mission is to ensure our clients are successful in adopting and leveraging the mParticle platform and in getting the most value from our solutions. This role requires strong client service skills, solid solutions consulting capabilities, a keen handle on analytics and data driven marketing, strong technical chops, and the ability to become an expert on all things mParticle. Your work will be meaningful and will have a strong impact on mParticle and our clients’ success. You will have a high degree of freedom in your work, with support from the entire mParticle team. You will interact with some of the best minds in the mobile app technology and marketing space and will have the opportunity to partner with cutting edge mobile technology and marketing platforms across the analytics, attribution, marketing automation, and social media domains.

If you are interested, here are some details to help you determine whether this is the right role for you.


Responsibilities
  • Lead complex business/technical integrations between mParticle clients’ apps and data platforms with the mParticle SDKs and platform
  • Serve as the primary technical contact for key mParticle clients; proactively drive platform adoption in addition to answering clients’ day-to-day tactical needs.
  • Own customers technical roadmap for the mParticle platform
  • Contribute to Quarterly Business Reviews with key clients
  • Drive ongoing client success and satisfaction on the platform.
  • Respond to and resolve a wide range of customer inquiries from basic education to technical operations.
  • Collaborate across mParticle product, engineering, sales, and client services functions in orchestrating solutions to customer needs.
  • Train clients on how to use the mParticle platform.
  • Provide expertise on the mParticle platform, evangelizing and educating on data driven marketing use cases and their execution.
  • Author content for the mParticle Customer Knowledge Base and Blog including feature guides and best practices.
  • Travel approximately 25%.

Desired Experience
  • 4 year undergraduate degree.
  • 3+ years experience in technical and/or operational client facing technology solutions implementation or support roles.
  • Familiarity with RESTful APIs - you know "how to get computers to talk to each other"
  • Experience collaborating with business and technology stakeholders.
  • Excellent written and verbal communication skills.
  • General knowledge of various digital marketing tools: analytics, attribution, ad serving, DMPs, push, social media.
  • General knowledge of data driven marketing practices: audiences, retargeting, exclusions etc.
  • Mobile marketing and technology experience a huge plus particularly deploying and supporting mobile SDKs and performing and supporting customer data integrations.

About mParticle

Founded in 2013, mParticle is the leading customer data platform that unlocks the full power of data for businesses. The company empowers brands to accelerate their growth strategy to keep pace with their customers by providing the most advanced data platform for web and apps across all devices in the marketplace. A trusted partner among renowned brands such as NBC Universal, Spotify and Airbnb among many others, the mParticle platform has grown to manage over 2 billion mobile users each month, capturing over $10 billion in e-commerce transactions and processes over 1 trillion API calls. Recognized as one of Crain’s 100 Best Places to Work three years in a row and named to Gartner’s “Cool Vendors in Mobile App Development” list, mParticle has 100+ employees and is headquartered in New York City with offices in San Francisco, Seattle, Florida, and London.


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Location

257 Park Avenue South, New York , NY 10010

What are mParticle Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Cross functional training encouraged
Promote from within
Time allotted for learning
Paid industry certifications

Additional Perks + Benefits

100% Paid Benefits for all Employees. Flexible Time Off. PAWternity policy for pet adoption. 100% supported annual gym membership. Group workouts every Thursday for those interested. Weekly all company communication for all employees.

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