Solutions Engineer

| Greater NYC Area | Hybrid
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Templafy is pioneering the content enablement category and defining the future of work by helping companies worldwide accelerate the business performance of content. Our platform allows companies to align workforces and effortlessly govern content while supporting teams and employees as they create on-brand, high-performing business content – like documents, presentations, and emails, faster. Templafy supports over 2.8M users and enables over 600 enterprise customers such as KPMG, IKEA, and BDO.  

Founded in Copenhagen, Denmark, in 2014, Templafy's success is built by our 60+ employee nationalities found at offices in New York, Copenhagen, London, Berlin, Eindhoven, and Sydney.  We believe when people feel they belong, have a voice, and feel heard, they are happier and perform better, and that way, everyone wins. Our innovation, diversity, and unique product have raised over $125 million in funding from Insight Venture Partners, Dawn Capital, and Blue Cloud Ventures. The future of work relies on content enabled by Templafy.

About the Templafy platform:
Templafy is a content enablement platform that ensures employee productivity as well as legal and brand compliance.  

  • Templafy is a cloud-based template management solution with strong integration to MS Office suite and with integrations to other integrations like DAM, DMS, CRM.  
  • Templafy integrates with client IT infrastructure via SSO.  
  • Templafy integration to MS Office requires a classic deployment of an .MSI package that installs our VSTO Add-ins (or Web Add-ins from MS Office store)  
  • Templafy integrates with Client Email servers to offer an email signature solution.

About the role:

As a Solutions Engineer, you will be responsible for the technical aspect of the customer journey. You will work very closely with prospect/customer IT with the goal of effectively implementing the Templafy platform and cultivating a great post-live relationship with customer IT.

Solutions Engineering collaborates closely with Pre-Sales and Post-Sales Engineering as the Solutions expert that will support them during the whole client journey.

Next to productive implementations, you will function as Technical Account Manager. Therefore, keeping our customers on the latest software and acting as a trusted technical advisor for our clients.

Besides working closely with Pre-Sales and Post-Sales Engineering, you will interact with a wide range of internal Templafy teams such as Product, Support and Engineering, Customer Success, Account Management, and Account Executives to contribute on the continued growth of Templafy.

Responsibilities:

  • Assist AEs and work together with Pre-Sales team to conduct POCs
  • Implement Templafy solution together with client IT and Post-Sales team
  • Handle the advance support requests and work closely with support team to enable them for the ongoing support requests
  • Incident management. Work with Templafy Support, Engineering and Templafy Site Reliability Engineering team to align on support for Email sign server clients.
  • Evaluate and build strong incident handling processes and capabilities with clear responsibilities to other teams in Engineering.
  • Technical account management for the live customers with Emails Server
  • Design the Architecture of the Email signature servers based on the customer setup
  • Design and maintain the email signature products documentation.
  • Maintain internal as well as external knowledgebase as well as other relevant collateral to support the sales, CS, implementation, and support.
  • Work closely with Engineering and Product teams to improve the capabilities of the Templafy Email signature solutions.

About You:
We expect you to have a solid technical background. You have a problem-solving mindset and the aspiration to apply your skills in troubleshooting to find exemplary solutions.

You already have some experience in a similar position with high-quality results, and you are committed to finding solutions to problems and delivering optimal customer experience.

Requirements:

  • Experience in technical implementation of a software product
  • Documented experience of technical project management in large enterprises with complex IT infrastructure
  • Experience with Azure, Docker, Kubernetes experience is an advantage
  • Skilled stakeholder management
  • Aspiration, self-motivation and keen to learn
  • Great communication and problem-solving skills
  • Highly collaborative

 What else to know:  
The position is a great opportunity to join, influence and impact a company in rapid growth with an abundance of organizational and development opportunities. You will become a key part of the team, and your work will have direct influence on the growth of the company.  

Employee Benefits

  • Employee Equity Program
  • Comprehensive health insurance
  • Parental leave
  • Commuter Benefits
  • Unlimited time off
  • Company phone
  • 401K 
  • Employee Assistance Program
  • Company discount program
  • Flexible work environment

We interact freely across teams and are dedicated to building a strong company culture with an emphasis on career development and plenty of social events. 

Templafy is a workplace of belongingness. To us this means that you have a voice, you dare to speak up, and your voice is heard. We focus on offering an environment that allows all employees to feel that they belong regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or other status.

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Technology we use

  • Sales & Marketing
    • WordpressCMS
    • SalesforceCRM
    • HubSpotLead Gen
    • LeadfeederLead Gen
    • ZoomInfoLead Gen
    • LinkedIn Sales NavigatorLead Gen

Location

Our office is located at One World Trade Center with 360-degree city views and access to major transit lines from all boroughs and New Jersey.

An Insider's view of Templafy

What’s the vibe like in the office?

"Templafy has a positive vibe in the office. Every day we eat lunch together, which gives the feeling of togetherness and allows you to grow closer with your colleagues. It’s also nice to be able to just grab a coffee and go collaborate and share ideas with a colleague in one of the shared office spaces, usually with an awesome view of Manhattan!"

Bridget

Account Manager

What projects are you most excited about?

"As our headcount grows and Templafy scales, I am excited that our IT team will facilitate upcoming network and infrastructure projects at our growing NYC office. Since joining Templafy, I’ve been part of a strategic approach to Templafy’s growth."

Chris

IT Supporter

How has your career grown since starting at the company?

"The warm and collaborative culture at Templafy innately gave me a platform to grow and develop my career. From the CEO to my leader, every colleague has encouraged me to thrive outside of my comfort zone. You’re truly in control of your success here, but the company never falls short of providing you with the support you need to get there."

Josh

Sales Enablement Manager

What makes someone successful on your team?

"Collaboration and problem solving with each other and our Hiring Managers is what I believe drives success for my team. We get creative and brainstorm new ideas, and most importantly, we are encouraged to try out new approaches to finding our newest Templafyers. I love TA because we have the opportunity to work with every team closely!"

Heather

Talent Acquisition Partner

What are Templafy Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Fitness stipend
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program

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