HUMAN
We protect the integrity of the internet by disrupting the economics of cybercrime.
New York, NY

Solutions Engineer at HUMAN

| Greater NYC Area
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At HUMAN we are all about keeping it human. We are the global leader in bot mitigation. We protect more than 200 enterprises—including the largest internet platforms—from sophisticated bots by verifying the humanity of nearly one trillion online interactions every week. The most sophisticated bots look and act like humans when they click on ads, visit websites, fill out forms, take over accounts, and commit payment fraud. We stop them.

Founded in 2012 in a Brooklyn sci-fi bookstore, our Bot Mitigation Platform protects enterprises from the sophisticated bots that threaten them. It’s an ongoing war that we fight passionately every day. Join our mission to stop bots, disrupt the economics of cybercrime, and keep it human.

About the role:

The Customer Success team at HUMAN is passionate about the Humans we hire to protect the internet. As partners to all areas of the business, we work to empower every team to do the best work of their lives while making HUMAN one of the best places to work.

We’re looking for a Solution Engineer to join our team to manage the complete integration process for our clients, working across our Advertising, Application and Marketing Integrity products. The relationship you build with your clients have a direct impact on our product - both in the short and long term to ensure the needs of the client are heard and met.

What you will do:
  • Operate as the primary technical contact for HUMAN’s clients during product integration, taking the lead on coordinating development efforts, troubleshooting technical issues and reporting discrepancies as they are surfaced.
  • Be hyper responsive to team and client inquiries that demand immediate attention and quick turnaround time.
  • Work with HUMAN’s Sales, Product, Operations, Engineering and Detection teams to deploy, configure and troubleshoot services for clients.
  • Be a front line product expert. Demonstrate the ability to present and explain, in detail, how HUMAN’s products and services function to a variety of audiences.
  • Individually manage multiple simultaneous projects and track tasks to completion.
  • Become a student of your Client List - understand your clients infrastructure and services - identify where HUMAN’s products best fit.
  • Cultivate collaborative relationships with Sales and Product leads to feed back client feature requirements into our products and services.
  • Vigilantly protect the confidentiality and privacy of client data.
  • Be Human: Acclimate yourself to HUMAN culture and help us grow even more!
Who you are:
  • Has been a Technical Account Manager, Sales/Solutions Engineer, Ad Operations Analyst and wants to be a part of creating and evolving new and emerging HUMAN Products.
  • You are Accountable and self-motivated - you are eager to learn everyday, own timelines and ensure deliverables are met.
  • The Ad Tech Ecosystem excites you: You are a lifelong student of advertising technology.
  • References, understands and has worked with JavaScript.
  • Technically minded, interested in how things work.
  • Command strong organizational and communication skills.

Benefits & Perks
  • Unlimited PTO
  • Private medical and dental insurance for all full-time employees
  • Fully paid parental leave
  • Learning & Development fund
  • Phenomenal coaching from senior leaders and challenging development opportunities
  • Monthly internet, phone bill, and meal stipend to support working remotely during COVID-19
  • Company-sponsored TalkSpace membership for you and your family
Life at HUMAN:

Our HQ office is located in the heart of New York City. We are growing the company deliberately with a keen eye towards maintaining values that embody diversity, lifestyle, and career growth. We are doing substantial work, and we need people to join our mighty team. We are proud of our overwhelmingly positive presence on Glassdoor and Built in NYC. We have offices located in NYC, DC, Victoria, and London.

We understand it takes a diverse team of passionate, curious, and creative people to solve the challenges involved in protecting the Internet. Our dynamic team of humans have incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


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Where we are

The HUMAN GQ is conveniently located close to Penn Station and Herald Square. A relatively quick commute for when we do go back to the office.

Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • AWSLanguages
    • KubernetesLanguages
    • GoLanguages
    • SparkLanguages
    • MapReduceLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
Previous
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What are HUMAN Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Open office floor plan
Diversity
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
We offer a weekly "Mind & Meditation" session in the office to help bring some zen to your work week.
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Continuing Education stipend
Online course subscriptions available

An Insider's view of HUMAN

What's something quirky about your company?

HUMAN has a great deal of humor ingrained in our culture! Having fun, generous people to collaborate with is such a force multiplier and makes our office feel less like an org structure and more like friendship. This makes all the difference when solving hard, structural problems like the integrity of the web.

Aaron

Engineer

What does your typical day look like?

I start my day with code reviews then have a standup with my team to go over tasks undertakings. A bit of brainstorming and pair programming with one of the developers which leads to a nice break involving lunch/snacks and/or video gaming/card games with the team and then I'll finish up tasks or carry over the remaining tasks to the following day.

Vane

Backend DevOps Engineer

What are some things you learned at the company?

Exceptional culture and mission can enable us to live meaningfully and accomplish the greatest work of our lives. If I’m spending 1/3 of my waking hours working, I want to solve complex problems and design experiences that make the world a better place with a team that inspires me to be the best version of myself. I discovered part of my ataraxia!

Diana

Manager, UX & Research

How do you empower your team to be more creative?

We always encourage team members to experiment with new technologies and explore their use cases in our products. We know that technology is ever changing and never stays the same. If you are not pushing forward then you are probably going backward. That's why we are creating a culture that encourages creativity and innovation

Mo

Manager, Engineering

HUMAN Careers In New York
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