About us

Synthesio is a global organization with offices in NY, London, Paris, Brussels and Singapore. Best way to define us is as an “established startup” with a team of about 140 employees, created in 2006 and which is recently part of IPSOS group, one of the global market research leader.

We are a technology company that provides a Social Intelligence platform to our customers that allows them to make sense of the chatter that goes on throughout social media. Essentially, we pull large sets of unstructured conversations that occur on Facebook, Twitter, Linkedin, Instagram etc, blogs, forums, and using our proprietary technology and analytics, we can offer to our customers a way to understand what these discussions mean to their brands.

We sell into the Marketing or Communication leaders in large F1000 companies - such as Mastercard, Nissan - or large agencies - such as WPP. Best way to think of the Synthesio solution is that we are offering an innovative take on classic Market Research, Consumer Insight or brand management that is powered by conversations happening real-time on social media.

About our Culture

Global: Global organization, fairly flat, we interact daily with all offices, all time zones, more than 30 different cultures, so we appreciate being open minded, respectful.

Simple: We take pride in finding simple solution to complex problems, so we look for scalable solutions, we are prone looking for/ giving feedback, being assertive, honest.

Fun: We believe that autonomy, trust, conviviality, being one self and have fun is the best way to flourish and give the best of oneself

About the Job

Reporting into the COO, the key requirement of the Sr. Account Manager (our internal title is Sr. Technical Account Manager (TAM)) is to function as a true client partner  to our customers by listening to their needs and developing a deep working knowledge of their goals, key business initiatives and technical challenges to deliver  outstanding day to day operational support customer experience. The Sr. TAM works to ensure a strong renewal rate by uncovering new opportunities for aggressive growth via cross-sell and upsell.

Responsibilities

Own the client relationship such that theTeam can create, and continually enhance, the comprehensive mapping of each client organization across all geos and business units.

• Devise a multi-layered account strategy, based on the mapping, to successfully penetrate each business unit within the client organization, laying out clear targets and goals annually/quarterly
• Working with assigned teams, maintain exceptional client relationships to ensure a high level of renewals within assigned clients, to gain additional share within existing clients, and to win referrals to new clients
• Partner with clients to define ongoing product  adjustments to meet their business needs
• Negotiate terms and conditions for client renewals, upsells and cross-sells
• Forecast and track sales opportunities and activities in a timely manner using the Salesforce system.
• Share lessons learned with other members of Synthesio’s Customer Success, Account Management and Sales Teams in order to optimize all business expansion opportunities
• Work closely with Product Marketing to develop materials in support of selling to business needs

Qualifications

• You've worked in a formal  Account Management role in a SaaS environment is preferred; demonstrable track record for a $2 - 3 million book of business 
• We'll know you can achieve new business upsell/cross-sell targets because we'll see those high % on your resume and hear about how you did it in your cover letter and interview
• Experience managing and effectively selling throughout complex, global Fortune 1000 clients
• Strong background in business processes and/or consulting – proven ability to develop use cases to better target cross sell, upsell opportunities that are well tied to client business needs
• A minimum of five years’ work experience in a Marketing industry is preferred
• Experience in a fast based, high growth startup SaaS technology solution is a strong plus, you can juggle tight deadlines and work both across teams on on your own
• Experience with boolean queries
• Bachelor’s degree or equivalent