Sr. Manager, Sales Operations
DRIVE EFFICIENCY ACROSS SALES & OPERATIONS
Sales Operations is part of a rapidly growing Revenue Operations team. The Sr Manager of Sales Operations is responsible for the management of sales process, policies, and insights that contribute to increased productivity and effectiveness of the Sales organization at Sisense. This role will serve as a trusted advisor and partner to Sales leadership, as well as an interface to the broader Revenue Operations team and other business units.
This is an incredible opportunity to join a high-impact global-team. As a member of this dynamic team, you will have the opportunity to play a key role in developing processes and analytics to drive key decision making within the Sales organization while tackling challenging business problems and supporting change and innovation within the organization.
WHY YOU SHOULD JOIN OUR TEAM:
This role will report into our Director of Revenue Operations. She has grown in her career in companies both large and small. She brings a wealth of knowledge around go-to-market operations and understands what’s required to drive productivity and efficiency across the organization.
This role sits within our Business Operations team. Our VP of Business Operations has built Revenue Operations teams from the ground up and has a track-record of leading high-performing teams and driving business transformation in a number of industries, including software companies like Sisense.
HOW YOU’LL RAMP:
By Day 30...
- You’ll develop a basic understanding of our Go-To-Market Strategy, Sales Process, and Revenue Streams.
- You’ll calculate basic Sales business KPIs and understand the Sales Pipeline process.
- You’ll have met with the key stakeholders within the Go-To-Market organization and participated in key cadence meetings.
- You’ll have a basic understanding of our current tech stack: Salesforce (SFDC), Boostup, ZoomInfo, Outreach, Gong, Configure, Price Quote (CPQ) and other tools.
By Day 60...
- You’ll enforce rigor and discipline within the sales process, through measurement of stage progression, conversion rate, and win rate and recommend continuous improvement opportunities to measure and track the sales cycle
- You’ll enforce an operating cadence around forecasting, deal reviews, and operational reporting across the global Sales teams
- You’ll assist in developing, reporting, and automating key performance metrics for all levels of the organization.
- You’ll provide ongoing support to audit key Sales metrics within Salesforce to ensure accuracy in reporting across the business.
- You’ll collaborate with Go-To-Market leaders to develop and support ongoing projects and initiatives.
- You’ll meet with line leaders and operational teams to support ad-hoc analysis.
By Day 90…
- You’ll identify, develop, and maintain Key Performance Indicators (KPIs) at the organizational, team, and individual level to measure the health and effectiveness of the Sales function
- You’ll monitor performance of pipeline generation, coverage, velocity, and quality
- You’ll drive alignment of Sales and support resources to the Sales strategy and goals, including capacity planning, quota allocation, and territory design and assignment
- Develop an analytics framework, leveraging go-to-market applications, analytics tools, and data management to provide insights around sales performance. Leverage analytics to recommend improvements to policy, process, and/or resource planning
- Collaborate with Marketing and Customer Success to implement campaigns and sales playbooks to support new business acquisition and upsell opportunities
- You’ll partner with Sales leadership to Identify skill and/or execution gaps, and collaborate with Sales Enablement to deliver training and enablement solutions to address gaps
WHAT YOU’VE ACCOMPLISHED... SO FAR:
- You've managed a Sales Operations function, including direct management experience of 3+ teammates
- You've demonstrated success supporting processes, programs, and tools to improve efficiency within a Sales organization
- You’ve created and managed ongoing analysis for key metrics including forecasting, weekly/monthly/quarterly metrics, targets and ad hoc analysis
- You’ve demonstrated the ability to translate key business initiatives from Sales and Marketing stakeholders to project work with deliverables, and you’ve executed these projects in partnership with an IT or Systems team
- You are known for looking two steps ahead to prepare for the future state and not just focused on the “right now”
- You've experience prioritizing multiple projects in a fast paced environment and aligning deadlines across multiple stakeholders
- You've demonstrated excellent interpersonal relationship skills which has allowed you to influence key business leaders in sales
ABOUT SISENSE:
- We're a passionate, venture-funded team with more than 2000 customers, including Nasdaq, GE Healthcare, Honda, Verizon, and Philips
- We believe strongly in a data-driven approach to all that we do. We're constantly measuring and optimizing everything about the business
- We have close relationships with our customers
- We’ve been recognized by Comparably, Glassdoor, and Gartner for our amazing company culture
- We have super high customer retention — better than best in class SaaS companies