Sr. Sales Training Associate/Instructional Designer (Sales Skills)
We’re looking for a Sr. Sales Training Associate to join Snap Inc! As a member of the Sales Enablement team, within our Sales Operations organization, you will develop and deliver world-class learning programs that uplevel the capabilities of our Global Sales team, enhance sales culture, and improve sales productivity. Working from our New York or Chicago offices, you’ll collaborate with a variety of teams across Snap (including Sales, Product Marketing, Business Marketing, Operations and Executive Leadership teams), along with external vendors to enable our sales teams to unlock their true potential and drive revenue.
What you'll do:
Spearhead the strategy and creation of a world-class Sales Skills education program, in a scalable, repeatable and consistent manner, across multiple channels, regions and roles
Develop deep, trusting relationships with Sales leadership and cross functional partners with ongoing communication to continually assess performance gaps and identify needs
Help refine our Sales Process and Sales Methodology and align it to our current sales workflow, rendering it the backbone of all sales learning programs
Maintain a curation mindset to distill a high volume of information down to the most relevant and impactful learning points, provided in a way that resonates with the Sales team
Program manage role specific learning paths and maintain programs in a timely way, ensuring content is always relevant and current
Leverage our sales enablement platforms to effectively deploy, manage and measure sales training
Adapt existing in-person content to produce creative, interactive eLearning experiences
Incept and prioritize new training strategies and Sales Enablement initiatives for non-US markets
Find creative and fun ways to incentivize our sales teams and their leadership to practice skills in their day to day operations
Knowledge, Skills & Abilities:
Experience in designing, developing and facilitating classroom (ILT) and webinar (vILT) courses
Experience creating and delivering interactive and engaging in-person workshops and online scenario based programs, which practice client facing skills, such as discovery questioning, negotiation, objection handling, presentation, etc.
Experience building interactive learning programs, using eLearning authoring tools and/or video/audio production tools, without additional support, from start to finish. Authoring tools should yield interaction and response data through SCORM (or an approximate language)
Experience creating supporting Enablement materials for a professional environment (e.g., job-aids, quick-start guides, demos, worksheets, blogs, podcasts, articles, workflows, decision trees, proficiency trackers, etc.)
Experience with adapting information from a variety of sources, without requiring past knowledge or background on the topic
Familiarity with establishing Enablement-related accountability and measurement (e.g., pre/post surveys, knowledge checks, rubric scorecards, written or verbal certifications)
Strong project management experience, with an ability to evaluate and re-prioritize rapidly and deliver results against aggressive deadlines, as part of a team and/or as an individual contributor
Experience in the world of sales and sales support, exhibiting a commitment to strengthening the sales methodology and process with knowledge, creativity and empathy
Minimum qualifications:
5+ years of experience in Sales, Sales Enablement, Learning & Development, Sales Operations, Product Marketing or related field
Bachelor’s degree in a business, marketing, communications, education, or related field, or equivalent work experience
Experience working in the tech, media or digital advertising industry
Preferred qualifications:
Deep subject matter expertise with digital media and programmatic advertising
Adept at building and delivering equally engaging synchronous and asynchronous learning
Instinct to initiate and drive projects to completion with minimal guidance
Organized and able to manage and deliver multiple tasks efficiently, effectively and on time in a metrics based organization
Exceptional interpersonal skills, ability to network/develop trusting relationships with high level sales leadership, and to collaborate globally with numerous cross-functional teams
Excellent writing, editing, and oral communication skills
Experience administering LMS and Sales Enablement Platforms and tools that help scale programs globally across large teams
A track record of developing impact-focused, metrics-driven approaches to evaluate programs
Adaptive and rapid learner with a hunger for new information and the drive to put it in action
Good blend of technical and creative dexterity
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at [email protected].