Strategic Account Executive

| Greater NYC Area
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Strategic Account Executive:

Trustpilot is building an upper mid-market inside and field sales team to bring our world-class review solutions to more customers. This is our Strategic Accounts Team and the most senior part of the overall sales organization. We need people who have managed complex sales processes and relationships with large customers in the US, and understand how to work with people at all levels of an organization. The Strategic Account Executive is a sales professional that actively prospects for new business with the help of our Account Development/Pre Sales support teams. Responsibilities will include account planning, and research to identify opportunities, managing the sales funnel, and closing deals. Collaboration with Account Managers in the Customer Success area to help support upsell and extension of product adoption through the renewal will be key.

Trustpilot is an early to mid-stage company and the Strategic Account Executive team will play a major role in winning a substantial part of the review market share. This role will be an opportunity to sell to some of the biggest companies in the US and actively work to discover their willingness to partner with a growing software company, all while building a sustainable network to help evangelize the Trustpilot brand.

Job Functions and Responsibilities:

  • Lead a consultative sales process with several touch points from initial customer engagement to closed sales in order to establish strategic relationships with new customers and achieve assigned sales targets
  • Prospect and qualify potential customers against company criteria for ideal buyer profile
  • Conduct proactive consultative needs analysis with new prospective customers addressing business challenges and requirements, including the development of client centric product solutions with cost benefits
  • Maintain a high level of relevant domain knowledge in order to effectively lead presentations to senior managers and decision makers
  • Work with technical staff, pre-sales and product specialists where required to address customer requirements
  • Develop and maintain territory plans to outline how sales targets will be met on an ongoing basis.
  • Develop and maintain key account plans that identify opportunities to deliver value, strategic motivators, main stakeholders, buying processes and forecasted sales
  • Forecast accurately in Salesforce on most likely sales volumes over relevant time periods as well as keep detailed notes on prospect and customer interactions
  • Work with marketing to plan and execute lead generation and other demand generation methods.
  • Align with Product and Product Marketing on key needs to provide higher value services to customers as well as the Go2Market strategy
  • Provide feedback to sales management on ways to decrease the sales cycle, enhance sales, and improve company brand and reputation
  • Provide feedback to Company management on market trends, competitive threats, unmet needs, and opportunities to deliver greater value to customers by extending company offerings
  • Identify sales support requirements and work with marketing to develop and improve sales tools.
  • Conduct all sales activities with the highest degree of professionalism and integrity

Competencies, Skills & Requirements

  • 5-8+ years of experience in SaaS sales with medium and large enterprise customers
  • Proof of consistent success in B2B sales with $100K+ deal sizes and $1M+ annual revenue
  • Excellent verbal, written and interpersonal communication skills
  • Presentation skills and experience in solution selling (including any proven methodologies)
  • The ability to learn quickly and apply that knowledge in a team environment
  • Knowledge of SaaS industry and digital/ecommerce space
  • Ability to multitask, as well as work efficiently and effectively within required deadlines
  • Understanding of how to navigate large corporate buying processes and anticipate the challenges these customers have when adopting new, innovative technology
  • You must be comfortable in an early to mid-stage company where you will both shape and act on all that is needed to make you successful. That includes being okay with things that break and working with people that love to find the appropriate solution

We Offer:

  • The opportunity to be a key player at a rapidly expanding global technology company
  • Base salary and revenue based commission compensation
  • Stock Options
  • Full benefits & 401k
  • Paid leave
  • Commuter benefits
  • Free lunch Friday
  • Other office perks and events

Check out our office on The Muse!

Founded in 2007 by CEO Peter Holten Mühlmann, Trustpilot is a global, multi-language review community that builds trust and transparency between consumers and businesses. Currently boasting more than 19 million consumer reviews of 115,000 businesses, Trustpilot produces a TrustScore for businesses based on recent reviews. Every day, more than 10,000 consumers sign up on Trustpilot, and every month, 500,000 new reviews are posted on the community.

Trustpilot has customers in 65 countries and has developed strong positions in Denmark, Sweden, the U.K., France, Italy, Germany and the Netherlands, as well as the U.S. The company is located in New York, Denver, London, Copenhagen, Berlin, and Melbourne, and its employee base has increased from 168 people in 2013 to its current count of more than 500 employees representing 40 nationalities.

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Technology we use

  • Sales & Marketing
    • HubSpotCRM
    • SalesforceCRM

Location

This area has lot to offer. You can grab a burger from the original Shake Shack and enjoy the people watching as you hang out in Madison Square Park. Celebrity chef Mario Batali's popular Eataly market is a great place to shop for groceries or eat your way through all the food stalls.

An Insider's view of Trustpilot

How would you describe the company’s work-life balance?

The work-life balance is amazing. It’s been 5 years since I’ve had the luxury of being off on a weekend. Besides that, my managers don’t really bother me outside of my regular working hours, and I'm always encouraged to take my full hour for lunch. You also can’t beat working remotely; my daily commute is about 20 seconds each day

Jawayne

Account Development Representative

What does your typical day look like?

The thing I love the most about my role as an Account Executive is that every day looks different. Some days I’m more focused on setting up new meetings with prospective clients, whereas others I’m spending my time nurturing opportunities I’ve already created and building rapport with new people.

Emily

Account Executive

What makes someone successful on your team?

There are clear paths to move into management or maintain personal growth as an individual contributor. It's nice to know there is an achievable plan in place and management has always been supportive of my goals.

Jeremy

Senior Customer Integration Engineer

What is your vision for the company?

My personal vision for Trustpilot is to make it the preeminent review platform in the United States both in terms of volume of content and review credibility. Within the org, I envision Trustpilot operating in a way that allows us to understand greater detail of our business and to build the best team in the business!

John

Commercial Operations Director

What projects are you most excited about?

As a Talent Acquisition Specialist, my day-to-day consists of conducting technical phone screens, preparing candidates for interviews, and extending offers! Besides my daily responsibilities, I worked on a social media project recently. I was able to utilize my marketing degree to teach my colleagues how to rock their LinkedIn profiles and content.

Kayla

Talent Acquisition Specialist

What are Trustpilot Perks + Benefits

Culture
Volunteer in local community
Every Trustie has two (paid) volunteering days a year, which they can use to give back to their community.
Partners with nonprofits
We partner with a women's shelter in the Bronx, and another non-profit that helps homeless women and children in NYC.
Open door policy
Team based strategic planning
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Trusties in Color (TiC), Pride & Allies, Trustpilot Women in Leadership (TWIL)
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Mental health benefits
Free subscription to Headspace
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Employees receive 5 days per year of paid sick leave.
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free lunch on Wednesday and Breakfast on Thursdays
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Our kickball team is currently undefeated! We have lots of things like this happen year to year.
Fitness stipend
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within

Additional Perks + Benefits

Opportunities to visit our other offices, including internationally. Ongoing training and development across all departments. Catered lunches on Fridays and towards the end of each month, cold brew and beer on tap. Snacks and bagels on Mondays. Internal promotion track, happy hours and office events.

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