As a Strategic Account Executive, you will be helping Melio Accountants & Bookkeepers onboard and take on all areas of the Accountants Dashboard. By providing onboarding, video tutorials, and stellar support for both inbound leads and new users, you will be a leader in helping the Accountants vertical get the most value out of Melio and onboard their clients along with them. You should be passionate about sales, support, relationship building, and problem solving. 

How you’ll make an impact:

• Provide support to customers through live conversations via telephone, email, and live chat
• Prioritize customer needs while resolving issues in a timely manner
• Work collaboratively with internal teams to resolve tickets efficiently
• Improve product needs by understanding trends in support related topics
• Maintain strong communication with clients by improving their customer experience through gathering product feedback and customer insights
• Lead a product demo for potential new customers
• Manage and document all work performed within the customer support inquiry
• Stay up-to-date with product changes and bug fixes to accurately serve customers

What we’d love to see: 

• 2-5 years of relevant work experience 
• Strong communication skills with the ability to handle quick, high-pressure, detailed conversations
• Ability to build valuable relationships -- “No” doesn’t scare you!
• Desire to understand customer needs through relationship building, strong communication, and knowledge of the value adds of our product
• Excellent time management skills by being able to balance multiple projects at one time
• Bonus points supporting customers utilizing Salesforce and/or Intercom 
• Bonus points for knowledge in the Accountants & Bookkeepers space, or QuickBooks Online experience

Benefits and Perks:

• Comprehensive health benefits (medical/dental/vision) where Melio pays a majority of the monthly premiums 
• Competitive compensation plans
• 401K matching
• Flexible PTO
• Stocked kitchen full of snacks, drinks, coffee and much more!
• Weekly catered lunch
• Yoga Fridays
• Plenty of fun team outings
• Extensive career growth and development opportunities throughout a growing startup

About us: 

When we started Melio, we wanted to build more than an efficient Accounts Payable tool. We wanted to build a service that helps small businesses keep up with business. Melio is a B2B payments experience that not only saves time but also significantly improves cash flow. We aid to make payment workflow so simple it helps businesses focus on their customers, not their back office. With a company that works in the heart of Soho, the Melio team has continued to grow exponentially. Our faMELIO is made up of hardworking go-getters. We love to celebrate the successes of our team, and the continued success of our growing company! 

Here at Melio, culture is one of our biggest priorities. We champion a team that fosters diversity and inclusivity in all aspects. Regardless of gender, age, race, nationally, sexual orientation, parental status, or disability, Melio will consider all qualified applicants during our process as we are proud to be an equal opportunity employer. Even if you’re on the fence about applying to an open role, please throw your specs in the mix -- we’d love to connect with you!