Company Overview

Memo is the only platform that partners with publishers to offer actual readership and engagement data on earned media. With a growing publisher network that includes Condé Nast, Forbes, New York Magazine and The Washington Post, Memo empowers PR and Communications teams at brands and agencies to extract insights unavailable through traditional PR measurement tools.

We work with leading PR firms such as FleishmanHillard and MSLGroup, and some of the world’s most recognized brands like Google. Memo has been featured in the Wall Street Journal, Business Insider and PRWeek.

The Role

At Memo, prioritizing customer success is at the core of our business strategy. In this role, you will be owning customer experience and will develop deep relationships to become a trusted advisor for our top-tier customers. Your main priority will be renewing relationships with customers and setting them up for continued success.

You will work closely with our VP of Sales and Head of Customer Strategy and collaborate cross-functionally with other departments. You should be driven, thoughtful and passionate in all that you do and love to evangelize disruptive technology products you believe in. This is an exciting opportunity to experience a seed-stage startup sitting at the intersection of data and media.

Responsibilities

• Navigate complex organizational structures to establish and maintain close relationships to facilitate the adoption and usage of Memo
• Influence key stakeholders and champions up to the C-level suite
• Build quarterly and annual strategic plans for each client incorporating client’s strategic goals and initiatives and how Memo’s solutions map to those objectives
• Develop a deep understanding of Memo’s offering and deliver expert product demos
• Support the onboarding process for new accounts to ensure successful adoption
• Penetrate assigned accounts which includes new business, renewal, cross-sell and upsell
• Build and close a strong pipeline of opportunities within existing accounts through prospecting, networking, attending events and deepening existing relationships
• Must be able to travel as required

You have:

• 5+ years of relationship management with enterprise accounts (customer success, account management or consulting experience)
• Experience providing insights, building relationships with, and driving value to C-Level contacts for B2B
• Exceptional communication and presentation skills
• Proven track record of consistent monthly and / or quarterly quota achievement

Key Things to Know

• This is a NYC-based role
• We want you to start ASAP
• This is a full-time position

Benefits

• Competitive base salary + commission
• Stock options
• Premium health insurance
• Commuter benefits