Zocdoc
Zocdoc builds products & services that simplify + streamline the overall healthcare journey for patients and providers.
New York, NY
Remote
Hybrid

Strategic Account Manager

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Our Mission
Zocdoc is the tech company at the beginning of a better healthcare experience. Every day, we are driven by our mission to give power to the patient, building products and services that simplify and streamline the overall healthcare journey for patients and providers, delivering the modern healthcare experience they expect and deserve.
Healthcare moves slow. We move fast. Patients deserve speed and convenience. 

The safety and health of our employees is our top priority. As such, our return to office plan will follow a phased approach, working towards a hybrid model. Starting in June we opened our NYC office for colleagues on Wednesdays and Thursdays. This is entirely voluntary and includes all of our regular in-office perks such as free lunch. There will not be any mandatory return to office in 2021. Learn more about our return to office philosophy and plans here!


Your Impact on our Mission

Zocdoc’s most important asset is our people. As a strategic account manager, you will be responsible for driving bookings with high potential accounts. There are a lot of practices on Zocdoc who are not bought into using our service to their fullest potential.  In this role you will need to work with providers to resell the value of our service and get them bought into utilizing Zocdoc in a way that aligns with our business needs.  You may also have opportunities where you will take our most engaged accounts to implement long-term, behavior-changing initiatives that have the greatest impact on their LTV.

 

You’ll enjoy this role if you are…

  • Personally motivated by identifying and building relationships with key stakeholders and decision makers
  • Passionate about driving revenue by increasing value alignment from existing customers
  • The kind of person who actively seeks out and utilizes feedback from sales leadership to adapt and implement improved sales strategies and processes
  • Serious about your work, but not about yourself.  Let’s face it - the way 2021 is going, you kind of need a sense of humor

 

Your day to day is…

  • Building and fostering relationships with customers and making recommendations on different ways to increase patient panel adoption bookings
  • Converting non-paying customers to paying customers by convincing them to see new patients from Zocdoc
  • Optimizing customer accounts by improving engagement, adoption, and overall realized value
  • Utilizing Salesforce.com to log and track all client-related information, outreach, and call outcomes
  • Exhibiting brand building behaviors in all interactions internally and externally
  • Collaborating with internal teams including but not limited to the new business, customer success, and service teams.


You’ll be successful in this role if you have…

  • 3-5 years professional experience in an account management or selling position
  • Bachelor’s degree or equivalent
  • Stellar communication and interpersonal skills
  • Strong attention to detail, highly organized, and a quick, curious learner
  • Motivated self-starter with problem solving and issue resolution skills
  • Ability to think on your feet and thrive in a dynamic, start-up environment
  • Proven track record of solving complex problems for clients in a way that aligns with company goals
  • Humility.  You believe in treating all people with dignity and respect, regardless of title or tenure


Benefits:

  • Unlimited PTO
  • 100% paid employee health benefit options 
  • Catered lunch everyday along with snacks (when back in office)
  • Parental leave 
  • Cell Phone reimbursement
  • Commuter Benefits
  • Convenient Soho location

About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. 


Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.  We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

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What are Zocdoc Perks + Benefits

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
In-person all-hands meetings
President's club
Employee awards
Remote work program
Diversity
Dedicated diversity and inclusion staff
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Short Term Disability insurance covers 60% of weekly pay (capped at $1,500/week) for up to 12 weeks.
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Zocdoc offers weekly in-office yoga classes every Thursday.
Mental health benefits
Wellness days
Abortion travel benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Pay transparency
Child Care & Parental Leave Benefits
Generous parental leave
We offer a generous 10-18 weeks of fully paid Parental Leave.
Family medical leave
Employees who meet the FMLA eligibility criteria qualify for 12 weeks of family medical leave.
Adoption Assistance
Return-to-work program post parental leave
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
Sabbatical
Paid holidays
Paid sick days
Flexible time off
Floating holidays
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Company-sponsored happy hours
Recreational clubs
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

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