Strategic Account Manager

| Greater NYC Area

We are looking for Yotpo’s first ever Strategic Account Manager! This role is the first of its kind within our Customer Success organization, as such, we are looking for talented individual who can help establish and build this vital function. Initially, the role will focus on cultivating and deepening relationships with Yotpo’s key clients, strategizing alongside their teams to creatively showcase their customers’ voices through marketing initiatives. You’d be helping innovative brands like Brooklinen to demonstrate and promote the meaningful relationships they’ve created with customers.

In addition to growing and nurturing our top brands, the Strategic Account Manager will deliver on client and company business objectives. In this role, you will cultivate executive level client relationships, provide business consultation, and identify new business opportunities. This Strategic Account Manager will ultimately grow and lead this new function, bringing on and growing a team of highly effective account managers to scale as the company expands its reach.

The Role:

  • Work alongside the Client Success Leadership team to create the roadmap for the Strategic Account Manager role and the future of the department
  • Collaborate with our Mid-Market CSMs to determine where existing clients could use additional support, and how your expertise could be best utilized to strengthen top brands’ incorporation of e-commerce marketing
  • Leverage existing client partners to expand and deepen business relationships with additional leaders within the organization, outside solely the primary point of contact; optimizing together for shared goals and objectives
  • Travel (~20%) to our top accounts to deliver Quarterly or Annual Business Reviews, highlighting progress against jointly-agreed KPIs and identify new opportunities
  • Drive long-term relationship value by developing understanding of clients’ overall business and technical challenges, operating environments, capabilities and goals.
  • Serve not only as a strong Yotpo partner but as an ecommerce marketing specialist, providing insight around your clients’ industries, market trends and competitive landscape
  • Represent the client needs and relay them to other functional teams (product, marketing, etc.), helping shape our product roadmap

Requirements:

  • BA/BS degree required; MBA a plus
  • 5+ years of relevant job experience including SaaS expertise
  • Ability to excel in a client-facing, consultative role developing complex accounts; external client facing experience required
  • Experience and comfort in building and managing relationships at the senior level (i.e C-level contacts)
  • Capability of gaining a deep understanding of technology enabled commerce
  • Proven ability to derive and effectively communicate insights from analyzing data
  • Ability to effectively communicate, present and influence clients and other stakeholders (via email, phone, and in-person)
  • Innately collaborative; demonstrated mastery of cross-functional leadership
  • Demonstrated track record for exceeding targets
  • Background in consulting and/or sales a plus
  • We seek candidates who are proactive, results-oriented, and thrive in an ever-changing environment

Why Yotpo:

  • The best technology: Yotpo has set the industry standard with the most cutting-edge solutions for user-generated content, visual marketing, loyalty programs and referrals. Our platform runs on an A.I. engine that dramatically revs up efficiencies and conversions across every application. We innovate in-house or we acquire. No matter how we need to get it done, we’re going to give brands everything they need to win in a customer centric-world.
  • The best brands: We work with some of the most disruptive, progressive and beloved brands in commerce today, from digital-native darlings like Away Travel, Glossier and UNTUCKit to enterprises like Bob’s Discount Furniture and the 1-800-Flowers family of brands.
  • The best partners: The Yotpo platform offers the most integrations in the commerce ecosystem. Official partnerships with the likes of Google, Facebook, Shopify Plus and Magento, an Adobe company, empower eCommerce and marketing pros to do their jobs more efficiently and effectively.
  • The best people: As Crain’s New York Business put it: Yotpo is a Best Place to Work. We earned this honor for our focus on diversity and inclusion; individualized attention, rewards and recognition; and beefed up benefits including monthly catered lunches, stocked kitchen and bar, 401k matching, summer flex days, commuter benefits, generous PTO, dental/vision/health insurance, life insurance, referral program, company outings and happy hours, puppies, and so much more!

About Yotpo:
Yotpo provides brands with everything they need to win in a customer-centric world. Yotpo’s suite of integrated solutions for user-generated content marketing, loyalty, and referrals helps commerce companies accelerate growth by enabling advocacy and maximizing customer lifetime value.With Yotpo, brands can effectively leverage social proof to increase trust and sales, cultivate loyal customer advocates, and make better business decisions based on customer feedback. Yotpo proudly serves thousands of brands including Away Travel, Glossier, and MVMT. An official partner to Google, Facebook and Shopify, Yotpo has raised $101 million in funding and employs over 300 employees globally.

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Location

Flatiron is probably the best neighborhood for tech in NYC. Exceptional restaurants, athletic studios & bars, plus familiar startups on every corner.

An Insider's view of Yotpo

How does your team reward individual success?

Since we touch most parts of the business & interact with clients every day, it's nice to be publicly recognized - whether in team meetings or larger company settings - to show that our efforts don't go unnoticed. This manifests in many ways, be it verbal encouragement, desired classes/seminars, a wine-tasting tour or oversight of certain projects.

Rachel

Senior Client Success Manager

How do you collaborate with other teams in the company?

Communication becomes harder as a business grows, and therefore becomes more critical to success. I find that by identifying key players across teams whose perspective is essential to creating a holistic view of the business and meeting with those individuals on a regular basis, I can ensure each team's goals are factored into any decision we make.

Mike

Head of Sales Training & Development

How has your career grown since starting at the company?

I've seen my contributions impact the course of the company through 2 rounds of funding. I began as an outbound SDR and helped shape our outreach strategy, then led in a team lead capacity. I was recently the first AAE to successfully be promoted from that role into an AE. I'm incredibly optimistic about Yotpo's growth & my own growth here.

Jennie

Account Executive

How do your team's ideas influence the company's direction?

To better understand what we need to change requires listening to our people. Whether it's additional management training or the implementation of CSM & Sales suggestions into product development, our best initiatives have come from the team.

Tomer

CEO & Co-Founder

What are Yotpo Perks + Benefits

Yotpo Benefits Overview

As a people-first company, Yotpo’s initiatives and programming are directly inspired by employee feedback. We conduct regular engagement surveys to understand how every Yotpo-ee feels about the company, culture, and their role. In response, our CEO now hosts a monthly roundtable, we created affinity groups such as Yotpo Cares and Women at Work and we launched an ongoing professional development series for both peers and managers. To further promote a people-first culture, Yotpo also provides the benefits that celebrate life: generous PTO, a kitchen filled with snacks, and summer flex-time! It’s important for us to not only provide great benefits, but also to focus on professional growth and happiness.

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Technically the beer is bottled, but it's free beer nonetheless.
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Each month, we host Yotpo Eats! The company caters lunch and it's the perfect excuse to step away from your desk, catch up with colleagues, and play 2 truths and a lie with new employees.
Happy Hours

Additional Perks + Benefits

Full Health, Dental & Vision (Health 100% covered). Continued Training. Beer, Wine & Whiskey. Flexible Spending Account (FSA). Coffee on Drip. Competitive Commissions. Pre-Tax Commuter Benefits. Massage Chair. Life Insurance. Yotpo Eats (Lunch as a company once per month). Employee Referral Program

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