Strategic Account Manager at Shapeways

| Greater NYC Area
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DESCRIPTION

Do you enjoy account management, being involved in cutting edge technology and being strategic?

Why is a Strategic Account Manager important to us?

Being tech-savvy, results-driven, and engaging Strategic Account Manager is a pivotal component in developing continuous revenue-generating partnerships for Shapeways. A successful Strategic Account Manager will proactively farm and introduce established clients to the new wonders and benefits of 3D printed products and other Shapeways services that can assist in building out the clients business. Shapeways business model has opened the door to the future - the Strategic Account Manager will help pave the path for our growth and success.

 

As a Strategic Account Manager, you will:

  • Grow revenue of existing accounts through consistent and strategic outreach
  • Drive Global partnerships and large accounts that meet and exceed account revenue targets
  • Strategically cultivate deep relationships with existing customers
  • Address technical needs, questions, and concerns regarding product creation
  • Create specific strategies and tactics to meet growth objectives and execute against the plans
  • Continually brainstorm with team members on creative ways to establish new partnerships
  • Coordinate short term Business Development projects with Shapeways’ Supply Chain and Manufacturing teams
  • Develop and continually improve sales, systems, and processes to support the success of the sales function
  • Help large and small businesses, as well as individual designers, be more successful by advising on 3D design and manufacture-ability

REQUIREMENTS

You might be a good fit if you (have, are, possess):

  • 5+ years of quota-carrying technical sales experience in Technology, Manufacturing, or Design
  • Experienced with CRM tools such as Salesforce
  • Proven account management sales growth and a proven reputation for over-achieving quota
  • Proficient in Microsoft Excel, PowerPoint, Google Apps (Gmail)
  • A strong communicator with excellent yet fun presentation style and effective negotiation skills
  • Ability to proactively grow customer relationships within an account as you develop your understanding of their busines
  • Comfortable investigating and delivering technical solutions with minimal guidance
  • Enjoy working autonomously, creating and tracking progress in an ambiguous fast paced environment
  • Comfortable juggling and coordinating multiple projects across several key channels simultaneously, while managing time effectively
  • Highly interested in 3D printing, the materials, and their specifications
  • Working knowledge of at least one major 3D modeling software, is a plus (e.g. Solidworks, Rhino, Zbrush)

BENEFITS

Why join our team?

Shapeways is breaking new ground in the field of 3D printing. With our website and marketplace for designers, our goal is to give everyone access to the revolution of additive manufacturing. This isn’t your typical web business – we have a physical product at the back end. If you’d like to work in a dynamic, collaborative, respectful environment where colleagues share ideas and encourage each other to think creatively, Shapeways is just what you’re looking for…

 

Benefits and perks include:

  • Comprehensive Health Package - We offer a great medical plan option that provides coverage to the employee for free
  • 401(k) with Safe Harbor matching - Join the team and we will invest in your future
  • Parental Leave - Generous Paid time off for new parents
  • Ample Paid Time Off - PTO plus sick days. Whether it’s traveling the world, taking a mental health day, or going to the dentist... because Life.
  • Great Snacks and Free Lunch - Fully stocked fridge, and fancy coffee. Also, daily catered lunch at our Long Island City and weekly catered lunch in our Manhattan office.
  • Regular Happy Hours - Cheers to themed happy hours! Enjoy extra time for getting to know your teammates.
  • Credit towards 3D Printing - Every employee receives $100 of Shapeways credit each quarter to make or buy.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • LAMP StackLanguages
    • MySQLLanguages
    • CSSLanguages
    • jQueryLibraries
    • Vue.jsLibraries
    • Backbone.jsFrameworks
    • FlaskFrameworks
    • LaravelFrameworks
    • SymfonyFrameworks
    • TensorFlowFrameworks
    • MemcachedDatabases
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • LookerAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • SolidWorksDesign
    • ZeplinDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • Pivotal TrackerManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • ZendeskCRM
    • MailChimpEmail
    • SendGridEmail

Location

We're a B2B/B2C business with offices globally; HQ in the Flatiron, and two manufacturing facilities; Long Island City & Eindhoven.

An Insider's view of Shapeways

How would you describe the company’s work-life balance?

Shapeways cares about its employee's work/life balance by supporting flexible working hours, parental leave, and a genuine attitude of camaraderie and working together. I am thankful for the friendly environment and truly feel that our leadership team cares about the staff and how they're doing, both professionally and personally.

Leon Tsivin

Director, Product Management

What kinds of technical challenges do you and your team face?

Every 3D model uploaded to Shapeways is unique: it's intended purpose, it's geometry, it's the owner. Whereas other industries may be able to take a 'one-size-fits-all customers' approach to solving problems, we are often faced with the challenge of making a solution work for a near infinite amount of possibilities.

Carolyn Dempsey

Director, Product Management

What does career growth look like on your team?

We introduced an Engineering Career Ladder to our team; we outlined all of our available roles and their respective responsibilities. That document, along with a related individualized Career Development Plan, serves as the basis for directing our engineers' career growth. Still, it's up to each engineer to drive their own career growth forward.

Reginald Mullin

Director, Engineering

How do you empower your team to be more creative?

We strive to create a culture that empowers our team at all levels. We have an ambitious vision for the company, a clear strategy on how we can accomplish that, and goals that connect everyone to the same purpose. This starts by building and developing the team, communicating, being transparent, and celebrating our successes and failures.

Greg Kress

CEO

What’s the vibe like in the office?

I am surrounded by intelligent and fun people, and many of whom have become more than colleagues. The projects are often challenging, and I am continuously learning and growing every day. Our new HQ in Flatiron is great; open floor plan and very bright which allows us to be more collaborative with other teams.

Johnny

Principal Software Engineer

What are Shapeways Perks + Benefits

Shapeways Benefits Overview

Healthcare that fits your needs - We offer excellent medical, dental, and vision plan options that provide coverage to employees and dependents. Our suite of options ranges from 100% employee-only medical premium coverage to extremely reduced premiums for dependent coverage to an enhanced buy up plan for those with more extensive needs. We also have competitive pricing plans for dental and vision!

401(k) with Safe Harbor Employer Contribution - Join the team and we will immediately invest in your future.

Parental Leave - Robust paid time off for new parents; both primary and secondary leave.

Generous Paid Time Off - 20 PTO days plus additional days off when you’re not feeling well, to observe holidays, or just to destress. Also, this year we piloted Summer Fridays in HQ!

Wellness - We care about your wellbeing. From Commuter Benefits to FSA’s to a platform to promote financial wellbeing to gym reimbursement to standing desks to a partnership with One Medical...we’ve got you covered!

Great Snacks and Free Lunch - Fully stocked fridge and lots of snacks. Also, daily catered lunch at our Long Island City facility and weekly catered lunch in our Manhattan office.

Regular Happy Hours - Cheers to themed happy hours! Enjoy extra time for getting to know your teammates.

Credit towards 3D Printing - Every employee receives $100 of Shapeways credit each quarter to make or buy products on our marketplace.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
We've created culture committees in each of our offices to plan events that bring our employees together; happy hours celebrating wins or special life events, or fun outings to bring us together!
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Diversity, Inclusion, & Belonging are at the forefront of our hiring. We've been intentional in building a diverse team across our organization. That said, we're constantly finding ways to improve.
Unconscious bias training
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Online course subscriptions available
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