Strategic Account Manager

| Greater NYC Area

At Conductor, a WeWork company, we’re passionate about helping companies help their customers. Some of the world’s top brands use our software and services to create and optimize content so that it gets found online. We’re headquartered in NYC, and we’ve been named Crain’s “Best Place to Work” 7 years running.

Visit Conductor at www.conductor.com or on Twitter @conductor

Conductor is seeking a Strategic Account Manager to cultivate and grow Conductor’s existing client base. In this role you will identify new opportunities while maximizing customer benefit and adoption of our award-winning software platform, Conductor Searchlight™. The Strategic Account Manager acts as the CEO of our customers, coordinating internal resources to maximize customer outcomes. They will be responsible for fostering long-term relationships, procuring subscription renewals, and growing account revenue through additional technology and services.

Responsibilities:

  • Responsible for the management of a portfolio of customers (businesses with less than 1,000 employees) with the goal of driving renewals to successful completion and identifying and closing expansion opportunities
  • Establish and oversee the OPERA engagement model to scale & drive incremental value for Conductor across the SME segment
  • Serve as the escalation point for issues relating to client satisfaction & platform engagement
  • Work collaboratively with internal teams in Sales, Marketing, Professional Services, and Research & Development
  • Leverage resources to develop new and exciting ways to engage with Conductor customers at scale

 The Ideal Candidate

  • Possesses sound business acumen, analysis skills, and strategic vision
  • Has a proven track record managing customer relationships with 40+ businesses in various industries
  • Has strong skills in negotiation, verbal and written communication, and client presentation
  • Is adept at uncovering new revenue opportunities and identifying risks
  • Has proven ability to manage projects to successful completion, multi-task, and work within tight deadlines
  • Possesses a solid ability to manage tough conversations in a professional and solution-oriented manner

 Required Qualifications:

  • Four-year BA/BS degree
  • 2+ years account management experience in search marketing or marketing SaaS
  • Proficiency in Salesforce, Power Point and Excel (or Google Slides and Google Sheets)
  • Experience selling in a competitive environment.
  • Exceptional written and oral presentation skills.
  • Understanding of search marketing industry preferred but not required


Conductor, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Disclosure: Conductor cares about your privacy. We are committed to maintaining your trust by protecting and processing your Personal Information that you provide to us in accordance with our Employee Privacy Policy. Please take a moment to review before submitting your application.

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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • HadoopFrameworks
    • SparkFrameworks
    • CassandraDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • DynamoDatabases
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

Conductor is located in Manhattan's Silicon Valley, convenient to all major commuter rails, subways, and within steps of plenty of major restaurants.

What are Conductor Perks + Benefits

Culture
Volunteer in local community
The Conductor Foundation allows employees to participate in a number of volunteer opportunities like serving food in local soup kitchens, working with Autistic children, and more.
Partners with Nonprofits
The Conductor Foundation gives Conductor Searchlight as a grant to non-profits each year, providing them with a support team for one year, and access to the platform for life.
Team based strategic planning
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Conductor's health insurance policy covers up to 100% of out of pocket expenses.
Retirement & Stock Options Benefits
401(K)
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Conductor provides Backup child care assistance.
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Stocked Kitchen
Some Meals Provided
Professional Development Benefits
Job Training & Conferences
Conductor offers employees professional development opportunities like onsite training courses and the ability to attend job related conferences and seminars.
Lunch and learns
Conductor hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Online course subscriptions available
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