Strategic Account Manager at Prove (Formerly Payfone)

| Greater NYC Area
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About Prove 
Prove is the modern platform for continuous identity authentication and is used by over 1,000 enterprises and 500 financial institutions including 7 of the top 10 U.S. banks. Prove’s cloud solutions and mobile intelligence -driven APIs can be easily orchestrated to increase Approve Rates to over 90%, enabling companies to authenticate customer identities accurately, effortlessly, and privately, while mitigating fraud. Prove’s solutions are available in 195 countries. For the latest updates from Prove, follow us on LinkedIn
As we continue to scale our company, we are looking for people who know how to make an impact. We’re talking self-starting professionals who thrive in a fast-paced environment, process information quickly and make intelligent decisions. The work is challenging and requires not only smarts, but natural curiosity and tenacity. Teamwork is also important to us – we work together and play together.
Prove has big plans; we’re excited and optimistic about the future. If this sounds like a career for you – come check us out.
Position Summary
The Strategic Account Manager is a senior relationship role for a strategic client located in Stamford CT. This is a vitally important role at Prove as our client is also a member of the Prove Board of Directors. The Strategic Account Manager is responsible for achieving the highest customer satisfaction levels for existing business solutions and driving the expansion of the relationship by delivering the value of new Prove products and services.  
The Strategic Account Manager will drive our premier customer to increasing levels of value realization from current live solutions, implementation of additional solutions and working with the client for the development of new solutions. In addition to working from the client’s headquarters a couple days a week, the Strategic Account Manager will hold regular meetings with the various stakeholders, including the C suite, to assess where Prove stands in relation to agreed upon goals and KPIs of success and will drive resulting actions. During those meetings, the Strategic Account Manager will represent Prove's value in aiding our client to meet their business objectives.  
The Strategic Account Manager will consultatively develop solutions to the client’s use cases with our proprietary software products. This role leads the internal and external processes that deliver on-boarding, satisfaction, growth and retention, with a focus on fulfilling business objectives and value via our solutions. The selected candidate has a strong command of communication (written and oral), business analysis, solution design, project management and consultative solution selling.

What You Are Accountable For

  • Protect existing revenue and discover growth opportunities
  • Identify business requirements, define use cases, and understand data sources/needs that support KYC, Fraud, Retail Lending, and other client initiatives
  • Conduct quarterly business reviews, presenting the status of the project and the value achieved to key stakeholders at both Prove and the client
  • Partner with internal project team(s) to define current and projected workflows that further establishes Prove as a trusted partner
  • Effectively translate business requirements to product specifications, manage projects in support of customer onboarding and ongoing maintenance of the Prove integration, including internal project and technical specifications documentation 
  • Use consultative selling to support customer onboarding & account expansion with Sales Director
  • Apply cost benefit analysis and financial modeling
  • Promote, maintain and enhance our cultural values of humility, passion, inclusion and leadership
  • Exhibit a strong passion for learning our products and markets through in-house and external training

What We Require

  • Five to seven years experience as a solutions consultant in a consulting firm, manager of a SaaS product, or ownership of a multi-million dollar relationship. 
  • Two to three years experience in a customer facing role.
  • Experience in credit, retail or fintech strongly preferred
  • Experience in a high-growth environment, scaling with 70% YoY growth
  • BS Engineering; MBA a plus
  • Proven consultation skills with the ability to influence at all levels of leadership 
  • Executive presence with polished interpersonal style, excellent verbal and written communication skills and high emotional intelligence
  • Strong command of application and API architecture and design
  • Strong alignment with core organizational values
  • Solid project management expertise

This position description should not be considered the final description of the position. It should be assumed that we would, to some extent, structure responsibilities in accordance with the successful candidate’s capabilities and changing business conditions.
 
Prove is an equal opportunity employer committed to providing equal employment opportunity for all people regardless of race, color, religion, gender or sexual orientation, age, marital status, national origin, citizenship status, disability, veteran status or other personal characteristics.

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Technology we use

  • Engineering
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • AsteriskLanguages
    • LuigiLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • SpringFrameworks
    • AsteriskFrameworks
    • MySQLDatabases
    • Dynamo DBDatabases
    • SalesforceCRM

Location

Our teams are remote at the moment for both our Denver and New York location.

An Insider's view of Prove (Formerly Payfone)

How does your team reward individual success?

When a team member does well, she/he is given even more responsibility and opportunities to demonstrate leadership. We also share success stories with the wider team over Slack and toast to wins in virtual happy hours.

Mitul

Director of Product Management

What does your typical day look like?

I am responsible for overseeing and coordinating the candidate experience concentrated particularly on the sales and business development departments. This includes making sure we make the candidate experience as seamless as possible by scheduling and being a vessel of unequivocal communication during their interviewing process.

Danellie

Talent Aquistion Coordinator

What are some things you learned at the company?

I've learned how to ask for help, take risks, and lead with confidence. Prove's culture has given me the space to be creative and able to chart my own path.

Ken

Product Marketing Manager

How do you empower your team to be more creative?

I conduct weekly one-on-ones with everyone on my team. I always ask about how we can be more effective as a team/organization. I want them to feel that they have a voice and input in how we can be efficient.

Michele

Vice President of Sales

What makes someone successful on your team?

Success in the Revenue organization starts with an insatiable pursuit of knowledge to truly understand our customer's specific goals and the obstacles to exceeding those goals. Our path to success is our customer’s success, if we don’t start with seeking an understanding of walking in their shoes, we’ve missed an opportunity to be a valued partner.

Kathleen

Chief Revenue Officer

What are Prove (Formerly Payfone) Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
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