Strategic Account Manager

| Greater NYC Area
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About Us

Simon Data was founded in 2015 by a team of successful serial entrepreneurs. We are an enterprise customer data platform that empowers marketers to create personalized data-driven experiences for the customers. We’re scrappy problem solvers who believe in tackling big challenges with disruptive thinking and giving our customers the support they need to deliver great next-generation experiences at scale.

Simon Data is a data-first customer experience orchestration platform, designed to disrupt the marketing technology and marketing cloud category. Simon’s platform empowers businesses to use enterprise-scale data and machine learning to power customer communications across every channel. Our unique approach allows brands to develop one-to-one relationships with their customers without building a bespoke in-house data infrastructure.

At Simon, we firmly believe that business success starts and ends with people. We all do our best work when we are surrounded by other friendly top performers who want to succeed together. This attitude is core to our values. When you trust your team, invest in their development, and give them ownership, great things happen.

The Role

The Strategic Account Manager role is all about ensuring that Simon’s largest, most sophisticated clients extract as much value out of our platform and services as possible. You will develop deep, trusted relationships as you work with clients across every phase of the client lifecycle- from integration and onboarding, to campaign ideation, launch, and iteration, to partnership review and contract renewal.

Strategic Account Managers deliver value to our enterprise clients by leading strategic engagements, driving the deployment of technical solutions, and pushing process improvements. In doing so, you help marketing teams at some of the worlds largest brands to deploy campaigns that drive millions of dollars in incremental revenue for their businesses.

What You'll Do
  • Lead and grow a portfolio of Simon Data's largest and most sophisticated client accounts
  • Develop and execute account strategy and engagement plans to maximize client value
  • Nurture deep, trusted-advisor relationships with senior level client partners and decision makers
  • Act as a thought partner to clients on innovative use cases for our platform to enhance their marketing strategy
  • Lead projects around client onboarding, integrations, and the delivery of strategic advisory and data science engagements
  • Lead quarterly business reviews with senior client partners
  • Lead bi-weekly sprint meetings with clients
  • Lead client renewal conversations
  • Find opportunities for client upsell and cross-sell
  • Coordinate internal resources to develop and deliver on complex client solutions
  • Lead and mentor client solutions analysts in your account pod
Qualifications
  • 7-10 years of professional experience, with 5+ years managing client relationships at a SaaS company
  • Bachelor's degree
  • Proven ability to lead large, complex projects across multiple partners and functions
  • Strong ability to understand technical concepts and problem solve
  • Excellent verbal and written communication skills
  • High emotional intelligence
  • Deep intuition for business
  • Proficiency working with data in SQL
  • Experience with email marketing, push or SMS software
  • Familiarity with technologies like APIs, HTML, CSS, and Javascript
  • Ability to thrive in an unstructured and fast-paced environment
  • Personable, collaborative, and a sense of humor
  • Willingness to travel up to 20%

Visa sponsorship for this role is currently not available.

Diversity

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • HiveDatabases
    • MemcachedDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • WordpressCMS
    • SendGridEmail
    • Simon DataEmail

Location

Our office is located along the East River in the heart of the South Street Seaport! We are a 5 minute walk from the Fulton Street subway hub.

An Insider's view of Simon Data

How do you collaborate with other teams in the company?

Collaboration with other teams is fundamental to my role at Simon. I work closely with our engineering and product team to build and maintain our product per my clients needs. This close collaboration across the organization has provided an excellent learning experience and continues to be one of the most rewarding aspects of my time at Simon.

Prashanth

Customer Success Manager

What is your vision for the company?

Customer relationships are more important than ever. At Simon, we want to help brands build those meaningful experiences and be the platform that supports a more human kind of marketing by leveraging data. There’s tremendous value waiting to be unlocked for brands and for customers who receive a more relevant experience from brands they love.

Jason

Co-Founder, CEO

What makes someone successful on your team?

On the engineering team, and at Simon in general, we really value individuals speaking up about what they think is best for our product and our company. Regardless of management or team structure, the best ideas at Simon come from people at every level contributing to our overall success.

Jessica

Data Engineer

What are Simon Data Perks + Benefits

Simon Data Benefits Overview

Awesome coworkers. Great healthcare benefits. Unlimited and untracked PTO. Offer bonus/incentive programs. Referral bonuses. Flexible work environment. Dog friendly office. Formal career development training and job advancement programs. Also, beer on tap? Cheers to that!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program
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