Strategic Accounts - Customer Success Manager (Remote)

| Greater NYC Area
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
About Us:

At DailyPay, we are helping to reinvent the employee experience, starting with its most basic component — pay. We do this by disrupting archaic and transactional payroll processes and creating innovative ways for employees to access and save their earned income, before payday. Through engaging and enriching relationships with our partners, we have become the leader in providing employees on-demand access to their earned income across all industries allowing them to exert greater control over their pay and to improve their financial health. 

Our mission is made possible by DailyPay’s most important asset: our people. We come together through collaboration and ambition in a team-driven culture. Through the success of our product, we have seen monumental growth in our workforce, and we constantly look for exceptional talent to join us. At DailyPay, you are challenged with dynamic tasks that drive your professional development and career growth. Join us on our journey to deliver an innovative pay experience and to empower America’s workforce with the ability to truly harness the power of their pay and take control of their financial lives.

The Role: 

As Customer Success Manager, you will be responsible for large enterprise and strategic accounts. Responsibilities include developing strong relationships with customers, connecting with key business executives and driving adoption of our product. You will define and plan strategic account plans while tracking with tactical execution. The Customer Success Manager assists in creating the communication and launch strategy for large enterprise accounts, to ensure appropriate adoption metrics are met and customer satisfaction is at its highest.  This role will also identify new business opportunities as well as areas of improvement among existing customers. 

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

How You Will Make an Impact:
  • Account management from kickoff, launch through the customers’ life cycle
  • Lead point of contact for all customer account management matters
  • Suggest solutions and innovative ideas to meet client needs and provide internal cross-functional resources to help resolve issue escalations as needed
  • Develop broad and deep relationships in the accounts with operational and leadership in functional groups such as HR, Payroll, Business, IT, Finance, Operations, Corporate as well as Field personnel and management team.
  • Develop trusted advisor relationships in the accounts with key customer stakeholders, and executive sponsors
  • Collaborate with internal Operations, Product and Support teams to ensure highest customer satisfaction
  • Be the leader and orchestrator during customer escalation situations ensuring responsiveness and speedy resolution
  • Clearly communicate the progress of monthly, quarterly and annual initiatives to internal and external stakeholders
  • Negotiate contracts and close renewal agreements
  • Minimize Churn, anticipating and identifying risks and mitigating them 
  • Be the voice of the customer with internal cross-functional teams supporting them
  • Gather customer feedback and work closely with product team to enhance product offering
  • Analyze data through reports and trends, get insights to drive actions at customers
  • Drive a value based dialog with the Partner - defining key value metrics and effectively communicating value realization through the customer’s lifecycle  (e.g. enrollment and adoption)
What You Bring to The Team:
  • BA/BS degree in Business Administration, Sales or relevant field
  • Proven work experience of 10+ years in Customer Success at a fast-moving HCM (Human Capital Management) / SaaS company managing Fortune 500 companies (national accounts); ideally with some time spent in business development / sales.
  • Worked in cross-functional collaborative environments
  • Comfortable with ambiguity and rapidly evolving domain
  • Demonstrable ability to communicate, present and influence customer stakeholders including C-level
  • Solid experience with Account Management reporting systems, CRM software (e.g. Salesforce or HubSpot) and MS Office (particularly MS Excel)
  • Understanding of sales performance metrics or KPI’s
  • Thrive on data / analytics and using it to drive insights and decisions - both internal and with Customers
  • Experience delivering client-focused solutions to customer needs
  • Results driven - Exceeded Retention, Customer Sat, and UpSell/CrossSell goals
  • Occasional need to work outside of normal business hours as required to support customers may be required
Bonus Points For:
  • Experience in HCM / HR / Payroll software 
  • Experience with B2B2C models and Marketing
What We Offer:
  • Competitive compensation
  • Exceptional health, vision, and dental care
  • Employee Resource Groups
  • Fun company outings and events
  • Unlimited books from Amazon
  • Unlimited PTO
  • 401K with company match

DailyPay does not accept and will not review unsolicited resumes from search firms.

DailyPay is an equal opportunity employer and is committed to a diverse and inclusive workplace.  Qualified applicants will receive consideration for employment without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.


Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • tableauAnalytics
    • MetabaseAnalytics
    • InVisionDesign
    • PhotoshopDesign
    • MoqupsDesign
    • ConfluenceManagement
    • TrelloManagement
    • HubSpotCMS
    • HubSpotCRM
    • MailChimpEmail
    • SendGridEmail
    • HubSpotEmail
    • HubSpotLead Gen

Location

We are in the heart of the financial district, with great spots to eat, grab a coffee or enjoy a happy hour. Currently working safely, mostly remote.

An Insider's view of DailyPay, Inc.

What’s the vibe like in the office?

If you like a collaborative vibe, DailyPay will be for you. Some of us put the noise cancelling headphones on and work while some of us pair up to work on a hard problem. The open office not only brings in light but also helps us work out tough problems together.

Jamie

Front End Engineering Manager

How has your career grown since starting at the company?

I started in a role that was the first of its kind here and truly had the opportunity to set the bar and create my own path. Now, I'm working with the Marketing Director to build out a brand new group within our department and focusing more on strategy while training new team members and setting them up for the same growth that I've experienced.

Nicole

Partnership Experience Coordinator

How do you empower your team to be more creative?

By emphasizing the need to use our entrepreneurial creativity to unleash the firm’s potential. In a nutshell, I have divided the objectives of the capital markets team (CMT) into two distinct categories. The spark of every new CMT Initiative is the creative entrepreneurship to address a challenge DP faces by using our Capital Markets toolbox.”

Ghani

Director of Capital Markets

How does the company support your career growth?

I started my career at DailyPay a little over a year ago as an Office Manager, and just one year later I was promoted to the Employee Experience and Culture Manager. I am very grateful to work for a company that gives me the tools I need to advance in my career and for leaders that are genuinely interested in my success.

Taylor Paone

Employee Experience and Culture Manager

What are DailyPay, Inc. Perks + Benefits

DailyPay, Inc. Benefits Overview

Our benefits plan includes several health, vision and dental plans. You get to choose the plan that works best for you. DailyPay covers 100% of the monthly premium for a number of these plans.

PTO is unlimited. Take the time that you need. All we ask is that you hit your work goals.

Speaking of unlimited, we offer unlimited books to help spur your growth.

On a more unique note, DailyPay offers free lunch every day.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Team workouts
Acme Co.'s team fitness initiatives include In-office fitness classes, Sponsored race teams.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
More Jobs at DailyPay, Inc.31 open jobs
All Jobs
Finance
Data + Analytics
Dev + Engineer
HR + Recruiting
Legal
Marketing
Operations
Project Mgmt
Sales
Marketing
new
New York
Developer
new
New York
Finance
new
New York
Finance
new
New York
Project Mgmt
new
New York
Finance
new
New York
Operations
new
New York
Operations
new
New York
HR + Recruiting
new
New York
Operations
new
New York
Project Mgmt
new
New York
Operations
new
New York
Data + Analytics
new
New York
Data + Analytics
new
New York
Developer
new
New York
Data + Analytics
new
New York
Data + Analytics
new
New York
Finance
new
New York
Data + Analytics
new
New York
Sales
new
New York
Finance
new
New York
Sales
new
New York
Finance
new
New York
Sales
new
New York
Sales
new
New York
Sales
new
New York
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView DailyPay, Inc.'s full profileSee more DailyPay, Inc. jobs