Strategic Enterprise Solutions Engineer

| Greater NYC Area | Hybrid
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As a Strategic Enterprise Solutions Engineer you will play a critical role in helping our prospects understand the value of Asana. Through your deep product knowledge, expertise in how companies use and deploy SaaS applications, and technical objection handling in customer interactions, you’ll support our Sales team and ensure they constantly move towards a close. You will be supporting and aiding the largest prospective Enterprise customers of Asana.

The solutions engineering team at Asana explores the art of the possible with prospects and demonstrates the path to get there with Asana. Along the way, the SE will gain an understanding of adjacent technologies in use and begin to architect how Asana fits within that ecosystem. We  will also work with Cyber Security experts to align our Security practices with those of our customers. Sometimes, there is no obvious answer to the pains that customers face and it takes someone with an entrepreneurial, creative, and whole systems mindset to solve these ambiguous problems. It also takes someone who is always seeking to leave things better than they found them and is self-reflective about their approach and how to communicate it.

We’re looking for someone who will make it their mission to streamline every part of Asana’s sales process and be the primary customer-facing voice of our Product and Engineering teams in their region. As a key voice of the customer back to the Product team, you will identify and help overcome technical, educational, and competitive obstacles to our continued enterprise sales growth.


What You’ll Achieve

  • Be a key player in helping Asana achieve it’s revenue goals
  • Your work will directly impact the vision of the product
  • Provide technical expertise to help the customer achieve great things
  • Help to strategize the largest revenue opportunities at Asana
  • Position Asana solution within the market space as a market leader
  • Position yourself as a trusted advisor for colleagues and customers
  • Work with internal product stakeholders to deliver customer feedback and deliver solutions back to the customer
  • Work cross-functionally with the entire business (Sales, Product, Security, User Operations, Customer Success, Engineering)

About you

  • A storyteller who is comfortable presenting a company and product to anyone in any setting.
  • A deep technical curiosity and understanding of how IT systems work in a business context
  • Experience with creating custom demos from scratch which mirror a customers needs
  • Comfort in speaking towards SSO/SAML/AD and other identity authentication protocols
  • Experience in running customer POCs (Proof of Concepts)
  • Understanding of RESTful APIs and experience showcasing the power of APIs in customer conversations
  • An instinctual recognition of organizational and financial dynamics in companies of all sizes.
  • Someone who can work with marketing, business, and product teams to find efficient paths to successful “lead → customer” transitions and long-term, successful partnerships.
  • The right balance of advocacy for the user and for Asana in all situations.
  • 8+ years in a Sales Engineering role (or similar) in a SaaS environment.
  • Experience responding to technical questions and security requirements from customers.
  • Self starter and independent thinker: this role is dynamic and requires a lot of taking ownership on your own to get things done.
  • Proficiency presenting from Decks, Product Demonstrations, and White Boards.
  • Demonstrated success dealing with ambiguity in a high growth environment
  • Familiarity with BI tools and deep knowledge of a SAAS ecosystem
  • Able to identify solutions to technical customer obstacles creatively and quickly
  • Exceptional cross-functional leader and collaborative partner

About us

Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world, from small businesses to large enterprises, rely on Asana to manage everything from company objectives to digital transformation to product launches and marketing campaigns. For the past 5 years, we've been named a top workplace, including top 10 Great Place to Work Best Small & Medium Workplaces, #1 Fortune Best Workplace in the Bay Area for four years in a row, #8 Fortune Best Workplaces for Women, #14 Glassdoor Best Place to Work, and one of Ireland's Best Workplaces. After spending more than a year physically distanced, we are safely and mindfully returning our global teams to in-person collaboration, incorporating flexibility that adds hybrid elements to our office-centric culture. With offices all over the world, we are always looking for curious, collaborative, and mission-driven people to help us enable the world’s teams to work together effortlessly.

 

We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status.

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Technology we use

  • Engineering
  • Product
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Location

Asana's New York City office is located at 3 World Trade Center in Manhattan's Financial District and includes a seasonal outdoor space. The office is easy to access as it's right by major access hubs.

An Insider's view of Asana

David is a Software Engineer at Asana

What’s the vibe like in the office?

Asana allows me to do my best work by creating a positive, inspiring environment for all employees. Our leadership team cares about mental health and creates a safe space to talk and bring up ideas. This has put me in a good headspace and allowed me to consistently put my best foot forward at work.”
David is a Software Engineer at Asana

David

Software Engineer
Eileen is a Product Marketing Manager at Asana

How do you collaborate with other teams in the company?

Our Areas of Responsibility system distributes ownership across the company & empowers everyone to completely own their areas of work. I have AoRs that apply to my core job responsibilities, but some that go beyond that as well. It’s a great way to collaborate with teams I wouldn’t otherwise work with, and continue to gain new skills and knowledge!
Eileen is a Product Marketing Manager at Asana

Eileen

Product Marketing Manager
Kenan is an Engineering Manager at Asana

How does the company support your career growth?

Building our software gives me a feeling of joy and accomplishment in putting all the pieces together and seeing the seamless final creation. I love that feeling of seeing things come together, but recently I’ve been more and more invested in the process. the opportunity to build that is what lead me to be a product engineer at Asana.
Kenan is an Engineering Manager at Asana

Kenan

Engineering Manager

How do you empower your team to be more creative?

We believe that creativity is borne of autonomy and clear responsibility. We have a company commitment to taking and giving full responsibility. This means we like to be explicit about who owns what and what that entails. This empowers team members to be creative with their solutions because they own the outcomes.

Scott

Site Lead

What’s the vibe like in the office?

The ongoing support from my team and manager has been essential for me working remote and onboarding virtually these past few months. We are constantly checking in on each other, and creating an open environment where we can share ideas and have transparent conversation together.

Greg

Diversity Talent Sourcer

What are Asana Perks + Benefits

Asana Benefits Overview

The work you do at Asana will be challenging, and the pace will be fast. Our benefits programs are designed to ensure that you are energized, focused, and thriving. At Asana, we provide you with comprehensive health benefits, flexible time off, mental health resources, free executive and life coaching and our in-house culinary program, where you can fuel up on healthy, organic snacks and three meals a day, made by our Culinary team.

Culture
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
In-person revenue kickoff
President's club
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
We have 5 thriving communities that foster trusted, safe spaces for underrepresented groups and allies: AsanaWomen, Team Rainbow, Blacsana, AsanaPac, and Gradient for Asanas of color.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental insurance
We pay 100% of dental benefits premium and 60% for eligible dependents.
Vision insurance
We pay 100% of vision benefits premium and 60% for eligible dependents.
Health insurance
We pay 100% of health benefits premium and 60% for eligible dependents.
Life insurance
We offer basic life and AD&D insurance for beneficiaries at 1x an employee's annual salary, up to $170,000.
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
Employee stock purchase plan
Child Care & Parental Leave Benefits
Generous parental leave
We provide 16 weeks paid parental leave for parents and caregivers, and global employees on all paths to parenthood have free access to Cleo to support their journey.
Adoption Assistance
Return-to-work program post parental leave
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
Sabbatical
Paid holidays
We offer 10 paid days to observe major holidays throughout the calendar year.
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Company-sponsored happy hours
Pet friendly
Fitness stipend
Asana covers up to $100 per month for health and fitness memberships and classes.
Home-office stipend for remote employees
Meditation space
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Virtual coaching services
Apprenticeship programs

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