BetterCloud
New York, NY

Strategic Solutions Engineer at BetterCloud

| Greater NYC Area
Sorry, this job was removed at 12:07 p.m. (EST) on Wednesday, April 29, 2020
Find out who's hiring in NYC.
See all Sales jobs in NYC
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

BetterCloud is the first provider of SaaSOps solutions to manage and secure the digital workplace. Over 2,500 customers in 60+ countries rely on BetterCloud to automate processes and policies across a company’s SaaS application portfolio. A pioneer of the SaaSOps movement, the company established the first-ever “SaaS Application Management and Security Framework” via two published books entitled “The IT Leader’s Guide to SaaSOps” — Vol. 1: “A Six-part Framework for Managing Your SaaS Applications” & Vol. 2: “How to Secure Your SaaS Applications.” BetterCloud is headquartered in New York City with offices in San Francisco, CA and Atlanta, GA.

We’re looking for a Strategic Solutions Engineer in New York to collaborate closely with the Sales and Customer Success organizations as well as partner throughout the world. This person will assist in architecting a solution to meet the customer's management, security and technical needs for their critical SaaS applications. As we continue to grow, we strive to stay ahead of the learning curve in all areas of cloud technology, and work to educate both our internal teams as well as our customer’s teams on best practices around deploying our solutions within their environment.

Requirements

  • 5+ years of experience in a customer facing Solutions Engineering capacity. 
  • Strong familiarity with SaaS applications such as G Suite, Okta, Office 365, Box, and Dropbox, preferably on an administrative level, as well as REST APIs.
  • Ability to think critically and logically under pressure and to quickly communicate complex ideas around a technical topic.
  • Have the ability to quickly learn new technical concepts and be self-directed in your learning.
  • A positive attitude towards change and ability to adapt.
  • Ability to handle customer situations with empathy and ownership
  • Comfortable traveling up to 20% for client meetings 

Responsibilities

  • Serve as trusted advisor to our prospects and customers throughout the sales process and entirety of the customer lifecycle.
  • Understand customer requirements and communicate the business value of solving technology problems using BetterCloud.
  • Facilitate solutions discovery, solutions overview, technical deep-dives, and solutions validation sessions with customers.
  • Prepare demos and Proof of Concepts (POCs) to demonstrate various use cases for BetterCloud’s Platform.
  • Execute the delivery of POCs for customers that have more complex use cases, to illustrate product capabilities and how they align specifically with customer objectives
  • Build relationships with customers by serving as the technical liaison for both sales and success teams.
  • Participate in responding to RFIs / RFPs that highlight BetterCloud can meet and exceed customer requirements.
  • Distill and communicate customer needs and product feedback to Product Management, Engineering, Marketing and Sales.

Compensation | Benefits

  • Competitive salary
  • Full benefits package
  • Stock options
  • Career growth with an industry innovator 
  • Certification in relevant SaaS application (G Suite, Office 365, Okta, Box, etc)

BetterCloud is an Equal Opportunity Employer, including disabled and vets.

See More
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Where we are

We're in the heart of Chelsea where theres lots of great lunch and happy hour spots! Plus, the office is near tons of subways and Penn Station.

Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • AngularJSFrameworks
Previous
Next

What are BetterCloud Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

Competitive salary + full benefits package, stock options, 401K, stocked kitchen, high end tech tools, team outings and more!

Jobs at BetterCloud
2

All Jobs
All Jobs
Marketing
Sales
Tap to close

Enterprise Account Executive | East

BetterCloud
Greater NYC Area
16 hours ago
+28
BetterCloud is the first SaaS Application Management and Security Platform, enabling IT to centralize, orchestrate, and operationalize day-to-day administration and control for SaaS applications. Every day, thousands of customers rely on BetterCloud to centralize data and controls, surface operational intelligence, enforce complex security policies, and delegate custom administrator privileges across SaaS applications.

Technical Content Marketing Manager

BetterCloud
Greater NYC Area
1 week ago
+28
Curate, send, and manage our daily newsletter, the Monitor, which goes out to 50,000 IT professionals every morning. Develop new ways to improve newsletter performance (e.g., A/B testing), engage readers, grow the subscriber base, and use it to tactfully drive interest in BetterCloud. Engage prospects/customers to build content (examples: interview them for blog posts, have them curate the newsletter for a day) and champion them as thought leaders. Research, write, and edit content used in campaigns, including blog posts, longform gated content (e.g., technical whitepapers, guides, checklists, eBooks, etc.), and other thought leadership pieces. You’ll write on diverse topics for all stages of the funnel (examples: SaaSOps best practices, BetterCloud product tips, ABM-style content tailored to specific accounts). Help innovate with new types of content (e.g., podcasts, videos) to use in campaigns, community, and increase engagement. Be an active member of our community, BetterIT, to identify trends, insights, and topics to use for content.