BetterCloud
New York, NY

Strategic Solutions Engineer

| Greater NYC Area
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BetterCloud is the first provider of SaaSOps solutions to manage and secure the digital workplace. Over 2,500 customers in 60+ countries rely on BetterCloud to automate processes and policies across a company’s SaaS application portfolio. A pioneer of the SaaSOps movement, the company established the first-ever “SaaS Application Management and Security Framework” via two published books entitled “The IT Leader’s Guide to SaaSOps” — Vol. 1: “A Six-part Framework for Managing Your SaaS Applications” & Vol. 2: “How to Secure Your SaaS Applications.” BetterCloud is headquartered in New York City with offices in San Francisco, CA and Atlanta, GA.

We’re looking for a Strategic Solutions Engineer in New York to collaborate closely with the Sales and Customer Success organizations as well as partner throughout the world. This person will assist in architecting a solution to meet the customer's management, security and technical needs for their critical SaaS applications. As we continue to grow, we strive to stay ahead of the learning curve in all areas of cloud technology, and work to educate both our internal teams as well as our customer’s teams on best practices around deploying our solutions within their environment.

Requirements

  • 5+ years of experience in a customer facing Solutions Engineering capacity. 
  • Strong familiarity with SaaS applications such as G Suite, Okta, Office 365, Box, and Dropbox, preferably on an administrative level, as well as REST APIs.
  • Ability to think critically and logically under pressure and to quickly communicate complex ideas around a technical topic.
  • Have the ability to quickly learn new technical concepts and be self-directed in your learning.
  • A positive attitude towards change and ability to adapt.
  • Ability to handle customer situations with empathy and ownership
  • Comfortable traveling up to 20% for client meetings 

Responsibilities

  • Serve as trusted advisor to our prospects and customers throughout the sales process and entirety of the customer lifecycle.
  • Understand customer requirements and communicate the business value of solving technology problems using BetterCloud.
  • Facilitate solutions discovery, solutions overview, technical deep-dives, and solutions validation sessions with customers.
  • Prepare demos and Proof of Concepts (POCs) to demonstrate various use cases for BetterCloud’s Platform.
  • Execute the delivery of POCs for customers that have more complex use cases, to illustrate product capabilities and how they align specifically with customer objectives
  • Build relationships with customers by serving as the technical liaison for both sales and success teams.
  • Participate in responding to RFIs / RFPs that highlight BetterCloud can meet and exceed customer requirements.
  • Distill and communicate customer needs and product feedback to Product Management, Engineering, Marketing and Sales.

Compensation | Benefits

  • Competitive salary
  • Full benefits package
  • Stock options
  • Career growth with an industry innovator 
  • Certification in relevant SaaS application (G Suite, Office 365, Okta, Box, etc)

BetterCloud is an Equal Opportunity Employer, including disabled and vets.

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Where we are

We're in the heart of Chelsea where theres lots of great lunch and happy hour spots! Plus, the office is near tons of subways and Penn Station.

Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • AngularJSFrameworks
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What are BetterCloud Perks + Benefits

Culture
Volunteer in Local Community
Partners with Nonprofits
Friends Outside of Work
Eat Lunch Together
Open Door Policy
Open Office Floor Plan
Diversity
Highly-Diverse Management Team
Unconscious Bias Training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

Competitive salary + full benefits package, stock options, 401K, stocked kitchen, high end tech tools, team outings and more!

Jobs at BetterCloud
17

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All Jobs
HR
Marketing
Operations
Project Mgmt
Sales
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Sales Operations Manager

BetterCloud
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We are looking for a highly motivated Sales Operations Manager to join our rapidly growing team. Our Sales Operations & Sales Enablement Team serves as a critical supporting team for our sales team. This role reporting to our Director of Sales Enablement & Sales Operations will own all of the efforts Sales Operations is responsible for. This includes sales process optimization, systems training, and process documentation, pipeline analysis, and other ad hoc sales operations.

Marketing Automation Manager

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We’re a high energy, high growth tech company searching for a Marketing Operations Manager in New York to help build out BetterCloud’s Marketing Campaigns and Programs. We’re looking for someone who is a marketing operations techie who loves a good challenge and thrives under pressure. You know the ins and outs of Marketing Automation, CRM platforms and can easily diagnose and fix issues. You have a strong understanding of the sales funnel and enjoy building, executing, and optimizing lead generation and ABM strategies. This manager must have a strong understanding of the Marketing Technology Stack and make data-driven decisions for the business.

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We’re a high energy, high growth SaaS company seeking a Senior Manager, Customer Marketing to join the Growth Marketing team in New York. This person will have 3-5 years of customer marketing or demand generation experience, preferably in a B2B organization, and will play a key role in the Growth Marketing and Customer Experience teams. 

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Owning new hire sales onboarding for Account Executives and Customer Success Managers day to day, ensuring instructor-led sessions are scheduled, assignments are completed and feedback is given, so new Account Executives and Customer Success Managers are successful from the start. Owning ongoing enablement (sales and customer success skills and product training); working closely with our VP of Sales, Director of Sales and Customer Success, and Product Marketing team. Maintaining training content for Lessonly (LMS) and live training - slides, exercises, role-play scripts, record and edit videos, training guides etc.  Driving additional effectiveness and enablement efforts; things like coordinating training events, creating content for sales meetings, and updating collateral. Working on ad hoc projects such as working with marketing to ensure sales has everything they need for an upcoming field marketing event, documenting customer stories, etc.

Sales Development Manager

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BetterCloud, voted Crain's Best Place to Work for four years in a row, is looking for a highly motivated Sales Development Manager to join our rapidly growing team. We are looking for an individual who will be managing a team of Account Development Representatives that are responsible for sourcing and developing opportunities within assigned territories ADR’s generate new sales opportunities to feed pipeline by cold calling and conducting strategic outreach through thorough research and qualification. You will play an integral role as the manager and leader of this team, motivating each individual to achieve personal and team quotas. You will also be a valuable contributor to the ADR organization, helping to improve and implement team processes through leading by example.

Strategic Solutions Engineer

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BetterCloud Solutions Engineers are a critical part of our customer-facing team. Working closely with the Sales and Customer Success organizations as well as partners throughout the world, we assist in architecting a solution to meet the customer's management, security and technical needs for their critical SaaS applications. We strive to stay ahead of the learning curve in all areas of cloud technology, and work to educate both our internal teams as well as our customer’s teams on best practices around deploying our solutions within their environment. Our role is to serve as trusted advisor to our prospects and customers throughout the sales process and entirety of the customer lifecycle.

Partner Programs Manager

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1 week ago
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BetterCloud’s channel and technology partners are critical to our success, so we are looking for a Partner Programs Manager to support the growth of our partnerships. This candidate will be responsible for supporting the partnerships team in order to grow BetterCloud’s global partner ecosystem. The ideal candidate will have experience supporting internal teams to organize and drive forward initiatives, coordinate with partners for meetings/events, manage projects and programs that support our partners, and ensure there is internal/external communication about our success with partners. The Partner Programs Manager must have the ability to manage multiple projects simultaneously, and prioritize initiatives based on business needs and strategy. The ideal candidate will have a passion for partnerships, and enthusiasm for growing BetterCloud’s revenue through the partner ecosystem.

Community Director

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Strategic mindset with the vision to direct our company’s efforts in customer marketing; and to clearly build and articulate quarterly and annual plans to drive that motion. Lives and breathes the customer journey; can’t sleep knowing there’s an opportunity to improve customer success, retention & upsell conversion. Partner with CPO and heads of customer experience to drive a highly productive and tightly aligned customer marketing programs with retention and expansion goals. Well versed with the numbers and knows what success looks like. Work closely with marketing operations and data operations to track customer marketing ROI and contribution to marketing KPIs. Stand up various marketing solutions including customer loyalty and forum/Q&A technology (i.e. Stack Overflow); and other systems integrations required to measure engagement. Collaboration with CMO and other marketing leaders to build and execute marketing strategy.

Vice President of Corporate Events & Field Marketing

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Innovator in building new event concepts that will drive high attendance, attendee satisfaction and pipeline. Lead the marketing team and company in achieving ridiculous event experiences. Build a rigorous corporate events plan with a regular cadence of company branded and 3rd party events. Partner with CRO and heads of sales to drive a highly productive and tightly aligned field marketing program with a regular cadence of regional events and programs; and coupled with corporate and marketing initiatives. Lead a team of field marketers distributed across regions. Execute partner events at a corporate level and integrate regional events with field marketing calendars. Execute our annual user conference; show the world the rapid growth and success of BetterCloud through constant innovation and a new bar for customer expectations every year. Partner with sales and the customer success team to build an arsenal of customer spokespeople at a corporate and regional level.

Strategic Account Manager

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Develop trust with our Enterprise customers. Identify opportunities for upsells and expansions with our top tier customers. Execute and win negotiation strategies for enterprise renewals that maximize the annual contract value and term cycle. Achieve monthly activity goals. Ability to build and present compelling business cases. Develop and execute sales plans and strategies to grow and retain existing accounts. Ensure that customers understand the value of our SaaS platform. Advise clients on anticipating future needs and trends, and recommending appropriate solutions. Work with the Sales and Customer Success teams to identify and develop new opportunities and strategies.

Senior People Partner

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We are looking for a Senior People Partner (HRBP) to join our team in New York. This individual will support our leadership and employees to deliver strategic partnership for people programs and people experience. This isn't just about running a smooth promotion process; our people partners need to have a solid understanding of our business, a connection to our employees and a passion for our culture. They develop relationships across the organization which enables them to anticipate people's needs, proactively address pain points, and ensure a workplace where everyone can contribute. Our People and Culture team is focused on enabling our business to scale, our managers to lead, and our people to thrive. The People Partner role will continue to evolve and change as the company, and People and Culture org itself, grow. We want someone who will thrive in a dynamic and changing environment, who can have fun while getting a lot of great work done.

Senior Salesforce Administrator

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Own and optimize BetterCloud’s Salesforce.com instance with the growth path to own enterprise business applications and the connections between them. Help design, build, manage and overhaul data management processes in Salesforce.com and other SaaS applications. Write and maintain custom APEX to effectuate purpose built solutions to make BetterCloud’s teams work better and more efficiently. Be a counterpart between Sales, Marketing, & CX to execute on ways to improve work streams and drive efficiency across the organization measured in saved hours on repetitive tasks and reduced friction for the front line sales teams. Seek out and identify needed system changes and updates. Create and maintain new objects as well as new validation and workflow rules. Handle additional administration tasks as needed.

Sales Development Representative

BetterCloud
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1 week ago
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This role reports into our Manager of Account Development for Large Accounts, which helps to streamline our marketing automation efforts and ensure that Account Development Representatives are contacting the right people, at the right time, with the right message - ultimately giving our sales team more qualified opportunities to win business.

Enterprise Account Executive | East

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1 week ago
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BetterCloud is the first SaaS Application Management and Security Platform, enabling IT to centralize, orchestrate, and operationalize day-to-day administration and control for SaaS applications. Every day, thousands of customers rely on BetterCloud to centralize data and controls, surface operational intelligence, enforce complex security policies, and delegate custom administrator privileges across SaaS applications.

Director of Enterprise Sales | East

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BetterCloud can only achieve its lofty aspirations by finding and hiring amazing sales talent. If you are looking to be part of something profound and build something special, BetterCloud is for you. We are looking for a Director of Enterprise Sales | East to join its rapidly growing sales team. We value hard work and a positive attitude and are looking for a hands-on, accomplished, quota-carrying sales leader to share their skills, who can think creatively, make an immediate impact and who can help us build on our high velocity and improve our already strong win rates!

Corporate Account Manager

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1 week ago
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We’re a high-energy, high-growth technology company seeking a Corporate Account Manager in New York City. We’re looking for someone with a dynamic personality and a history of outperforming quota to own new and expansion sales to existing customers. This role reports into our Director of Corporate Sales. 

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We’re a high energy, high growth SaaS company seeking a Director of Demand Generation in New York with a deep understanding of the B2B marketing funnel, at least 5 years’ experience driving optimization and results, and reporting KPIs. They’re able to own performance of the marketing funnel, from acquisition and nurture to customer success.