Team Lead, Account Management, New York at DoubleVerify

| Greater NYC Area
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Team Lead, Account Management, New York


Who we are

DoubleVerify is the leading independent provider of marketing measurement software, data and analytics that authenticates the quality and effectiveness of digital media for the world's largest brands and media platforms. DV provides media transparency and accountability to deliver the highest level of impression quality for maximum advertising performance. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best in class solutions across the digital ecosystem, helping to build a better industry. Learn more at www.doubleverify.com.

What you’ll do

As a Team Lead you will be accountable for the people management of a New York based team in addition to managing a strategic account portfolio for the company. You will work very closely with management and cross department teams such as Implementation, Finance, Sales, Product Management, and Engineering to ensure delivery of world-class customer service. The Team Lead plays an integral role in recommending and implementing strategies for driving ongoing client product needs. The Team Lead is also responsible for educating customers and team members on all aspects of the DoubleVerify product suite and how products can be leveraged to meet their goals and objectives.

  • Development and oversight of East Coast based Account Management team
  • Evaluate team and individual performance against personal goals
  • Constantly monitor and improve customer satisfaction as it relates to the DoubleVerify campaign execution, implementation, and fulfillment processes
  • Enforce, monitor and enhance all campaign-related policies and procedures
  • Manage and/or participate in ongoing process improvement initiatives
  • Provide strategic and tactical service to complex, high touch customer base
  • Proactively oversee assigned portfolio, identifying growth opportunities and up-sell potential within existing client base
  • Ensure the quality of services and solutions, including satisfactory resolution of all support requests, and troubleshooting of all reporting, ad-serving and data issues
  • Compile performance evaluations for each client, highlighting the DoubleVerify value proposition throughout
  • Understand and effectively communicate DoubleVerify’s value proposition, technology, and partnerships as relates to growth of current and prospective client accounts
  • Develop and maintain strong relationships with internal stakeholders across Product, Marketing, Sales and Finance
  • Develop and maintain strong relationships with clients across senior and mid-management levels
  • Participate in client meetings to understand partner goals and objectives
  • Manage and participate in ongoing process improvement initiatives
  • Attend offsite meetings, conferences and industry events as necessary

Who you are

  • 5+ years in a customer facing and customer support role with experience in the online media industry
  • 2+ years of direct team management in a fast-paced, transactional environment with a deep understanding of the online media/advertising industry
  • Bachelor's degree from an accredited university
  • Exceptional working knowledge of Microsoft Excel and PowerPoint
  • Salesforce experience, including Salesforce design and development as relates to business process
  • Strong process management and analytical skills
  • Strong organizational skills, rigorous attention to detail, drive for excellence, and a positive “can-do” approach
  • Proven ability to balance the need of the customer while maintaining corporate objectives
  • Ability to work with internal and external customers to find solutions to challenges
  • Passion and desire to play a key role in driving new business to success in the advertising technology space
  • Ability to conduct business in multi languages is highly desirable

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • VerticaDatabases
    • HadoopDatabases

Location

DoubleVerify is located in the neighborhood of Soho New York. This neighborhood is full of great places to grab lunch or shop.

What are DoubleVerify Perks + Benefits

DoubleVerify Benefits Overview

Our employees enjoy perks & benefits, some of which are global and some are locally adjusted:

-Tuition reimbursement -Health & fitness reimbursement
-401(k) matching -Comprehensive medical coverage
-Free lunch & breakfast -Fully stocked break rooms
-Commuter benefits -Unlimited days off (US)
-Annual summer outings -Weekly perks like massages & yoga
-Monthly happy hours -Company outings and events

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Acme's health insurance policy covers up to 2% of out of pocket expenses.
Life Insurance
Wellness Programs
Team workouts
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 16 weeks of parental leave for the primary caretaker. Acme Co. also provides 4 weeks of leave for the secondary caretaker.
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Monthly.
Free Daily Meals
We provide free breakfast on Friday. Employees get free lunch on Wednesday.
Stocked Kitchen
Happy Hours
Happy hours are hosted Once per month.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses.
Tuition Reimbursement
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Time allotted for learning
Online course subscriptions available
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