HUMAN
We protect the integrity of the internet by disrupting the economics of cybercrime.
New York, NY

Technical Account Manager at HUMAN

| Greater NYC Area
Sorry, this job was removed at 7:40 a.m. (EST) on Wednesday, July 21, 2021
Find out who's hiring in NYC.
See all Sales jobs in NYC
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

At HUMAN we are all about keeping it human. We are the global leader in bot mitigation. We protect more than 200 enterprises—including the largest internet platforms—from sophisticated bots by verifying the humanity of nearly one trillion online interactions every week. The most sophisticated bots look and act like humans when they click on ads, visit websites, fill out forms, take over accounts, and commit payment fraud. We stop them.

Founded in 2012 in a Brooklyn sci-fi bookstore, our Bot Mitigation Platform protects enterprises from the sophisticated bots that threaten them. It’s an ongoing war that we fight passionately every day. Join our mission to stop bots, disrupt the economics of cybercrime, and keep it human.

About the role:

The Customer Success team at HUMAN is passionate about the Humans we hire to protect the internet. As partners to all areas of the business, we work to empower every team to do the best work of their lives while making HUMAN one of the best places to work.

We’re looking for a Technical Account Manager to join our team to manage the complete customer lifecycle process for our Brand and Advertising Agency relationships, primarily working with our Advertising and Marketing Integrity products. The relationship you build with your managed clients have a direct impact on our product - both in the short and long term to ensure the needs of the client are heard and met.

What you will do:
  • Operate as the primary technical contact for HUMAN most valued Advertising Integrity clients, taking the lead on coordinating development efforts, troubleshooting technical issues and reporting discrepancies as they are surfaced.
  • Be hyper responsive to team and client inquiries that demand immediate attention and quick turnaround time.
  • Work with HUMAN Product, Detection and Data Operations teams to investigate and evaluate potential False Positives and False Negatives.
  • Understand our client’s strategies, imperatives, and critical metrics surrounding bot mitigation.
  • Become a student of your Client List - understand your clients offerings and services - be the HUMAN advocate for your client to help shape HUMAN product development to fit the clients needs.
  • Speak the language of our clients, continuously learning about what client personas are and constantly understand the changing success metrics our clients have.
  • Cultivate collaborative relationships with Sales and Product leads to develop core data and storyline for Business Reviews.
  • Vigilantly protect the confidentiality and privacy of client data.
  • Be Human: Acclimate yourself to the HUMAN culture and help us grow even more!
Who you are:
  • Have worked in a technical, client-facing role (such as Technical Account Manager, Sales/Solutions Engineer, Ad Operations Analyst) and want to be a part of creating and evolving new and emerging HUMAN Products.
  • You are Accountable and self-motivated - you are eager to learn everyday, own timelines and ensure deliverables are met.
  • The Ad Tech Ecosystem excites you: You have a genuine curiosity and interest in the advertising ecosystem.
  • References, understands and has worked with JavaScript.
  • Technically minded, interested in how things work.
  • Command strong organizational and communication skills.
  • Work with Sales and Product leads to develop core data and storyline for Business Review and client presentations.
Benefits & Perks
  • Unlimited PTO
  • Private medical and dental insurance for all full-time employees
  • Fully paid parental leave
  • Learning & Development fund
  • Phenomenal coaching from senior leaders and challenging development opportunities
  • Monthly internet, phone bill, and meal stipend to support working remotely during COVID-19
  • Company-sponsored TalkSpace membership for you and your family
Life at HUMAN:

Our HQ office is located in the heart of New York City. We are growing the company deliberately with a keen eye towards maintaining values that embody diversity, lifestyle, and career growth. We are doing substantial work, and we need people to join our mighty team. We are proud of our overwhelmingly positive presence on Glassdoor and Built in NYC. We have offices located in NYC, DC, Victoria, and London.

We understand it takes a diverse team of passionate, curious, and creative people to solve the challenges involved in protecting the Internet. Our dynamic team of humans have incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


See More
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Where we are

The HUMAN GQ is conveniently located close to Penn Station and Herald Square. A relatively quick commute for when we do go back to the office.

Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • AWSLanguages
    • KubernetesLanguages
    • GoLanguages
    • SparkLanguages
    • MapReduceLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
Previous
Next

What are HUMAN Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Open office floor plan
Diversity
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
We offer a weekly "Mind & Meditation" session in the office to help bring some zen to your work week.
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Continuing Education stipend
Online course subscriptions available

An Insider's view of HUMAN

What's something quirky about your company?

HUMAN has a great deal of humor ingrained in our culture! Having fun, generous people to collaborate with is such a force multiplier and makes our office feel less like an org structure and more like friendship. This makes all the difference when solving hard, structural problems like the integrity of the web.

Aaron

Engineer

What does your typical day look like?

I start my day with code reviews then have a standup with my team to go over tasks undertakings. A bit of brainstorming and pair programming with one of the developers which leads to a nice break involving lunch/snacks and/or video gaming/card games with the team and then I'll finish up tasks or carry over the remaining tasks to the following day.

Vane

Backend DevOps Engineer

What are some things you learned at the company?

Exceptional culture and mission can enable us to live meaningfully and accomplish the greatest work of our lives. If I’m spending 1/3 of my waking hours working, I want to solve complex problems and design experiences that make the world a better place with a team that inspires me to be the best version of myself. I discovered part of my ataraxia!

Diana

Manager, UX & Research

How do you empower your team to be more creative?

We always encourage team members to experiment with new technologies and explore their use cases in our products. We know that technology is ever changing and never stays the same. If you are not pushing forward then you are probably going backward. That's why we are creating a culture that encourages creativity and innovation

Mo

Manager, Engineering

HUMAN Careers In New York
23

All Jobs
All Jobs
Finance
Data + Analytics
Dev + Engineer
HR + Recruiting
Operations
Product
Sales
Tap to close

Senior Software Engineer, Cloud Platform

HUMAN
Greater NYC Area
8 hours ago
+38
The Platform Engineering team's mission is to improve the leveraging of other HUMAN employees to protect the Internet. We deliver tools and products that act as a platform for the rest of engineering and detection to focus and deliver on their missions more efficiently. We're looking for a Senior Software Engineer join our Cloud Infrastructure arm of this team to help us identify, plan, build, and deliver the most impactful projects to drive our mission.

Product Lead, BotGuard, Applications

HUMAN
Greater NYC Area
9 hours ago
+38
We are looking for a leader in web application security product management to help us extend HUMAN protection to more enterprise use cases. You will report directly to the Chief Product Officer and own the delivery of our products which protect Web Applications, Mobile Applications, APIs from bots, fraud and abuse.The ideal candidate will have had experience owning and delivering products which drive topline revenue in the web application security pace.

Technical Recruiter

HUMAN
Greater NYC Area
1 day ago
+38
At HUMAN, we are all about keeping it human. We are the global leader in bot mitigation. We protect more than 200 enterprises—including the largest internet platforms—from sophisticated bots by verifying the humanity of nearly one trillion online interactions every week. The most sophisticated bots look and act like humans when they click on ads, visit websites, fill out forms, take over accounts, and commit payment fraud. We stop them. Founded

Learning & Organizational Development Lead

HUMAN
Greater NYC Area
3 days ago
+38
Develop, implement and lead our learning program all while keeping diversity, inclusion, and equity top of mind. Partner with global stakeholders to identify learning and development strategies and programs to support ongoing departmental skill and capability development. Manage project execution for global learning and development initiatives including resources, logistics, communications, and measurement. Support and evolve our global learning and development programs in partnership with the People Ops team Work closely with outside vendors to make sure our learning and development strategies are embedded into their training.

Fraud Intelligence, Data Operations Analyst

HUMAN
Greater NYC Area
3 days ago
+38
The Data Operations team is responsible for surfacing useful insights from the terabytes of data we amass every day. We value ethics, experimentation, efficiency, and intellectual curiosity. We are looking for someone who will compliment the team to innovate without regard to conventions, accelerate us through new tooling, and deliver quality data intelligence to our internal and external partners.

Machine Learning, Manager

HUMAN
Remote
5 days ago
+38
At HUMAN we are all about keeping it human. We are the global leader in bot mitigation. We protect more than 200 enterprises—including the largest internet platforms—from sophisticated bots by verifying the humanity of nearly one trillion online interactions every week. The most sophisticated bots look and act like humans when they click on ads, visit websites, fill out forms, take over accounts, and commit payment fraud. We stop them. Founded in

Principal Data Scientist, MediaGuard

HUMAN
Greater NYC Area
5 days ago
+38
Develop algorithms (i.e. rule based, statistical, machine learning) that automatically detect emerging threats. Evaluate and implement data analysis strategies to improve detection efficacy at internet-scale. Ad hoc investigations to respond to emerging threats with velocity and quality. Collaborate with product, engineering, customer success, to define and develop new product features that will delight our customers.

Senior Data Scientist, MediaGuard

HUMAN
Greater NYC Area
5 days ago
+38
Develop algorithms (i.e. rule based, statistical, machine learning) that automatically detect emerging threats. Evaluate and implement data analysis strategies to improve detection efficacy at internet-scale. Ad hoc investigations to respond to emerging threats with velocity and quality. Collaborate with product, engineering, customer success, to define and develop new product features that will delight our customers.

Data Scientist, BotGuard

HUMAN
Greater NYC Area
5 days ago
+38
Develop algorithms (i.e. rule based, statistical, machine learning) that automatically detect emerging threats. Evaluate and implement data analysis strategies to improve detection efficacy at internet-scale. Ad hoc investigations to respond to emerging threats with velocity and quality. Collaborate with product, engineering, customer success, to define and develop new product features that will delight our customers.

Director, Cloud Partnerships

HUMAN
Greater NYC Area
6 days ago
+38
At HUMAN, we are all about keeping it human. We are the global leader in bot mitigation. We protect more than 200 enterprises—including the largest internet platforms—from sophisticated bots by verifying the humanity of nearly one trillion online interactions every week. The most sophisticated bots look and act like humans when they click on ads, visit websites, fill out forms, take over accounts, and commit payment fraud. We stop them. Founded

VP of Threat Intelligence

HUMAN
Greater NYC Area
1 week ago
+38
You will play a pivotal role in the future of our company by defining the vision, strategy, and operations of the team. You will create a differentiated Threat Intelligence program that builds on our unique data and SaaS assets. Our Senior Director or VP of Threat Intelligence will be responsible for growing our Professional Services capabilities, supporting strategic accounts with critical insights, supporting our detection capabilities with OS-INT and propriety investigations, and creating ways to actively disrupt fraudulent operations. You will lead a team of highly skilled hackers, intelligence analysts, and software engineers with the goal of protecting our customers and keeping the internet human.

Senior Director, Sales & Strategic Accounts

HUMAN
Greater NYC Area
1 week ago
+38
HUMAN is hard at work keeping our customers protected from current and emerging threats. This includes building out a first-to-market opportunity allowing marketers to protect their entire customer funnel from bots, which is leading to increased performance metrics for our clients.

Product Manager, Applications Integrity

HUMAN
Greater NYC Area
2 weeks ago
+38
At HUMAN we are all about keeping it human. We are the global leader in bot mitigation. We protect more than 200 enterprises—including the largest internet platforms—from sophisticated bots by verifying the humanity of nearly one trillion online interactions every week. The most sophisticated bots look and act like humans when they click on ads, visit websites, fill out forms, take over accounts, and commit payment fraud. We stop them. Founded in

Product Manager, Ads Integrity

HUMAN
Greater NYC Area
2 weeks ago
+38
HUMAN protects more than 200 enterprises—including the largest internet platforms—from sophisticated bots by verifying the humanity of nearly ten trillion online interactions every week. The most sophisticated bots look and act like humans when they visit websites, fill out forms, take over accounts, click on ads and commit payment fraud. We stop them. Founded in 2012 in a Brooklyn sci-fi bookstore, our Bot Mitigation Platform protects

Senior Data Engineer (Java focused)

HUMAN
Remote
2 weeks ago
+38
The Data Engineering  team is responsible for the primary organs and arteries of our system. The team’s mission is to consistently deliver a world-class data platform that enables our security researchers, threat intel analysts, and data scientists to quickly and reliably detect malicious non-human activity. You will be solving a wide range of problems from finding more efficient ways to research sophisticated botnets to delivering only the most critical and impactful insights to our customers as fast as possible so they can take action.  

Principal Data Engineer (Java focused)

HUMAN
Remote
2 weeks ago
+38
The Data Engineering team is responsible for the primary organs and arteries of our system. The team’s mission is to consistently deliver an extraordinary data platform that enables our security researchers, threat intel analysts, and data scientists to quickly and optimally detect malicious non-human activity. You will tackle a wide range of problems from finding more efficient ways to research sophisticated botnets to delivering only the most critical and impactful insights to our customers as fast as possible, so they can take action.

Product Manager

HUMAN
Greater NYC Area
2 weeks ago
+38
You will work with our growing product management team to continue building outstanding fraud detection and mitigation products that protect the integrity of the Internet. Build new products, from conception to launch. Expand our existing product footprint and market share. Build a business case, define requirements, partner with engineering to execute the roadmap, work closely with sales and marketing to define and execute the go-to-market plan. Be the specialist on your products or features and the key go-to person for sales. Partner with our R&D team to build a process to turn well-defined requirements and priorities into features that delight our customers.

Head of FP&A

HUMAN
Greater NYC Area
2 weeks ago
+38
At HUMAN we are all about keeping it human. We are the global leader in bot mitigation. We protect more than 200 enterprises—including the largest internet platforms—from sophisticated bots by verifying the humanity of nearly one trillion online interactions every week. The most sophisticated bots look and act like humans when they click on ads, visit websites, fill out forms, take over accounts, and commit payment fraud. We stop them. Founded in

Principal Software Engineer, Detection Tools (US/UK Remote)

HUMAN
Greater NYC Area
3 weeks ago
+38
You will be a part of the Detection Tools team. The adversaries HUMAN encounters in our day-to-day aren't just bedroom hackers. They are technically adept and savvy fraudsters, operating at a scale and agility that makes their 'enterprise' profitable. Therefore, our detection team needs the support of experienced software engineers who build quality systems that are resilient to change. We support internal detection teams to perform their job at their best and this is why you're key to our mission. We incarnate the principle of Tau: find the levers for disproportionate impact inside the company.

Revenue Operations Analyst

HUMAN
Greater NYC Area
3 weeks ago
+38
Build, design, and implement new processes that seek to craft departmental alignment, while accelerating revenue growth across all three of HUMAN’s product solutions. Think 10x, all the time. Have one eye on the present and the other on the future! Create alignment across functional areas of the company to drive cohesion (i.e., Marketing Operations, Business Operations, Finance, and Legal). Lead and report on the sales metrics and key performance indicators that drive our business.

Principal Software Engineer, Edge Services

HUMAN
Greater NYC Area
3 weeks ago
At HUMAN we are all about keeping it human. We are the global leader in bot mitigation. We protect more than 200 enterprises—including the largest internet platforms—from sophisticated bots by verifying the humanity of nearly one trillion online interactions every week. The most sophisticated bots look and act like humans when they click on ads, visit websites, fill out forms, take over accounts, and commit payment fraud. We stop them. Founded in

Principal/Senior Backend Software Engineer, MediaGuard

HUMAN
Greater NYC Area
3 weeks ago
At HUMAN we are all about keeping it human. We are the global leader in bot mitigation. We protect more than 200 enterprises—including the largest internet platforms—from sophisticated bots by verifying the humanity of nearly one trillion online interactions every week. The most sophisticated bots look and act like humans when they click on ads, visit websites, fill out forms, take over accounts, and commit payment fraud. We stop them. Founded in

Senior Engineering Manager, MediaGuard

HUMAN
Greater NYC Area
3 weeks ago
At HUMAN we are all about keeping it human. We are the global leader in bot mitigation. We protect more than 200 enterprises—including the largest internet platforms—from sophisticated bots by verifying the humanity of nearly one trillion online interactions every week. The most sophisticated bots look and act like humans when they click on ads, visit websites, fill out forms, take over accounts, and commit payment fraud. We stop them. Founded in