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RTB House
RTB House is a global company specializing in advanced personalized retargeting solutions powered by deep learning.
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Technical Account Manager

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Overview

As a Technical Account Manager (TAM) at RTB House, you will draw upon your technical troubleshooting skills and client facing abilities to help our biggest clients get the most out of their investment in our real-time bidding (RTB) solutions. Through ownership of dedicated accounts, you will effectively handle all technical requirements, lead new client onboarding and resolve daily issues and requests from the account management team. This role is for a highly motivated self-starter seeking an impactful role at a fast growing international company making a splash in the US market. This responsibility includes building strong relationships across our Account Management, Engineering, Sales and other internal stakeholders. 

About The Job

The TAM role reports into the Director of Technical Account Management. You will be working alongside a large and fast-growing US based Technical Account Management team. As a member of the TAM team, you will regularly engage with diverse internal and external stakeholder groups. Internally, you will be collaborating with cross-functional and international teams, but also engaging with Account Managers, Engineers and Graphics Designers on a day-to-day basis.

Responsibilities include:

  • Serve as the main technical point of contact for a dedicated book of RTB House business. 
  • Investigate and troubleshoot campaign performance issues including complex discrepancies, frequency analysis, publisher and host performance, tag drop offs and other important campaign issues.
  • Monitor pacing and delivery to ensure campaigns are on track to deliver both budget and client goals.
  • Work closely with clients to ensure that RTB House tracking codes are functioning across the websites and troubleshooting when necessary.
  • Support knowledge sharing, training and developing best practices across the TAM team.

Experience

  • Bachelor's degree or equivalent practical experience with 3+ years of experience working as a Technical Account Manager or as a Campaign Manager, ideally in digital advertising.
  • You have excellent technical aptitude and acumen. You can quickly learn the ins and outs of our DSP to optimize and improve monthly client performance
  • Hands-on experience with The Trade Desk, Google Display & Video 360 (DV360), Xandr, Amazon DSP or other demand-side platforms (DSPs) 
  • You have familiarity with product feeds and can quickly and accurately interpret data in Microsoft Excel and/or data analysis tools.
  • Experience working with Google Analytics. You understand how to configure and interpret data in the platform at a high level. 
  • Ideally you understand how to read code. Knowing HTML, Javascript or Python would be a plus.
  • You excel at learning new products quickly and often have an intuitive knowledge about how features work.
  • Excellent verbal and written communication and a proven track record of working across multiple teams and stakeholders. Ability to communicate complicated concepts to non-technical audiences.
  • Familiarity of the programmatic landscape, including DSPs, DMPs, RTB, tagging & bidding 

About RTB House:

RTB House is a global company that provides state-of-the-art marketing technologies for top brands and agencies worldwide. Its proprietary ad buying engine is the first in the world to be powered entirely by Deep Learning algorithms, enabling advertisers to generate outstanding results and reach their goals at every stage of the funnel.

Founded in 2012, the RTB House team comprises 1000+ specialists in over 30 locations around the globe. It serves more than 3,000 campaigns for clients across the EMEA, APAC, and Americas regions.

After successfully deploying Deep Learning into 100 percent of its algorithms in 2018, RTB House has continued its research in the field of AI. The AI Marketing Lab and Creative Lab were set up as new divisions of the company focused on inventing and advancing MarTech products. The company’s AI-based product offering includes retargeting and full funnel performance solutions as well as branding campaigns. 

Information on Equal Treatment Policies

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Kole Harvey
Senior Programmatic Media Buyer, US Inventory Partnerships Team
NEW TEAM, NEW FAMILY
Onboarding as a dad? No problem
Raising a new baby is hard enough without starting a new job on top of it — but luckily for Kole Harvey, RTB House’s flexible work model made it easy to balance both. The company’s straightforward onboarding process is a combination of internal support and self-managed training, which allowed him to balance his own roles as employee and father. And both he and RTB House understand where his priorities should be — when his wife and child got sick a few weeks into his tenure, they proved it. “My manager basically pushed me offline so I could help around the house,” said Kole.
Raising a new baby is hard enough without starting a new job on top of it — but luckily for Kole Harvey, RTB House’s flexible work model made it easy to balance both. The company’s straightforward onboarding process is a combination of internal support and self-managed training, which allowed him to balance his own roles as employee and father. And both he and RTB House understand where his priorities should be — when his wife and child got sick a few weeks into his tenure, they proved it. “My manager basically pushed me offline so I could help around the house,” said Kole.
My daughter just started saying her first words, and being home to see that for any parent is priceless and irreplaceable.
Stephanie Turner
Director of Technical Account Management, US
IN-HOUSE POWER
Open-minded leadership supporting internal development
“Nearly all of our internal tools are developed and maintained in-house,” said Director of Technical Account Management, Stephanie Turner. “This enables us to personalize our solution to fit any industry and business goal.” RTB House’s tools support their uniquely deep learning-powered demand side platform. It takes a strong culture of collaboration and open-mindedness to constantly improve on those tools — and Stephanie cites the company’s strong female leadership as a contribution to that culture. “They’re outspoken and fearless while still being compassionate and uplifting,” she said.
“Nearly all of our internal tools are developed and maintained in-house,” said Director of Technical Account Management, Stephanie Turner. “This enables us to personalize our solution to fit any industry and business goal.” RTB House’s tools support their uniquely deep learning-powered demand side platform. It takes a strong culture of collaboration and open-mindedness to constantly improve on those tools — and Stephanie cites the company’s strong female leadership as a contribution to that culture. “They’re outspoken and fearless while still being compassionate and uplifting,” she said.
Leadership has empowered me to implement my vision for the technical team and has given me the resources to see those changes through to fruition.
Justin Miceli
Senior Account Manager
INVESTMENT IN PEOPLE
A culture of support, growth and fulfillment
Senior Account Manager Justin Miceli has been on track for career advancement since he started the job. Through attending regular meetings where he outlines goals with his manager, taking advantage of internal and external trainings through his learning budget and joining the company’s culture committee to impact RTB House’s whole team, Justin has had no shortage of opportunity to set himself up for future leadership. He’s happy to contribute to a company invested in employee happiness, in stark contrast to the negativity-filled cultures of past employment.
Senior Account Manager Justin Miceli has been on track for career advancement since he started the job. Through attending regular meetings where he outlines goals with his manager, taking advantage of internal and external trainings through his learning budget and joining the company’s culture committee to impact RTB House’s whole team, Justin has had no shortage of opportunity to set himself up for future leadership. He’s happy to contribute to a company invested in employee happiness, in stark contrast to the negativity-filled cultures of past employment.
Having been vocal about a path to leadership within the team, I've been given multiple opportunities to learn and flex my skills in that realm.

What are RTB House Perks + Benefits

RTB House Benefits Overview

RTB House's benefits and perks are geared towards fostering a culture of happiness, productivity, and long-term employee loyalty. Benefits include a top tier medical plan with company paid premiums, matching 401(k) and a home office stipend. With the flexibility to work from nearly whatever location you choose along with our many celebrations and social activities, the RTB House culture is uniquely strong.

Culture
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Diversity employee resource groups
Culture Committee
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K) matching
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

At RTB House the employee experience is as important as business growth. With that in mind, the benefits package includes comprehensive healthcare coverage, with the medical insurance premium fully covered by the company. RTB House also provides a 401(k) program with employer matching contributions, setting employees up for a secure financial future. In terms of work-life balance, employees enjoy ample paid time off, the ability to choose their place of work and robust professional development opportunities including tuition reimbursement and training programs. New parents appreciate the generous parental leave policy in addition to the new baby stipend. The supportive company culture and a variety of employee perks, such as wellness initiatives and social events, create a positive and inclusive work environment. Additionally, the commitment to diversity and inclusion is reflected in company policies, making this workplace truly exceptional.

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