Technical Account Manager

| Greater NYC Area | Hybrid
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Technical Account Manager

The Role

We’re looking for a Technical Account Manager to join our quickly growing Poplar team (programmatic mail platform). This talented individual will work with the team interfacing directly with clients to provide integration and technical support, focus on creative translation and creative strategy and work on longer term product-related projects to improve the platform. Areas you will cover include product/development work, client communication, marketing strategy and workflows, partner integrations, and data analysis projects.

Responsibilities:

  • Manage and prioritize the efficient resolution of technical issues raised by clients and internal teams.
  • Develop out-of-the-box technical recommendations to make use of Poplar’s unique personalization capabilities utilizing available data.
  • Provide creative translation services to clients (HTML/CSS), as well as strategic creative design ideas.
  • Onboard new clients with demos of the platform and answer any setup or technical questions.
  • Support clients in segment creation, multivariate testing, and lift analysis.
  • Track platform performance (quantitative & qualitative), including technical issues, and provide roadmap recommendations for testing and optimizing the platform towards client needs.
  • Help clients integrate their marketing platform to pass segments into our platform, usually via a UI or Webhook.

No day at Share Local Media will be the same but a typical day could include the following activities:

  • Working on an integration with a 3rd party CRM platform.
  • Converting a client’s creative from PDF to a dynamic HTML version.
  • Responding to client questions on platform functionality or best practices.
  • Running a platform demo via Google hangout for a client.
  • Walking a partner through the technical integration with our platform.
  • Analyzing client campaign performance and writing up report and strategy changes for clients.

Qualifications

  • 1-3 years related experience
  • Basic knowledge of HTML/CSS, REST APIs & JSON.
  • Basic knowledge of Adobe Illustrator, InDesign and Photoshop.
  • Passion for marketing, design, customer acquisition, and brand.
  • Strong sense of urgency and great time management skills.
  • Strong analytical, organizational, and communication skills (oral and written).
  • The ability to work independently and manage relationships.

Bonus Technical Skills

  • SQL
  • Javascript
  • Experience setting up segments in common BI tools (e.g. Looker, Tableau)
  • Experience with email or push retargeting automations via Hubspot, Zapier, Iterable and/or other marketing automation platforms

What we offer

  • Full-time role based in our NYC office
  • Growth opportunities
  • Flexible vacation policy
  • Robust benefits package
  • A fun culture including: team events, happy hours, and trips
  • The opportunity to work with a group of passionate, humble, and kind team members

About us

Share Local Media, or SLM, is a rapidly growing startup reimagining the world of offline marketing for tech and e-commerce companies. We started as e-commerce marketers ourselves, and launched SLM with a goal of turning direct mail into a high performing, scalable channel for a digitally native client set. To do so, we’ve taken an inputs based-approach to the space, and re-engineered the channel from the ground up to make it easier to test, faster to execute, more measurable, and ultimately, more effective for e-commerce and tech clients of all types.

So what does SLM actually do? We’re a full-service direct mail agency, media program operator, and technology platform, serving some of your favorite e-commerce and tech brands (think Casper, Lyft, Grubhub, etc.). We live and breathe direct response marketing, and strive to delight clients with high performing campaigns built around fast, data-driven client service, and premium, unique branding.

What are we like at SLM? We’re passionate, humble, and kind. We value data-driven thinking, speed, persistence, creativity, and teamwork. We love helping clients grow and scale through a tactile medium that has long term brand value. And finally, we get excited about transforming an old-school channel into something new through data, product, technology, and a service-driven mentality.

Share our excitement? Great - we’d love to hear from you!

If you’re looking to be part of something new that is transforming an industry, this is the role for you. You will be empowered to think like an entrepreneur by coming up with new ideas, testing them, implementing them, and then scaling them quickly.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • TrelloManagement
    • ClubhouseManagement
    • WebflowCMS
    • CopperCRM
    • MailChimpEmail
    • SendGridEmail

Location

Our office is located in FiDi near most major subway lines, ferries, the WTC PATH Train, and several happy hour locations that the team tries to rotate through.

An Insider's view of Share Local Media

What are some social events your company does?

There is always something fun on the calendar to look forward to! Apart from our bi-weekly happy hours, we’ve gone bowling, wine tasting, to hot-pot, and to karaoke (on many occasions). We also love to celebrate big milestones whenever we can. The team is small and we’re all friends so it’s fun to hang outside of the office and try something new!

Faarah

Marketing Manager

How does the company support your career growth?

SLM fosters career growth by providing employees with autonomy and ownership – while offering support as needed. At SLM, I’ve had the chance to own key relationships, solve pressing problems, and manage a growing team. Along the way, I’ve had guidance and back-up, enabling me to progress faster and be more confident in my abilities.

Tori

Director

How do your team's ideas influence the company's direction?

SLM started in 2016 with one product; in 2020, we offer four product lines, with more on the way. Our success has been powered by a team-driven philosophy of client-focused improvement. All team members must think critically and creatively. How can we better serve client needs, increase speed, reduce friction, and generate better outcomes?

Teju

CEO

What are Share Local Media Perks + Benefits

Share Local Media Benefits Overview

All employees are provided access to a robust benefits program including: health, dental, vision, FSA and 401k.

We offer flexible vacation and family leave policies.

Culture
Volunteer in local community
Partners with nonprofits
We have added a QR Code to all shared mail envelopes to make it easier for people to donate to Village Enterprise, a non-profit dedicated to ending extreme poverty in rural Africa.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Hybrid work model
In-person all-hands meetings
Summer hours
Flexible work schedule
SLM provides employees with a flexible work schedule - we trust our employees to get their work done.
Remote work program
In light of the COVID-19 pandemic, most of the team is working remotely, but we have an office in FiDi that is open and usable for all employees.
Diversity
Highly diverse management team
Mandated unconscious bias training
Mean gender pay gap below 10%
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
SLM covers 100% of the healthcare premiums for employees plus dependents for any medical, dental, and vision plans offered.
Vision insurance
SLM covers 100% of the healthcare premiums for any medical, dental, and vision plans offered, to all employees as well as their dependents.
Health insurance
SLM covers 100% of the healthcare premiums for any medical, dental, and vision plans offered, to all employees as well as their dependents.
Life insurance
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K)
Performance bonus
Pay transparency
Child Care & Parental Leave Benefits
Generous parental leave
Share Local Media offers 3 months fully paid parental leave after an employee has been with the company for 1 year.
Family medical leave
Share Local Media is happy to offer 8 weeks of paid leave to new parents as part of the FMLA package.
Return-to-work program post parental leave
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Office Perks
Commuter benefits
SLM offers pre-tax commuter benefits for all employees.
Company-sponsored outings
Free snacks and drinks
SLM has snacks, coffee, tea, and seltzer in our physical office. We also provide lots of fun treats on employee birthdays.
Some meals provided
Company-sponsored happy hours
Happy hours are hosted every other week. (Currently virtually)
Pet friendly
We open the office to pets two days per week.
Home-office stipend for remote employees
Mother's room
Professional Development Benefits
Job training & conferences
SLM offers employees professional development opportunities like onsite and remote training courses.
Tuition reimbursement
SLM has established a reimbursement program for approved tuition expenses.
Lunch and learns
Promote from within
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Personal development training

Additional Perks + Benefits

We do quarterly team social events, and bi-annual company social events.

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