HUMAN was founded in 2012 in a Brooklyn sci-fi bookstore by Tamer Hassan, Michael Tiffany, Dan Kaminsky, and Ash Kalb. Our humble beginnings led to the creation of the Human Defense Platform, the backbone of all our products that safeguards enterprises from sophisticated bots, fraud, and account abuse. Today we verify the humanity of more than 20 trillion interactions per week for some of the largest companies and internet platforms. 

Our hacker roots still permeate everything we do. You will be a part of the HUMAN front line in our commitment to protecting companies (and in turn, their customers) from both revenue and reputation risk caused by digital attacks. However, HUMAN is not the center of this story. Humans like yourself are. We firmly believe in putting people first. This approach spans our extensive total rewards package, inclusive of competitive compensation, benefits, stipends - as well as our day-to-day culture - to ensure every human is empowered to do the best work of their life. We want to hear about the marathon you’re training for. We want to see pictures of your pets. We want to know your favorite robot (we have many). 

Even if you’re not a conventional “hacker” we can assure you that you are a hacker in your own right. We want to work with people like you who break down problems to build up better solutions. That’s what makes us HUMAN. 

You’ll be joining us at an exciting moment in the HUMAN story: we joined forces with PerimeterX in a market-changing merger, as well as recently acquired clean.io to enhance the Human Defense Platform. Together under the HUMAN brand, we will disrupt the economics of cybercrime. We hope you can join us in that mission. 

HUMAN is looking for a Technical Account Manager to join a dynamic team driving the future success of our partners . You will work strategically to maximize our client's protection in real time, while focusing on the value our customers see from you and manage the complete customer lifecycle. Our technology is critical to our clients; as a core member of this team, your job is to ensure flawless customer service, with empathetic engagement, technical savviness, and deep product knowledge. Your exceptional organizational skills allow you to keep many balls in the air at the same time. You will be responsible for managing the day to day relationships with your accounts, being the voice of the customer in our organization, and the voice of HUMAN to the customer. The relationship you build with your managed clients have a direct impact on our product - both in the short and long term to ensure the needs of the client are heard and met.

What you'll do:

• Expand and develop client relationships to build and maintain deep-level partnerships
• Provide exceptional customer support and service to partners both within and outside HUMAN
• Work closely with all teams and organizations within HUMAN including Sales, Tech Support, Engineering, Product team members, ensuring excellence in implementation of all processes and workflows that touch clients
• Learn Customer’s use cases and proactively collect feedback on product and service design
• Work with Product, Detection and Technical Operations teams to investigate, evaluate, and improve processes to better service our partners
• Understand our client’s strategies and help drive success for both our partners and the company
• Speak the language of our partners, continuously learning about what client personas are and constantly understand the changing success metrics our clients have
• Bring part of the Media Security team you will work closely with partners in the Ad Tech and Media space (like SSP/DSPs/Publishers/Platforms)
• You will learn and understand the technical breakdown of supply paths for advertising campaigns

Who you are:

• Have worked in client-facing roles with a focus on servicing partners
• Open mind to learn and grow yourself both personally and professionally
• Technical savviness preferred but not necessarily required if willingness to learn and grow
• Accountable and self-motivated - you are eager to learn everyday, own timelines and ensure deliverables are met
• Technically minded, interested in how things work
• Command strong organizational and communication skills
• Work with Sales and Product leads to develop core data and storyline for Business Review and client presentations
• Have experience or interest in the Ad Tech industry

HUMAN prides itself on being an equal opportunity workplace. We firmly believe in putting people first regardless of who you are, where you come from, how you identify, or who your favorite robot is (we have many). We are on a mission to protect the integrity of the internet for everyone, so we welcome all individuals to come to share their unique experiences and perspectives as we fight against cybercrime together!

With Humans located in all parts of the world, we’ve fully embraced our diversity of thought and are always looking for innovative ways to connect with one another - even in virtual reality! Although New York City is our HQ, with teams in London, Virginia, and Victoria, we trust our Humans in choosing where they work and how they work. The benefits package we provide reflects our remote-first culture and our commitment to our Humans’ personal career development, which includes annual stipends for home office setup, wellbeing, and learning & development. We also offer flexible time off, no-meeting Fridays, HUMAN days, sabbatical programs, and so much more.

We’re constantly trying to anticipate the needs of our Humans to ensure each one of us is equally prepared to do some of the best work of our life. Taking care of one another is part of the HUMAN experience and how we build true HUMAN connections.

If you are an individual with a disability or special need that requires accommodation, please contact us directly.