Technical Account Manager

| Greater NYC Area
Are you a technical account manager seeking an exciting opportunity at a Forbes Cloud 100 company? If so, you might be perfect for Turbonomic!
As one of our Technical Account Managers (TAM), you will be responsible for building and maintaining post-sales relationships with Turbonomic’s largest and most complex customers. You will serve as a TAM to ensure successful implementations and to ensure that the customers serve as a positive reference and continue their operationalization of Turbonomic technology, documenting Turbonomic value and ROI realization.
Additionally, you will become the customer’s single point of contact into all things, Turbonomic. As such, your technical abilities are critical in identifying solutions, troubleshooting issues, and answering technical questions as they arise. Come support the only Hybrid Cloud Management platform and help make customers successful.

What you'll be doing:

  • Provide project leadership for the customer’s major Turbonomic initiatives. This would include project management functions and solutions architecting functions
  • Assist the customer in defining, capturing, documenting and sharing the actual financial value provided by Turbonomic and establish the ROI
  • Design and develop innovative solutions to customer requirements , with assistance from our internal engineering group and product management
  • Maintain current functional and technical knowledge of the Turbonomic, virtualization, converged infrastructure and storage networks
  • Gather and maintain current information on the customer’s virtualization infrastructure
  • Provide clear and constructive product feedback to Turbonomic Product Management teams based on customer requirements
  • Help to document best practices in developing and deploying Turbonomic solutions
  • Function as a front-line technical resource for “best practice” and informal customer questions and act as liaison between customers and both the Engineering and Product Management offices

What you'll bring:

  • 5 years experience minimum in customer-facing positions as a technical account manager, client manager, professional services consultant or sales engineer
  • Bachelor's Degree in Math, CS, Economics, Engineering or related field or equivalent experience
  • Understanding of hardware and software architecture, and infrastructure design and development
  • Strong technical background, with previous experience in Linux system administration and Virtualization management 
  • Strong analytical skills regarding technical and project management issues
  • Strong professional documentation skills and willingness to create professional documented deliverables for customers
  • Strong understanding of strategic sales process
  • Strong organizational skills with an ability to manage competing client demands
  • Excellent communications and interpersonal skills
  • Ability to travel approx. 25% percent of the time
  • Software Development experience a plus
  • Candidates that live and work in the greater tri-state area will be considered

Benefits & Perks:Health, dental and vision coverage – health is a #1 priority here… also, eat your fruit!Career advancement – jump in, make an impact and shape your careerUnlimited Paid Time Off – visit mom, see a doctor or travel the world… must take picturesPre-tax benefits: Medical, Dependent Care, Commuter, 401kAccess to executives – no doors are closed, go bug them and make friendsBeer Fridays, unlimited snacks, cold brew coffee – physiological needs, check.Game rooms – play a round of billiards, ping pong or game on some Xbox Turbonomic delivers enterprise organizations with automation software that enables on-premises and public cloud to self-manage in real-time, thereby assuring performance while lowering cost and maintaining compliance with business policies. The Turbonomic platform matches workload demand to infrastructure supply, helping customers maintain a continuous state of application health. Serving customers since 2010, Boston-based Turbonomic is one of the fastest growing technology companies, trusted by thousands of enterprise organizations to activate their hybrid cloud journey. Turbonomic was name a 2017 Tech Innovator by CRN and Forbes Cloud 100 company, positioning us as the leaders of hybrid cloud transformation. Come be part of the transformation.

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We have an office right across from Grand Central Station and another larger office right outside the city in White Plains NY.
One Grand Central Place, 60 East 42nd Street, New York, NY 10165

What are Turbonomic Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Commuter Benefits
Game Room
Stocked Kitchen

Additional Perks + Benefits

Beer Fridays. Competitive Healthcare Coverage. Unlimited Paid Time Off. Flexible Work: Work from Home when needed. Unlimited snacks, coffee and drinks. Discounted Gym Memberships. Games: Billiards, Ping Pong, and Corn Hole.

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