Technical Account Manager

| Greater NYC Area
Are you a technical account manager seeking an exciting opportunity at a Forbes Cloud 100 company? If so, you might be perfect for Turbonomic!
As one of our Technical Account Managers (TAM), you will be responsible for building and maintaining post-sales relationships with Turbonomic’s largest and most complex customers. You will serve as a TAM to ensure successful implementations and to ensure that the customers serve as a positive reference and continue their operationalization of Turbonomic technology, documenting Turbonomic value and ROI realization.
Additionally, you will become the customer’s single point of contact into all things, Turbonomic. As such, your technical abilities are critical in identifying solutions, troubleshooting issues, and answering technical questions as they arise. Come support the only Hybrid Cloud Management platform and help make customers successful.

What you'll be doing:

  • Provide project leadership for the customer’s major Turbonomic initiatives. This would include project management functions and solutions architecting functions
  • Assist the customer in defining, capturing, documenting and sharing the actual financial value provided by Turbonomic and establish the ROI
  • Design and develop innovative solutions to customer requirements , with assistance from our internal engineering group and product management
  • Maintain current functional and technical knowledge of the Turbonomic, virtualization, converged infrastructure and storage networks
  • Gather and maintain current information on the customer’s virtualization infrastructure
  • Provide clear and constructive product feedback to Turbonomic Product Management teams based on customer requirements
  • Help to document best practices in developing and deploying Turbonomic solutions
  • Function as a front-line technical resource for “best practice” and informal customer questions and act as liaison between customers and both the Engineering and Product Management offices

What you'll bring:

  • 5 years experience minimum in customer-facing positions as a technical account manager, client manager, professional services consultant or sales engineer
  • Bachelor's Degree in Math, CS, Economics, Engineering or related field or equivalent experience
  • Understanding of hardware and software architecture, and infrastructure design and development
  • Strong technical background, with previous experience in Linux system administration and Virtualization management 
  • Strong analytical skills regarding technical and project management issues
  • Strong professional documentation skills and willingness to create professional documented deliverables for customers
  • Strong understanding of strategic sales process
  • Strong organizational skills with an ability to manage competing client demands
  • Excellent communications and interpersonal skills
  • Ability to travel approx. 25% percent of the time
  • Software Development experience a plus
  • Candidates that live and work in the greater tri-state area will be considered

Benefits & Perks:Health, dental and vision coverage – health is a #1 priority here… also, eat your fruit!Career advancement – jump in, make an impact and shape your careerUnlimited Paid Time Off – visit mom, see a doctor or travel the world… must take picturesPre-tax benefits: Medical, Dependent Care, Commuter, 401kAccess to executives – no doors are closed, go bug them and make friendsBeer Fridays, unlimited snacks, cold brew coffee – physiological needs, check.Game rooms – play a round of billiards, ping pong or game on some Xbox Turbonomic delivers enterprise organizations with automation software that enables on-premises and public cloud to self-manage in real-time, thereby assuring performance while lowering cost and maintaining compliance with business policies. The Turbonomic platform matches workload demand to infrastructure supply, helping customers maintain a continuous state of application health. Serving customers since 2010, Boston-based Turbonomic is one of the fastest growing technology companies, trusted by thousands of enterprise organizations to activate their hybrid cloud journey. Turbonomic was name a 2017 Tech Innovator by CRN and Forbes Cloud 100 company, positioning us as the leaders of hybrid cloud transformation. Come be part of the transformation.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • PythonLanguages
    • MicroservicesLanguages
    • html5Languages
    • angularjsLanguages
    • dockerLanguages
    • distributed-systemsLanguages
    • AzureLanguages
    • AWSLanguages
    • VMwareLanguages
    • KubernetesLanguages
    • MesosphereLanguages
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • BasecampManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • TrelloManagement
    • leankitManagement
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • marketoEmail
    • MarketoLead Gen
    • terminusLead Gen

Location

We have an office right across from Grand Central Station and another larger office right outside the city in White Plains NY.

An Insider's view of Turbonomic

How does your team reward individual success?

We're big believers in reward. We offer impressive sales incentives for high performance, leadership awards for those going above and beyond, we have individual recognition from our Board each quarter where the chosen employee get's quite a nice gift during our board meeting, and plenty of high growth career opportunities for those innovating.

Kara

Chief People Person

What projects are you most excited about?

You get to really drive the life cycle of new features from high level concept to delivery and support. These aren’t small features either… you’re managing some of the most impactful features that will bring a tremendous amount of value to enterprise customers across the globe. It’s not common to be able to walk away with that level of impact.

Mor

CTO, Cloud

How has your career grown since starting at the company?

My career has grown quite a bit since joining. I joined Turbonomic as a Marketing Associate and was quickly promoted to Marketing Manager within my first 8 months due to the projects I took initiative on. I was then offered a new role as Brand Marketing Manager a year later because the company had a need for it and it's been a ride since then!

Justin

Marketing Manager - Corporate Brand

What is your vision for the company?

The challenges in hybrid cloud management cannot be solved at human scale. It must be done through software. To solve the hybrid cloud management challenges, we must start with a platform comprising of three core tenets: Abstraction, Analysis, and Automation. We're on a mission to transform how IT operates to enable a hybrid cloud world.

Shmuel

President and Founder

What’s the vibe like in the office?

The office is very relaxed, but with constant collaboration happening all around. There is xbox, table tennis, puzzle stations and a lot of break out areas for quiet work. Everyone is extremely friendly and always willing to help out with any project you're working on, this includes our founders/execs. Overall, it's supportive and challenging.

Navaz

VP of Engineering

What are Turbonomic Perks + Benefits

Turbonomic Benefits Overview

Working here gains you both the usual perks, but with the added bonus of some unique benefits that you won't find in most companies. We have bean bags, xbox, puzzle rooms, free coffee and healthy snacks and a few other usual suspects. Outside of that we offer bi-weekly yoga, ergonomics classes, Bike Share programs, discounted commuter options, and gym discounts. Our health plan is competitive along with our dental and vision plans. One of the best benefits of working here is the access you get to our leadership team - where they're always willing to help you learn new concepts or dig deeper on a project to get it to the finish line. We have a whole lot more, but you'll have to come check us out!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Turbonomic's Flexible Spending Account (FSA) helps employees cover out-of-pocket medical expenses with pre-tax contributions of up to $2,650 annually.
Dental Benefits
Our dental plan covers 85% of the cost of preventative care, including x-rays.
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Turbonomic hosts bi-weekly company-wide lunches with some of the best local food.
Happy Hours
Turbonomic hosts Beer Friday every week.
Recreational Clubs
Turbonomic employees organize and compete in many local recreational clubs including; Volleyball, Softball, Bowling, and Trivia Nights.
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Beer Fridays. Competitive Healthcare Coverage. Unlimited Paid Time Off. Flexible Work: Work from Home when needed. Unlimited snacks, coffee and drinks. Discounted Gym Memberships. Games: Billiards, Ping Pong, and Corn Hole.

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