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Technical Account Manager

| Greater NYC Area

As a Technical Account Manager for JW Player, you will act as a liaison for some of our largest customers. You will own our technical agenda while supporting the efforts of the Sales, Support and Engineering teams to ensure that our Enterprise customers experience a successful launch with JW Player Products.

The ideal candidate is patient, process-oriented, and comfortable with both technical and business concepts. Outstanding verbal and written communication skills are required, as is a willingness to go above and beyond both for JW Player as well as our customers.

In this role, you will:

  • Collaborate with Account Managers & Account Executives to build and maintain trusted client relationships (i.e. Navigate and understand client organization and individual stakeholder needs)
  • Work with customers to define success criteria, help them migrate content, configure and launch JW Player, triage potential issues or bugs during implementation and act as an overall technical advisor
  • Ensure that the technical aspects of your customer deployments are provided with the necessary technical documentation and guidance as needed
  • Perform implementation reviews with customers and evangelize new product features that they can leverage to achieve specific business goals
  • Work with Sales to develop and execute account plans and to identify and qualify potential opportunities along the deployment
  • Review project scope of incoming deals with Enterprise Sales & Sales Engineering teams
  • Work with internal teams to track project progress toward key milestones, releases and report on status, risks, and issues to management
  • Improve product offering by providing customer feedback on features to Product Management & Engineering


  • BA/BS degree or equivalent with 4+ years relevant work experience
  • Strong analytical and problem solving skills
  • Background in a client facing role ensuring adoption of SaaS products
  • Familiarity with common web technologies, such as HTTP, JavaScript, CSS, HTML, HTML5, XML and REST architecture
  • Demonstrable knowledge around common devices/platforms for consuming online video such as desktop, mobile web, iOS, Android, Chromecast, Apple TV
  • Strong project management skills
  • Ability to articulate technical solutions and how they can solve customer problems to all audiences, including non-technical

Bonus Points:

  • Demonstrates knowledge of common online advertising systems and products – e.g. Google IMA, DoubleClick, Freewheel, LiveRail, VAST/VPAID
  • Knowledge of current Online Video technologies – incl. Flash, HTML5 Native Playback, Transcoding for Streaming

About JW Player

JW Player pioneered video on the web over a decade ago and continues to innovate as the world’s largest network-independent platform for video delivery and intelligence. Media companies including Fox, VICE, Business Insider, and Univision, in addition to hundreds of thousands of creators of all types and sizes, rely on JW Player to deliver and monetize their content across all devices. JW Player’s massive global footprint of over 2 billion unique devices creates a powerful data graph of unique consumer insights and generates billions of incremental video views. The company is headquartered in New York, with offices in London and Eindhoven, and was named to Deloitte’s Technology Fast 500™ in 2017. For more information, visit http://www.jwplayer.com.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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JW Player is located off the 33rd St. 6 stop in the heart of it all in midtown Manhattan.

What are JW Player Perks + Benefits

JW Player Benefits Overview

JW Player boasts a number of perks -- from our flexible work schedules and casual dress code to the Employee Professional Development program and generous Employee Referral Program, we strive to make sure all of our team members feel supported and appreciated.

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
For many of our roles, hitting goals and surpassing expectations net rewards!
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
JW Player makes every effort to create a diverse and inclusive environment for our team members, including company sponsored events like our annual Inspire: Women in Tech & monthly Fireside Chats!

Additional Perks + Benefits

Flexibility is the name of the game for us. We have leadership that understands the myriad needs of a diverse workforce and what it takes to maintain a happy, healthy, inclusive culture.

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