About the team ?

Our highly dedicated Services team has both the art and the science for delivering customer satisfaction.

People in the team share a passion for helping our clients to surpass their digital business goals. They grow in a demanding environment, combine technical and consultative skills and are ready to tackle the most complex challenges to empower our customers get the best of our platforms.

Your mission  ?

As a Technical Account Manager, your role is to make a point helping customers unlock the full potential of the Smart platform. You will focus on technical project management and high-level consulting to our clients working closely with the Key Account Management team.

What you'll do ✍️

• Take part in prospect meetings conducting in depth product demonstrations, assess the prospect (needs, technical set-up, best solution to propose)
• Liaise with the Product team to analyse feasibility of developments required.
• Estimate, plan and schedule the implementation and configuration of the Smart solution with the clients.
• Drive technical choices and trainings based on a deep understanding of the clients’ needs and organization.
• Become a product and domain expert and support clients in their technological choices.
• Be a recognized speaker for Smart's technical offering beyond any specific client's events

About you ?

• Bachelor / Master Degree in Computer Science or similar technical field of study
• First experience in web development (HTML, JS, SQL) or technical solutions consulting
• Problem-solver and multitasker who stay cool under pressure
• Excellent interpersonal skills (listening, writing, discussing)
• Entrepreneurial spirit and expertise to identify opportunities of improvement
• Experience in the digital industry

Why you should apply... 

• ? We are one! At Smart, we care for our people. We are certified Great Place To Work and are constantly improving our working environment. Meet the team : https://youtu.be/BxvmLDyXct0 

• ? Grow with us! You will work in a challenging and fast-paced profitable context with varied projects and get awesome opportunities to develop your skills and grow internally.

• ? Leave your mark! Smart is a human-size company. Our employees thrive under autonomy and can easily have a strong impact on our business, customers and organization.

• ✈️ Live global! You will work across countries & cultures through career path or Backpackers Program, our interoffice exchange program to boost employees’ collaboration.

• ? We are transparent! We speak with fact and data and have a true culture of feedback. We believe in an open world and show a strong sense of integrity both internally & externally.