Technical Account Manager

Sorry, this job was removed at 12:43 p.m. (EST) on Friday, May 31, 2019
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Help shape the future of how people experience the digital world. You'll be at the forefront of an exciting shift in how digital identity authentication allows companies and consumers to transact with trust in the digital world.

We’re actively looking to add exceptional people to our team who align with how we envision ourselves culturally and professionally. As a lens to how outsiders see Payfone, you will represent a team of people who love what they do and who they work with.

Position Summary
The Technical Account Manager (TAM) is a senior consulting role. The TAM is responsible for driving customer success and partners closely with internal and client teams to optimize and successfully deliver client implementation and ongoing maintenance of Payfone products and services. 

The TAM will drive the customer to increasing levels of value realization. The successful candidate should expect to hold quarterly business reviews with the customer and the customer’s executives. During those meetings, the TAM will present the status of the Payfone project as it relates to the client’s business.

The TAM consultatively develops clear solutions to use cases with our proprietary software products. This role supports the internal and external processes that lead to onboarding, satisfaction, growth, & retention with a focus on connecting customer needs to our capabilities. The candidate has a strong command of data analytics, business analysis, solution design, application architecture, project management, & consultative solution selling.

Please note that the Payfone offices are based in New York City but the technical account manager will be expected make visits to client sites in Connecticut several days per week.

Responsibilities
As a member of the Customer Success organization, the Technical Account Manager will:

  • Conduct quarterly business reviews, presenting the status of the project and the value achieved to key stakeholders at both Payfone and the client

  • Identify business requirements, define use cases, and understand data sources that support KYC, Fraud, Compliance, SME lending, and other client problems

  • Match compelling customer pain points with product capabilities

  • Articulate product capabilities, leveraging knowledge of statistical research methods & software systems

  • Partner with internal project team(s) to define current and projected work flows that translate business requirements to specifications to be supported using software product(s)

  • Train clients in the use of our tools, establish reputation as trusted partner

  • Effectively manage projects with varying levels of breadth and depth in support of customer onboarding and ongoing maintenance of the Payfone integration including data vendor partnerships, compliance/regulatory administration, internal project documentation, documenting technical specifications for engineers

  • Use consultative selling to support customer onboarding & account expansion

  • Execute cost benefit analysis and financial modeling

  • Onsite as needed under direction of the client 40-80% of the time

Education & Experience
Must have:

  • BA/BS (or MA/MS) in relevant field

  • 3-5 years’ experience in customer facing roles with technical expertise

  • Strong ability to influence through consultation, especially at varying levels of leadership in global matrix organizations

  • Strong command of application and API architecture and design

  • Polished interpersonal style, strong communication skills, and solid emotional intelligence

  • Strong knowledge of Excel and PowerPoint

  • Strong alignment with core organizational values

  • Passionate about data driven business transformation

Nice to have:

  • Solid project management expertise

  • Business transformation leadership experience

  • Degree from top tier university

  • Big 4 Consulting Experience

  • A background in either fraud, risk, or telecommunications is helpful

What You’ll Gain:

  • Put your own mark on the customer implementation and hand-holding process

  • Stretch yourself to help define and support something entirely new that will impact billions

  • Accelerate team progress with organization, process, and action

  • Gain exposure to a company that has more institutional knowledge in emerging trust and identity management than perhaps anyone in the market

  • Be with a team solving problems and learning

  • Small enough where you matter, big enough to have the support to deliver what you promise

  • Generous benefits & competitive compensation

Compensation
A compensation package composed of a base salary and equity component will be structured to attract a uniquely qualified candidate. Excellent health benefits are included.

About Payfone
Payfone is the leading digital identity authentication network for the connected world. Our real-time, passive identity authentication solutions enable consumers and the world’s largest banks, insurers, brokerages and technology companies to thwart digital identity theft and transact with trust. Learn more at http://www.payfone.com and https://www.linkedin.com/company/payfone.

This position description should not be considered the final description of the position. It should be assumed that we would, to some extent, structure responsibilities in accordance with the successful candidate’s capabilities and changing business conditions.

Payfone is an equal opportunity employer committed to providing equal employment opportunity for all people regardless of race, color, religion, gender or sexual orientation, age, marital status, national origin, citizenship status, disability, veteran status or other personal characteristics.

No employment sponsorship will be provided.

Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Technology we use

  • Engineering
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • AsteriskLanguages
    • LuigiLanguages
    • ReactLibraries
    • SpringFrameworks
    • AsteriskFrameworks
    • MySQLDatabases
    • Dynamo DBDatabases
    • SalesforceCRM

Location

Our teams are currently working remotely at the moment for both our Denver and New York locations.

An Insider's view of Prove

What are some social events your company does?

Being on the operational side of an organization that puts employees first is amazing. We have a very collaborative culture which allows for team off-sites, cross functional and team building events globally. My mission is to make our Provers lives easier and more fun, that is what "the Prove Culture" means to me.

Luis

Operations Manager

What's the biggest problem your team is solving?

One larger problem my team and I have been working on is closing the gap in communications with Legal and Revenue. We’re doing this by launching a new contract repository that can integrate with Salesforce and track contracts in negotiation. I anticipate that this will make it easier to stay on the same page, viewing updates in one succinct spot.

Wendy

Paralegal

What are some things you learned at the company?

I've learned how to ask for help, take risks, and lead with confidence. Prove's culture has given me the space to be creative and able to chart my own path.

Ken

Product Marketing Manager

How do you empower your team to be more creative?

I conduct weekly one-on-ones with everyone on my team. I always ask about how we can be more effective as a team/organization. I want them to feel that they have a voice and input in how we can be efficient.

Michele

Vice President of Sales

What’s the vibe like in the office?

While I primarily work remotely, I always feel welcomed and a part of the team as soon as I step into the office. The space is sunny and bright, the atmosphere is relaxed, and colleagues are collaborative. I know if I've made the trip, I'm in for a productive (and fun!) day. The well-stocked kitchen and occasional catered lunch don't hurt either!

Danielle

Customer Success Manager

What are Prove Perks + Benefits

Prove Benefits Overview

Prove is proud to be an organization that keeps people safe and secure not only digitally with our solutions, but also internally with how we support and care for our employees. We offer a wide range of compensation & benefits programs that support Provers and their loved ones.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Open office floor plan
Quarterly engagement surveys
Hybrid work model
In-person revenue kickoff
President's club
Diversity
Highly diverse management team
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Prove employees can contribute up to $2700 annually to their FSA.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Discount through Fetch
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Prove provides employees with a 401(k) matching plan managed by Principal.
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Dependent Care FSA
Generous parental leave
Family medical leave
Fertility benefits
Through insurance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Grubhub credit when in office
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Fitness stipend
Through Gympass or Wellbeing Reimbursement
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Virtual coaching services

More Jobs at Prove

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about ProveFind similar jobs like this