Technical Account Manager at Particle Health

| Greater NYC Area
Sorry, this job was removed at 12:19 p.m. (EST) on Friday, May 29, 2020
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As a Technical Account Manager, you will understand and appreciate that our customers are the heart of our business. The Particle Account team is responsible for managing all of our strategic relationships, helping customers use our platform in the most value-add ways, and driving revenue growth. 
In this role, you’ll manage relationships that include points of contact who are CEOs, CTOs, Product Managers and Lead Engineers. You will be responsible for determining our account strategy for key accounts and manage the upsell and renewal opportunities with them. You will work closely with our Head of Product to ensure customer feedback is communicated and that customers are developing against the API properly. You will view yourself as the customer’s internal voice and are responsible for understanding their needs and adoption challenges.
You will work closely with our Head of Business Development and COO to ensure customer onboarding is conducted properly and that customer operations and revenue are streamlined.

Qualifications

  • 3+ years of experience in a client-facing role on a fast-paced, rapidly-growing team
  • Prior Sales Engineer or Technical Account Manager experience preferred
  • Experience with an API-focused platform preferred
  • BA or BS required
  • Located or willing to work in New York City
  • Understanding of the healthcare data landscape
  • Understanding of Particle’s long-term vision and customer needs.
  • High capacity in verbal and written communication and data-driven account management.
  • Motivation and ability to adapt in an environment that can change quickly.
  • Experience with customer success software.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • PythonLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • Google Cloud SpannerDatabases
    • Google AnalyticsAnalytics
    • JIRAManagement
    • MondayManagement
    • HubSpotCRM

Location

Particle's offices are located a block away from Grand Central Terminal in a newly renovated building with a lot of cool amenities.

An Insider's view of Particle Health

What are some social events your company does?

Took a team trip to Costa Rica where we drove down the coast, rented a house & work/played for over a week. We ended up pushing a new version of our API and also lost Mitch, our newest engineer, for a few hours... we found him. He's fine.

Troy

CEO

What are Particle Health Perks + Benefits

Particle Health Benefits Overview

Particle is an early stage startup, but we take the benefits we provide seriously, particularly our healthcare benefits. We offer employees a choice between some great health, vision, and dental plans. We also have a 401(k) matching program, and a monthly commuter stipend.

We also really enjoy outings together as a team, and post COVID-19 we plan to return to these with increased regularity. For example, the entire team went to Costa Rica for a week in January 2020. It was a great bonding experience, and we also pushed a new version of our product. Plenty of team dinners, bar time and other fun stuff too.

Culture
Volunteer in local community
We participate in Tech Gives Back, sponsored by our bank (SVB) and our office building (Company), plus other opportunities that Company typically offers it's tenants!
Eat lunch together
Daily stand up
Open door policy
Team based strategic planning
Pair programming
Diversity
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
We offer an ESOP for ALL new employees.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Last year we took a team trip to Costa Rica. Where do we go next?
Happy Hours
Happy hours are hosted On occasion .
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Professional Development Benefits
Lunch and learns
Company puts on Lunch and Learns frequently!
Mentorship program
Company offers Mentorship Programs!
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