Technical Account Manager

| Greater NYC Area
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At White Ops, we are all about keeping it human.  Ops is the global leader in collective protection against sophisticated bot attacks and fraud. We protect enterprises across the globe – including the largest internet platforms – from sophisticated bot attacks by verifying the humanity of more than five trillion online interactions every week. The most sophisticated bots look and act like humans when they visit websites, fill out forms, take over accounts, scrape information, and commit payment fraud. We stop them. White Ops recently received an investment by Goldman Sachs Merchant Banking Division and ClearSky Security to support the company’s next phase of growth. 

Founded in 2012 in a Brooklyn sci-fi bookstore, our Bot Mitigation Platform protects enterprises from the sophisticated bots that threaten them. It’s an ongoing war that we fight passionately every day. Join our mission to stop bots, disrupt the economics of cyber crime, and keep it human.

At White Ops, we’re all hackers. This doesn’t mean you have to hold a key to the internet (although one of our founders does!), but it does require a different way of approaching problems. We think we’ve assembled some of the best humans in the world to join a mission worth fighting.

Our mighty team of humans has several things in common:

Be a hacker: innovate without regard to convention. Tinker to learn how things really work. Experiment, experiment, experiment, and share what you have learned.

Create Tau: Work hard to make it easy. Be a toolmaker and a bridge-builder. Empower others. Find the levers for disproportionate impact.

Move fast: move fast at step zero. Unblock yourself. Move forward in the face of imperfect information and uncertainty. Accelerate others.

Practice humility: Be self aware. Listen first to understand. When you win, be humble and play the next game. When you don’t, be humble and play the next game. 

Pwn it: deliver the results you said you’d deliver. Demand excellence from yourself. Find the gaps and help fill them.

Be good: when you have the opportunity to tip the balance in the world in favor of good, do it. Use your power responsibly. 

Insight into the Customer Success team and the Technical Account Manager role:

The Customer Success team at White Ops is passionate about the Humans we hire to protect the internet. As partners to all areas of the business, we work to empower every team to do the best work of their lives while making White Ops one of the best places to work.

We’re looking for a Technical Account Manager to join our team to manage the complete customer lifecycle process for our enterprise clients working with our Application Integrity product. The relationship you build with the clients you work with will have a direct impact on our product both in the short and long term to ensure the needs of the client are heard and met.

What you'll do:

  • Operate as the primary technical contact for White Ops most valued enterprise security clients, taking the lead on coordinating development efforts, troubleshooting technical issues and reporting discrepancies as they are surfaced.
  • Be hyper responsive to team and client inquiries that demand immediate attention and  quick turnaround time. 
  • Work with White Ops Product, Detection and Data Operations team to investigate and evaluate potential False Positives and False Negatives.   
  • Understand our client’s strategies, imperatives, and critical metrics surrounding bot mitigation.
  • Become a student of your Book of Business -  understand your clients offerings and  services - be the White Ops advocate for your client to help shape product development needs.
  • Work with business and product leads to develop core data and storyline for Business Reviews.
  • Vigilantly protect the confidentiality and privacy of client data.  

Who you are:

  • 5+ years of experience as a Technical Account Manager, Sales/Solutions Engineer, Product Manager or Technical Project Manager and wants to be a part of creating and evolving new and emerging White Ops Products.
  • Have a strong cyber security background
  • You are Accountable and self-motivated - you are eager to learn everyday, own timelines and ensure deliverables are met.
  • You have Web and application Security Account Management experience and have worked with SIEM, WAFs.
  • References, understands and has worked with JavaScript.
  • Knowledge of SQL, HTML and CSS is a plus.
  • Command strong organizational and communication skills.

Benefits and Perks

  • Unlimited vacation policy
  • Stock options, 401(k), and commuter benefits
  • Competitive salary and commission structure
  • Medical and dental insurance for all full-time employees
  • Fully paid parental leave 
  • Professional development fund
  • Weekly catered lunches and happy hours 
  • Great coaching from senior leaders and challenging development opportunities

Life at White Ops:

Our HQ office is located in the heart of New York City. We are growing the company deliberately with a keen eye towards maintaining a culture that values diversity, lifestyle, and career growth. We are doing meaningful work and we need people to join our mighty team. We are proud of our overwhelmingly positive presence on Glassdoor and Built in NYC. We have offices located in NYC, DC, Victoria, and London. 


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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • AWSLanguages
    • KubernetesLanguages
    • GoLanguages
    • SparkLanguages
    • MapReduceLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases

Location

White Ops is conveniently located close to Penn Station and Herald Square.

An Insider's view of White Ops

What's something quirky about your company?

White Ops has a great deal of humor engrained in our culture! Having fun, generous people to collaborate with is such a force multiplier and makes our office feel less like an org structure and more like friendship. This makes all the difference when solving hard, structural problems like the integrity of the web.

Aaron

Engineer

What does your typical day look like?

I start my day with code reviews then have a standup with my team to go over tasks undertakings. A bit of brainstorming and pair programming with one of the developers which leads to a nice break involving lunch/snacks and/or video gaming/card games with the team and then I'll finish up tasks or carry over the remaining tasks to the following day.

Vane

Backend DevOps Engineer

What are some things you learned at the company?

Exceptional culture and mission can enable us to live meaningfully and accomplish the greatest work of our lives. If I’m spending 1/3 of my waking hours working, I want to solve complex problems and design experiences that make the world a better place with a team that inspires me to be the best version of myself. I discovered part of my ataraxia!

Diana

Manager, UX & Research

How do you empower your team to be more creative?

We always encourage team members to experiment with new technologies and explore their use cases in our products. We know that technology is ever changing and never stays the same. If you are not pushing forward then you are probably going backward. That's why we are creating a culture that encourages creativity and innovation

Mo

Manager, Engineering

What are White Ops Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Team owned deliverables
Open office floor plan
Diversity
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
We offer a weekly "Mind & Meditation" session in the office to help bring some zen to your work week.
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Promote from within
Continuing Education stipend
Online course subscriptions available
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