Technical Program Manager

| Greater NYC Area
Bluecore is a Retail Performance Cloud specializing in artificial intelligence - based workflows. Our unique ability to leverage machine learning to match customer data with real-time product and behavior enables brands to build intelligent, marketing communications and personalized campaigns in seconds vs. days. More than 400 retail brands, including Staples, Perry Ellis, Teleflora, Tommy Hilfiger and Best Buy Canada, increase their performance with less effort leveraging our products. Bluecore has been recognized as one of the Best Places to Work by Glassdoor and is ranked No. 241 on the Inc. 500 List, the most prestigious ranking of the nation’s fastest-growing private companies.
As a Technical Program Manager, you will work closely with our customers, build relationships with them and help achieve their technical goals and overcome technical challenges. You will be leveraging internal engineering, customer success and product teams in the process.
The Technical Program Manager is responsible for defining and executing the Technical Services and Forward Deployed Engineering/R&D day-to-day delivery operations to support our partners through onboarding and business as usual activities.

Responsibilities

  • Understand the needs and goals of future and existing customers, and use that to introduce Bluecore’s products and technical services
  • Coordinate first level of conflict resolution for urgent requests from our key and enterprise partners
  • Take initiative in identifying growth opportunities
  • Collaborate with Client Onboarding, Customer Success, Technical Services and R&D teams to schedule and manage technical projects and workflows
  • Coordinate with other departments for technical/engineering time they may request from time to time, including Product, Engineering and Sales to communicate the progress to both internal and external stakeholders
  • Make sure all deliverables arrive with quality assurance, on time, and fulfill customers’ requirements
  • Track and report customer satisfaction rating of overall delivery (deliverables) and key deliverables
  • Create / plan / implement a continuous improvement process incorporating customer feedback, Customer Success/Product Support/Customers Onboarding feedback into the delivery process
  • Provide detailed weekly and monthly reporting for project success and resource utilization, as well as overall performance of the Technical Services organization
  • Provide ad hoc analysis on reviewing the performance of a project or a customer based on data driven measures

Requirements

  • BS in Computer Science or relevant academic work in another major, coding bootcamp, or significant prior work experience
  • 5+ years in a technical role or equivalent experience, specifically in customer facing technical project management tasks
  • Comprehensive experience with workflow management tools (Jira is used extensively as the primary work allocation tool, as well as performance tracking in Salesforce, Looker and Excel)
  • Fluency in code and an aptitude to develop coding skills is a plus (Javascript, Python, HTML/CSS)
  • PMP Certification is a strong plus
  • A strong ability to organize, prioritize and enable engineers and other cross-functional stakeholders
  • Excellent interpersonal skills with ability to influence, inform, and negotiate
  • Ability to speak to business impact and tackle complex escalations with client executives
  • Proactive and impactful approach to work and task completion
  • Inherent self-sufficiency, flexibility and confidence with a preference for autonomy

Benefits

  • Highly competitive compensation package including salary and equity as well as the opportunity to work for one of the fastest growing marketing technology companies
  • Comprehensive medical, dental, and vision insurance
  • 401(k) plan
  • Monthly fitness stipend for a gym membership or fitness classes
  • Monthly public transportation
  • Generous Parental Leave & flexible vacation policy

At Bluecore we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.
 
Bluecore is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • MemcachedDatabases
    • RedisDatabases
    • SQLiteDatabases
    • Google DatastoreDatabases
    • Google BigQueryDatabases
    • Google Cloud SQLDatabases
    • MixpanelAnalytics
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WrikeManagement
    • WordpressCMS
    • SalesforceCRM
    • IntercomEmail
    • MarketoEmail
    • MarketoLead Gen

Location

Located in NYC’s historic FiDi, our dynamic pre-war office emulates our exciting vibe as an industry leader and progressive destination workplace.
How Bluecore employees start influencing business as soon as they arrive
Watch

An Insider's view of Bluecore

What's something quirky about your company?

We are a close-knit team, but as Bluecore grows it can be difficult to get to know peers that we don't work with directly. To make sure we get to know people we participate in #donutcore via slack. It pairs people together to meet for coffee, exploring the neighborhood, or yes even getting a donut!

Tara

HR Business Partner

How do you collaborate with other teams in the company?

As the main conduit of technical information throughout Bluecore, Forward Deployed Engineers collaborate extensively with different teams. Whether with Customer Success, Product, Engineering, or Sales we use our technical mastery of the Bluecore product to help our teams establish long-lasting partnerships built on honesty and quality.

Andrew

Manager, Forward Deployed Engineers

How has your career grown since starting at the company?

I started at Bluecore as an independent contributor and was given the opportunity to become a Director! I was so happy in my role but, couldn't miss the opportunity to extend my reach into the organization and get back to the foundation I had built my career on. Not many organizations foster this type of growth so quickly!

Dana

Director of Customer Success

What unique initiatives do you have that encourage innovation?

Our people team manages Bluecore University, instructor‑led training courses that range in depth from one hour to half day sessions on subjects like Growth Mindset, leadership frameworks, and project management skills. In our Town Halls and quarterly off-sites leadership educates employees on state of the business and focus on innovation.

Laura

SVP of People

What makes someone successful on your team?

A successful member of my team is someone who is coachable and willing to put their heart into it. We reach out to prospective clients to provide a solution that truly works, and it needs to be pitched with passion. Communication is critical! My best reps are the ones that constantly ask for feedback and look for ways to improve their workflow.

Glen

Manager, Sales Development Representatives

What are Bluecore Perks + Benefits

Bluecore Benefits Overview

At Bluecore we offer a comprehensive array of class leading employee benefits and perks, in line with the strong value we place on people and culture.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Our flexible spending plans assist employees with out of pocket medical and dependent care expenses, while also offering a pre-tax benefit to lower their tax liability each year.
Disability Insurance
Bluecore provides both long-term and short-term benefit plans, fully paid by the company, in supplement to any state plans that may be in place.
Dental Benefits
We offer a national level PPO dental plan with a vast network of providers and which covers all preventative maintenance and two cleanings each year.
Vision Benefits
We offer a national level vision plan, with options to use an allowance each year towards contacts or frames and lenses, with very low employee cost.
Health Insurance Benefits
We are currently offering a national level health plan, offering an extensive network of providers and provide three different coverage lines to best need the individual needs of employees.
Life Insurance
Each employee is provided a $50,000 Life and AD&D policy, with the option to purchase supplemental coverage at steeply discounted rates.
Wellness Programs
We offer programs to expense back the cost of gym and fitness memberships as well as a data driven weight loss program sponsored by our health insurance provider.
Retirement & Stock Options Benefits
401(K)
Bluecore's 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
Company Equity
Employees are offered options at the time of hire and based on performance, giving a sense of ownership in the company.
Performance Bonus
Select positions are eligible for performance based awards in the form of bonuses, which varry by department and position.
Child Care & Parental Leave Benefits
Generous Parental Leave
We offer a generous 12 week parental leave policy for either new parent to spend time with their child.
Flexible Work Schedule
We believe that each employee is most productive at different times, we allow employees and their managers to develop work schedules that align to both the needs of the business and the employee.
Family Medical Leave
We have generous leave policies which work in tandem with federal and state laws to allow employees to care for family as the need arises.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Whether taking a break to tend to personal matters or time away to rest, our PTO vacation time is uncapped.
Generous PTO
Bluecore has an amazing (unlimited) PTO policy that provides our people the flexibility to take the time they need to live a balanced and fulfilling life.
Paid Volunteer Time
As part of our generous PTO plan, we also allow and encourage employees to take time off to volunteer for causes within our community and those which resonate with their interests.
Paid Holidays
In addition to our generous PTO policy we also provide paid time off for all major holidays.
Paid Sick Days
In line with the PTO philosophy paid sick time is granted as needed, un capped and no annual balances.
Perks & Discounts
Casual Dress
Our dress code is flexible, including shorts, t-shirts and other casual attire to change with the weather and allow employees to dress up when needed and down when appropriate.
Commuter Benefits
We allow all employees to expense up to $121 per month to assist with their commuter costs. We also offer a pre tax commuter plan in line with IRS regulations to assist with the tax burden.
Company Outings
We offer multiple company events from holiday parties, trivia nights, team outings and in house social events on a regular basis. In addition to in house food contests to let culinary flags fly.
Free Daily Meals
We provide free daily catered lunches in addition to a fully stocked kitchen with snacks and breakfast items.
Stocked Kitchen
Our kitchen provides a wide assortment of beverages, snacks, fruits, breakfast items and other surprise treats on a weekly basis.
Happy Hours
We just launched monthly interdepartmental happy hours for the summer-- a great opportunity for our employees to get to know each other in a casual environment!
Recreational Clubs
As hard as we work we know that relaxation and self care are critical to happiness and success. We host regular board game nights, soccer club, and tennis outings to name a few
Fitness Subsidies
We offer programs to expense back the cost of gym and fitness memberships.
Professional Development Benefits
Job Training & Conferences
Bluecore University is our in-house training program dedicated to advancing our teams. Courses range in depth and are on subjects like Growth Mindset, social styles, and leadership frameworks.

Additional Perks + Benefits

What makes Bluecore extra special is the comprehensive nature of our benefits. Our company is not only focused on professional development but on physical and mental well being as well. Bluecore truly cares about the whole employee.

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