Technical Solutions Engineer at MANTL

| Greater NYC Area | Remote
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Who is MANTL?

MANTL is a fast-growing NYC-based FinTech SaaS company on a mission to build technology that will help America’s financial institutions and their communities thrive. Think Shopify or Squarespace, but purpose-built for community banks and credit unions. We are drastically changing the landscape through modern banking software that empowers banks and credit unions to grow digitally. 

Our flagship product, Online Account Opening, has quickly become considered best in class in our industry, showing clear and material performance beyond any of our competitors. Suffice it to say, our customers love MANTL. 

Since launching our first product in 2017, we have built several new products, thoughtfully grown the team, and have become a market leader.

Who makes up our team?

People are our most important asset and the number one reason we all love working at MANTL. As a team, we value accountability, transparency and collaboration. We have agile teams, with clear, outcomes-focused goals. 

We’re a group of passionate technologists with backgrounds spanning across engineering, product, and design. We support an open and transparent culture that helps foster productive and engaging discussions. We want to work with inclusive people who understand the importance of treating their colleagues exceptionally well - people who will gladly go out of their way to help others with things big and small.

We are always a work in progress and love hearing feedback from our team.

Technical Solutions Engineer

The Technical Solutions Engineer will provide immediate technical support to the customer success and implementation teams as well as the wider commercial organization to achieve scalability and growth.

You should enjoy deconstructing complex technical problems and building scalable, comprehensive solutions cross-functionally to continually improve internal tools, systems, and processes.

In this role, you will work directly with clients to understand their needs and solve their issues. You will fix bugs, implement MANTL installations, and improve features.  Ultimately, you will build systems and internal tools for all teams in the Customer Success organization to ensure that our clients are successful.

This Solutions Engineer role is a great opportunity to come in early and make a large impact at MANTL. The role provides the basis for many growth opportunities within the company, such as potential moves into software engineering.

Must Haves:

  • 3-5 years of Solutions or Software Engineering experience 
  • Experience performing bug/incident investigation and impact/root cause analysis using relational database technologies such as PostgreSQL
  • Experience performing bug/incident investigation and impact/root cause analysis using browser console technologies such as Chrome dev tools
  • Experience performing bug/incident investigation and impact/root cause analysis using application log aggregation tools such as LogDNA and DataDog
  • Experience manipulating data in spreadsheet programs Google Sheets/Microsoft Excel
  • Experience using HTTP API tools such as Postman or similar to perform investigations and kick off processes

We Are Looking For: 

  • A true problem solver that uses broad thinking to strategically develop elegant solutions
  • A clear communicator that can express and translate technical requirements into language understandable and digestible by different audiences
  • Ability to manage multiple competing priorities and intelligently prioritize as well as appropriately get consensus from colleagues
  • Ability to make quickly ascertain client needs when faced with ambiguous requirements
  • Ability to learn and master software tools like DataGrip, Postico, BigQuery, or Looker
  • “A” player who has a strong desire to build systems in parallel to solve problems and contribute to the direction of the team and company
  • Excellent verbal and written communication skills, both internal and client-facing
  • Experience creating cross-team processes and documentation
  • High level of attention to detail and drive to get things right the first time

Nice To Haves: 

  • Experience writing Javascript 
  • JIRA proficiency or similar project management software
  • Familiarity with Freshdesk
  • Familiarity with BigQuery
  • Familiarity with CLI tools
  • Familiarity with debugging / tracing code

WHAT YOU'LL LOVE ABOUT US:

Joining MANTL means joining an ambitious and exceptional team that solves complex problems every day. We offer a unique employee experience based on the values of transparency, accountability and collaboration, and we are deeply proud of our culture. From unlimited vacation and fully covered health benefits to interesting and fun team events, we strive to show we truly care about our employees happiness and engagement. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • SqlLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • HEAPAnalytics
    • LookerAnalytics
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM
    • SendGridEmail

Location

MANTL is located near the heart of Flatiron, within walking distance of what seems like every fast-casual food restaurant in the city.

An Insider's view of MANTL

What’s the vibe like in the office?

I was initially a bit apprehensive about the idea of working in the FinTech space, as I had heard horror stories of tense work environments, exceptionally long working hours and closed-off office culture. Mantl caught me off guard by rejecting these standards and offering a human-centric, open work environment for me to do my best work in.

Leo Wicht

Senior Front-End Engineer

What's the biggest problem your team is solving?

Banking technology is falling far behind the consumer fintechs out there, yet millions of customers in the US still use community banks. Banks need better customer-facing products, or they will disappear.

Mike Bosserman

VP of Growth

How does the company support your career growth?

While working at Mantl, I have been tasked with a variety of diverse and important projects that have given me the opportunity to learn new technologies, design patterns, and best practices. In addition, I have been given a level of autonomy and responsibility over my work that would not have been possible at a larger company.

Thuy Dao

Software Engineer

What is your vision for the company?

Our vision for MANTL is to be the technology platform that powers our financial ecosystem. We're starting with the regional and community banks in the U.S. who are reliant on crumbling legacy infrastructure, and need our help to give their customers and employees modern tools and experiences.

Nathaniel Harley

Co-founder, CEO

What makes someone successful on your team?

At Mantl, we empower everyone to think big and constantly raise the bar to develop innovative solutions that not only meet, but exceed our customers’ expectations. We value transparency and integrity to do what’s right for our customers without compromise.

Lidia Shong

Director of Product Marketing

What are MANTL Perks + Benefits

MANTL Benefits Overview

Competitive pay and equity, fully covered medical, vision, and dental, 401k as well as a number of other benefits like commuter, flexible vacation, happy hours, team offsites, continued education support, the best equipment, discounted gym memberships, healthyish office snacks and a fairly sophisticated coffee machine.

Culture
Friends outside of work
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
MANTL offers 8 weeks fully paid Maternity Leave and the ability to take 8 weeks fully paid Parental Leave. Mothers can take Parental leave and Maternity leave for a total of 16 weeks paid leave.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
At MANTL we have an unlimited PTO policy - take time when you need it. We trust employees to use this policy responsibly and not let it compromise performance.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
MANTL hosts monthly company outings.
Stocked Kitchen
Happy Hours
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
MANTL offers employees professional development opportunities such as conferences, seminars, and industry events.
Cross functional training encouraged
Promote from within
Mentorship program
MANTL's Buddy Program was created to help our new employees feel welcomed and supported at MANTL. Buddies serve as a resource for any company-related questions and help new hires get acclimated.
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

MANTL offers competitive compensation packages, unlimited vacation, fully covered health insurance, creative and fun team-building events, mental health programs and more. We strive to show we truly care about our employees happiness and engagement.

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