Vendor Manager at CredSimple

| Greater NYC Area
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CredSimple is building a healthcare technology company that serves the $10B niche of provider network management. We’re looking to grow our team with world-class talent who are not only motivated to carry out their specific roles but also help build an organization that continues to be a great place to work as we scale.

We sell to clients that span the healthcare spectrum from tech-savvy healthcare startups to 100-year-old, Fortune 500 health insurance companies. We’re solving very real and challenging problems in the healthcare industry. 

We’re committed to equal opportunity in our quest to hire and retain top talent. We believe in supporting our people in both personal and professional growth goals and pay attention to goals, celebrate milestones, and encourage you to learn continuously. We love working with self-starters, doers, collaborators and the insanely motivated.

We are looking for an experienced Vendor Manager based in New York City. You’ll join a talented and passionate team who enjoys working with our clients, solving tough problems, and improving the healthcare industry.


In this role, you will work directly with outsourced vendors to tackle CredSimple’s complex provider data entry and enrichment, as well as execute special projects to meet business objectives. You will be responsible for ensuring that CredSimple maintains the highest level of service, meaning efficient and accurate work, for the 10,000s of primary source verifications we complete each month. You will monitor and report against key metrics, partner with stakeholders to drive performance improvements, and work cross-functionally to implement needed process changes. You will be the primary point of contact for relationships and interactions with our outsourced agent vendors.

The outcomes we’re looking for:
  • Work hand-in-hand with the vendors’ management teams to monitor the productivity and quality of a large workforce of agents responsible for data entry, outbound calls, and primary source verifications
  • Build an excellent understanding of the credentialing workflows and operating systems (internal tools, phone system, workforce management, reporting dashboards) and how they come together
  • Analyze, share, critique, and drive improvement in partner performance across all defined metrics and identify trends, opportunities, issues, concerns, and successes to leadership
  • Identify and implement strategies to improve the efficiency, transparency, and quality of provider service
  • Partner cross-functionally to craft the design, workflows, and timelines, scope costs, and execute special projects with our vendors on an as-needed basis 
  • Travel to vendor site(s) to evaluate site performance, roll out new programs, and deepen relationships with local management teams (1-2x/year) 
  • Work in conjunction with our Learning and Development team to refine ongoing trainings for our agent teams, as well as with leaders of each credentialing product to ensure adequate dispatch of resources
  • Improve the performance of our business by executing on operational initiatives such as:
    • Workflow evaluation and redesign to reduce error rates and processing times 
    • Internal feedback mechanisms which result in process and product improvement

About youCompetencies Required:
  • Innovative: You’re eager to drive innovation and company-wide process improvements, even when it would be easier to leave things the way they are.
  • Big Picture Thinker: You're a conceptual thinker with experience monitoring the performance of large teams and developing processes - you can get in the weeds but see above them.
  • Thrive in ambiguity: You’re at your best when you have a complicated problem with an unclear solution ahead of you.
  • Communication: You’re able to communicate clearly, effectively, and concisely with whoever you’re interacting with. Whether it’s our BPO partners, internal stakeholders, or the agent team on the ground, you’re able to get people on the same page and make yourself understood.
    • You’re culturally-sensitive and professional in interpersonal interactions (e.g. partnering, conflict management, consulting, etc.) and open to giving/receiving constructive feedback to internal and external stakeholders.
  • Detail Oriented: You can keep track of a million moving pieces across multiple teams in multiple countries.
Desired Qualifications:
  • 3+ years of experience in operations, customer service, project management, business process outsourcing, or similar field
  • Comfortable with workflows, process improvement, and Six Sigma/Lean principles
  • Strong project management skills
  • Strong quantitative analysis skills (with advanced Excel/Google Sheets skills) and use of data to make decisions and to influence others
  • Willing and eager to roll up your sleeves and get to know the business at the lowest level of detail
Additional Qualifications:
  • Experience performance managing, coaching, and improving the metrics of external-facing service teams
  • Prior management experience within the BPO industry, either with call center or data entry vendors
  • Experience developing a vendor management process
  • Knowledge of health care, health insurance, and/or provider data
  • Intermediate or above SQL skills
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases


We are located in the Flatiron, which is widely recognized as the center of Silicon Alley, NY's technology hub.

An Insider's view of CredSimple

How does your team reward individual success?

The Bonusly app provides an easy method of recognizing and celebrating the contributions of team members, and being able to incorporate it into Slack provides additional visibility. We are also able to redeem bonusly points for giftcards each quarter!


Network Analyst

What does your typical day look like?

A typical day at CredSimple I get to collaborate with many people. We start our day by reviewing project updates, client health status and outstanding items from the week prior. The weekly cadence allows us to build relationships with our clients. Between communicating with clients and teammates, each day is an adventure. Let's get after it!


Client Success Manager

How does the company support your career growth?

The company supports my career growth by investing in my Professional Development. We currently have access to LinkedIn Learning as well as a reimbursement program for continuing education courses. Most importantly they recognize and reward talent. It does not matter the role you may be in, management makes career growth discussions a priority.


Provider Network-Recruiter Manager

How would you describe the company’s work-life balance?

We have the great opportunity of working from home and the option of flexible hours. CredSimple provides different ways to manage stress by engaging employees in quarterly health competitions.


Software Developer

What are CredSimple Perks + Benefits

Volunteer in local community
We are a company who support our local communities and encourage employee volunteerism in both our New York and Maryland offices like NYC Tech Gives Back and Community Action Council, Howard County
Intracompany committees
CredSimple offers several holiday events and wellness programs to keep employees engaged such as our our health and wellness challenge, annual holiday party and virtual scavenger hunt
Daily stand up
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
CredSimple host quarterly company outings as a great team bonding experience.
Stocked Kitchen
CredSimple has a well stocked kitchen providing breakfast options, snacks and beverages
Some Meals Provided
We provide free lunch on Wednesdays.
Happy Hours
Happy hours are hosted At team's discretion.
Pet Friendly
CredSimple's pet policy is dog friendly daily.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
CredSimple offers employees continuous professional and personal development training
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
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