Hi! This is an exciting opportunity to join a startup that is already global, growing 100%+ YoY, and very early in its marketing maturity. We sell software to customer service departments from 200 to 10,000 employees and are rapidly going upmarket.
In this leadership position that works directly with the CEO, it is a high trust role. Why? Because I will entrust in a ton of ownership, autonomy, and decision-making authority on strategy, execution, and culture from Day 1.
So what is my trust philosophy?
It starts with authenticity - I trust people who create the feeling of being forthright, open, and vulnerable. I strive to do the same.
Building from authenticity, it's about creating the feeling of truly caring about someone personally and professionally. Actions speak louder than words and the actions I look for are acts of selflessness, consideration of others when making decisions, putting other people's interests above ones own as much as possible (and when putting one's own interests above others, letting them know why), and giving tough feedback because you care about the person more than care about being liked.
Lastly, it's someone who carries a founder / owner mentality. Work ethic + growth mindset + holding yourself and others accountable for the culture and goals.
Required Skills:
1) Coaching AEs.
2) Recruiting, Managing, and Leading.
3) Experience close deals between 50K and 250K.
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The Company:
At MaestroQA, it starts with Trust. I shared above how we build trust.
With trust as the foundation, we can actually operate the following way amongst each other:
- High degree of autonomy
- High degree of decision making power
- Strong feedback culture
With how we like to build trust, our brand with customers and partners is highly geared towards having an authentic, human voice and in-person, human interactions. Relationships matter is core to us.
We are ~25 employees based in NYC, love to work in the office together, and offer competitive pay and benefits.
We build software to help Customer Service teams coach their reps on how to deliver exceptional, human customer experiences. We work with leading brands like Peloton Cycle, Mailchimp, New Balance, Zola, and more!
Please reach out if this excites you!
