Scale Customer Success Manager

Posted 10 Days Ago
New York, NY
Hybrid
80K-120K Annually
1-3 Years Experience
Productivity • Software
The Work OS that gives everyone the power to build and improve the way their organization runs.
The Role
The Scale Customer Success Manager will build relationships with customers to drive product adoption and collaboration using monday.com. Responsibilities include supporting internal stakeholders, identifying customer goals through data analysis, and leading initiatives to enhance user experience. The role involves engaging with customers, designing success programs, and advocating for customer needs within the company.
Summary Generated by Built In

The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals.

The Scale CSM is an exciting role at monday.com. Scale CSM’s work with customers either in 1:1 engagements for high-impact objectives or by running 1:many success programs to impact target customer groups. We use robust customer data to help identify ways we can deliver increased value through broader and more mature use of monday.com. 

Our team is growing and we are looking for a CSM to join our team in our London office, support our customers, retain them, and help them grow by leading initiatives and collaborating with different stakeholders.

Part coach, project manager, consultant, and product expert, our Scale Customer Success Managers are continually focused on helping our customers improve their team collaboration and communication and be successful with monday.com.


About The Role:

Please note this is a hybrid role and requires 3 days in office and 2 days working from home!

  • Act as a reactive CSM supporting internal stakeholders (AMs, CSMs) and customers focusing on risk mitigation and growth
  • Follow the Scale practices and strategy for each customer based on data analysis and the customer's needs
  • Identify, design, and being able to achieve the customer's goals in a short-term relationship
  • Engage 1:1 with targeted customers at key points in the customer journey to ensure the adoption of monday.com and growth
  • Leverage tools and technology to deliver value to multiple accounts at once through 1:many programs, such as creating email campaigns, custom training/webinars, new collateral, and hosting office hours
  • Be a role model, sharing client success methodology with members of your immediate team as well as cross-department.
  • Represent the voice of the customer and influence the product development roadmap.

Requirements

  • 1-2+ years of B2B customer success, account management, or consulting experience working with accounts of various sizes. Advantage: Experience working with a large portfolio of customers (+100) 
  • High prioritization skills and process orientation
  • Context switching - manage different (multiple) accounts at different stages in the life cycle 
  • Ability to embrace the mindset of continuous improvement and actively contribute to the CS processes and practices
  • Superb written and verbal communication skills
  • Positive attitude, empathy, and high energy
  • Ability to take initiative and adapt
  • Strong customer-facing and presentation skills with the ability to establish credibility with executives

Visa sponsorship for this role is currently not available.

monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.

For New York-based hires only: Compensation Range: $80,000 - $120,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or RSUs based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of Colorado may differ based on the cost of labor and such additional factors for such other locations. 

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What the Team is Saying

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The Company
New York, NY
2,100 Employees
Hybrid Workplace
Year Founded: 2012

What We Do

monday.com is a work operating system that transforms the way teams work together. We’ve created a solution that connects people to workplace processes promoting a culture of transparency & empowerment. We're obsessed with building an excellent product. Our goal is to create a work operating system that people will love to use—one that’s fast, beautiful & responsive.

Why Work With Us

At monday.com we believe in transparency, accountability, and impact. Together, those values have lent themselves to create a strong culture of professional and creative autonomy where every team member is encouraged to share ideas and help bring them to life!

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monday.com Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

monday.com embraces a flexible work environment with our hybrid model!

Typical time on-site: 3 days a week
New York, NY

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