Senior Account Manager

| New York
Do you enjoy having responsibility over an entire market to manage and grow? Are you motivated by working closely with customers solving their online marketing strategy challenges? Do you take pride in helping your customers succeed and constantly looking for opportunities to upsell?
As a Senior Account Manager at Smartly.io, you’ll take ownership of your own customers from first week on, give consultative advice, scope and drive successful product trials and drive customer engagement. You function as the crucial link between customers, Facebook, and our product development team. You get the seat in the cutting edge of the fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own target market, managing customer relationships with large advertisers, and scaling the operations of an ambitious growth company.

We're constantly looking for great talents to this position.

>> Would you like to work in a flat, transparent company with real opportunities to have an impact on the future of its business? Have a look at how we practice transparency: https://www.smartly.io/blog/extreme-transparency-in-practice 

>> Learn more about our company culture and how we work at smartly.io/culturehandbook 
>> Browse open positions at smartly.io/careers

We're definitely looking for you, if you

  • Are driven to combine the work of managing your own customers, solving their online marketing challenges and building long-term relationships.
  • Have minimum 5+ years of account management experience in B2B SaaS businesses or corresponding agencies, preferably in the online marketing domain.
  • Have great communication skills to be able explain complex concepts clearly and efficiently and give consultative advices to help customers grow their performance.
  • Have professional spoken and written English (fluency in other major languages is a plus but not required).
  • Have a US work permit.
  • Are able and willing to travel for meetings, conferences and industry events.

As a Senior Account Manager at Smartly.io, you will

  • Manage and nurture your own customer accounts through day to day communication and online marketing expertise.
  • Work closely with customers to hone their online marketing strategy and quickly resolve advertiser issues including scaling budgets, campaign performance and manual work.
  • Take full ownership and responsibility of growing and managing your own target market and develop vertical expertise (e.g. e-commerce, travel, classified, mobile apps, etc).
  • Develop and maintain excellent knowledge and skills for Smartly.io tool and Facebook advertising in general so that you’re constantly able to solve customers’ problems.
  • Build, manage and develop strong relationships with customers and Facebook.
  • Collaborate with customers, Smartly.io Account Managers and product development team to maintain the quick feedback loop.

Recruiting process Smartly.io hires people that are extremely quick to learn new things because online marketing and Facebook as a platform evolve incredibly fast all the time. Our recruiting steps are designed to give you a realistic glimpse of the job, but also to test your ability and willingness to learn quickly and apply the fast-changing concepts of online advertising to maximize positive impact for your customers. The recruiting process is an opportunity for both you and us to see if we're made for each other. STEP 1 - Introductory calls with our talent team and your potential team lead. STEP 2 - Homework assignment where you'll learn the basics and more challenging concepts of Facebook advertising. STEP 3 - Role interview and discussion on Facebook advertising concepts, your ambitions and passions with the team. STEP 4 - Sales demo simulation where you need to convince us to start trial with the Smartly.io tool. STEP 5 - Discussion with our leadership team.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • KotlinLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • SketchDesign
    • JIRAManagement
    • HubspotCMS
    • HubSpotCRM

Location

1441 Broadway, New York, NY 10018
1441 Broadway, New York, NY 10018

Insider's spotlight

How do you collaborate with other teams in the company?

We have a ‘two-minute rule’—if you don’t know something and you can’t find the answer by yourself in two minutes, you should ask a colleague. Everyone’s always ready to give you a hand and help you learn.

Annabell

Account Manager

How has your career grown since starting at the company?

Smartly.io is a great place for cross-functional career development. I started as an account manager, but since then I've gravitated to the product side because I was interested in what's happening under the hood of our product.

Miikka

Product Manager

We foster extreme transparency, which allows our teams the freedom and responsibility to pursue our vision in a self-driven way. Everyone is trusted as an owner, we’re all responsible for thinking and acting in the long-term interest of the company. At Smartly.io, nothing is someone else’s problem — we’re all doers with an entrepreneurial attitude.

Kristo

CEO & Founder

Automating the whole online customer acquisition funnel. We’ve only scratched the surface in solving problems for paid social marketing teams, and we’ve already pinpointed many processes in design and business intelligence which we could automate, like video creation processes, or reporting and attribution across
platforms.

Tuomo

CTO & Founder

Perks of working here

401(K)
Beer on Tap
Casual Dress
Company Equity
Conferences & Training
Dental
Flex Work Hours
Generous PTO
Happy Hours
Health Benefits
Generous Parental Leave
Pet Friendly
Remote Work Program
Some Meals Provided
Stocked Kitchen
Vision
More Jobs at Smartly.io7 open jobs
All
Developer + Engineer
Legal
Operations
Sales
Sales
Smartly.io
Sales
Smartly.io
Developer + Engineer
Smartly.io
Sales
Smartly.io
Operations
Smartly.io

Get notified
when new
jobs pop up.