Senior Associate, Licensing at Cityblock Health

| Greater NYC Area
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Covid 19 Update - Please Read:

Cityblock requires those hired into this position to provide proof that they have received the COVID-19 vaccine.  Any individuals subject to this requirement may submit for consideration a request to be exempted from the requirement (based on a valid religious or medical reason) on forms to be provided by Cityblock.  Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption.  Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed. This vaccination requirement is based, in part, on recently established government requirements.  The requirement is also based on the safety and effectiveness of the vaccine in protecting against COVID-19, and our shared responsibility for the health and safety of members, colleagues, and community.

About Us:

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community. 

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

  • Aim for Understanding
  • Be All In
  • Bring Your Whole Self
  • Lean Into Discomfort
  • Put Members First

About the Role:

We are seeking a talented Senior Associate, Licensing to build, manage, and improve our licensing workstream for our clinicians (ex. MD, NP, PA, LCSW, RD, PharmD & RNs). You’ll work closely with our Market Ops, Clinical Ops, People Ops, Legal, Compliance & Credentialing Associates to ensure Cityblock is in compliance with license requirements across all Cityblock states. This is an exciting opportunity for a process-oriented, hungry self-starter who is interested in a cross-functional role at a young, rapidly scaling organization. 

You will: 

  • Work as the SME for the clinician licensing process at Cityblock and provide support to the Senior, Credentialing & Licensing Associates as needed 
  • Own the relationship of Licensing support with our external Credentialing & Licensing Vendor and performance manage the vendor to ensure they are meeting contractual SLAs 
  • Develop new processes, workflows, tools, and systems to track clinician licenses across all Cityblock markets
  • Responsible for continuously monitoring licenses against expiry, and communicating status updates to all stakeholders. You will be solution-oriented and escalate any risks and remediation plans to our Manager, Credentialing & Licensing for support as needed  
  • Create, socialize, and iterate licensing policies for Cityblock providers in partnership Clinical & Market leadership teams and finance. Determine Cityblock coverage policies for net new licensing, on-call program, and virtual hub providers. 
  • Design net new workflows and improve existing workflows for smooth transition of requests between Cityblock teams. This will be a cross-functional effort with our IT, PeopleOps, and Talent teams 
  • Facilitate license requests between Cityblock providers and external vendor(s); support Cityblock clinicians as needed during this process 
  • Take the lead in keeping provider license profiles accurate and up-to-date 
  • Support internal and external license audits   
  • Serve as internal and external main point of contact for all licensing related activities 
  • As needed, initiate urgent license requests & support credentialing related functions

Requirements for the Role:

  • Strong ability to quickly build relationships and trust with our clinical team 
  • You have at least 3+ years of experience working with clinicians and/or experience working in early stage start-up environment
  • You have the vision and desire to build foundational systems and processes and can create effective workarounds 
  • You’re a team player, and looking to get into a fast-moving startup environment 
  • You flourish in fast-paced environments, identifying your own opportunities for success and iterating tightly on feedback
  • You are a natural relationship-builder and possess the ability to engage and connect with others quickly 
  • You are fiercely organized, a self-starter, and know how to prioritize your day 
  • You are an exceptional communicator and have a strong customer service mindset
  • You don’t let details pass you by -- deeply detail oriented
  • You work well under high pressure and have excellent time management

How We Define Success:

  • Clear management and documentation of all Cityblock clinician licensure   
  • Structure in place for timely license processing, communications, and tracking mechanism to position Cityblock to continue to grow across current and new states
  • Strong, trusting relationships built with partner counterparts
  • Exceptional clinician feedback from their experience with the Cityblock licensing process

Nice to Have, But Not Required:

  • Experience with Google Suite 
  • Prior experience working in a start-up setting 
  • Strong knowledge of NCQA credentialing & licensing requirements and certified programs

What We’d Like From You:

  • A resume and/or LinkedIn profile 
  • A short cover letter, please!

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

-

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.

#communityhealth #healthcare

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Technology we use

  • Engineering
  • Product
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • ConfluenceManagement
    • JIRAManagement

Location

Cityblock is committed to flexible work. Due to the COVID-19 pandemic, most of our business team is operating remotely.

An Insider's view of Cityblock Health

What's something quirky about your company?

There's a slack channel for everything - plants, podcasts, cooking, baking, hiking, Peloton - I love it

Tina

Implementation Manager

How does the company support your career growth?

My manager and I do monthly check-ins on career development during our 1:1s. This has been a great opportunity to address areas I'd like to improve and set up an action plan.

Jose

Senior Software Engineer

What are Cityblock Health Perks + Benefits

Cityblock Health Benefits Overview

To properly care for our members and advance equity in the communities we serve, we believe our own team must be diverse and inclusive. We take to heart what it means to bring your whole self and actively work to build representation, build belonging and advance justice. Our goal is to ensure everyone at Cityblock feels respected, celebrated, and part of our community.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks
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