Senior Director, Content Strategy

HUMAN was founded in 2012 in a Brooklyn sci-fi bookstore by Tamer Hassan, Michael Tiffany, Dan Kaminsky, and Ash Kalb. Our humble beginnings led to the creation of the Human Defense Platform, the backbone of all our products that safeguards enterprises from sophisticated bots, fraud, and account abuse. Today we verify the humanity of more than 20 trillion interactions per week for some of the largest companies and internet platforms. 

Our hacker roots still permeate everything we do. You will be a part of the HUMAN front line in our commitment to protecting companies (and in turn, their customers) from both revenue and reputation risk caused by digital attacks. However, HUMAN is not the center of this story. Humans like yourself are. We firmly believe in putting people first. This approach spans our extensive total rewards package, inclusive of competitive compensation, benefits, stipends - as well as our day-to-day culture - to ensure every human is empowered to do the best work of their life. We want to hear about the marathon you’re training for. We want to see pictures of your pets. We want to know your favorite robot (we have many).

 Even if you’re not a conventional “hacker” we can assure you that you are a hacker in your own right. We want to work with people like you who break down problems to build up better solutions. That’s what makes us HUMAN. You’ll be joining us at an exciting moment in the HUMAN story: we joined forces with PerimeterX in a market-changing merger, as well as recently acquired clean.io to enhance the Human Defense Platform. Together under the HUMAN brand, we will disrupt the economics of cybercrime. We hope you can join us in that mission.

Help build the future of Cybersecurity and shape the modern business as an Ad tech environment delivering trust and safety led by the market leader, HUMAN Security. We ensure there is a real and right human on the other side of every digital interaction along the customer journey. 

As the Senior Director of Content Strategy reporting to the CMO, you are a high-energy leader who will create the narrative for each persona of the ideal customer profile across the buying stages and build compelling content to drive customer engagement. You will be working closely across the key functions within marketing (Product Marketing, Campaigns, Communications, Regional Marketing and Partner Marketing) to collaborate on the messaging and story to be told. The content will be leveraged across multiple communication channels to drive acquisition, engagement, retention and overall enthusiasm for HUMAN solutions.

What You'll Do

• Overall ownership of Content Strategy Plan and Content Creation
• Build and lead a team responsible for a steady flow of engaging content for new customer acquisition, expansion, cross-sell, retention selling motions.
• Map out the customer journey and collaborate with product marketing on the key messages and value statements; create the narrative for each persona and compelling content by stage to lead the buyer to acquisition.
• Content output will be leveraged by the campaigns team, regional and partner marketing teams
• Ensure all communications and content are consistent with corporate voice
• Content creation includes customer facing tools and provide support for sales/partner enablement tools
• Work closely with other key functions to collaborate around Product Launches, Campaign Development and Corporate initiatives. 

Who You Are:

• 10+ years of experience and proven track record in developing and guiding integrated B2B customer facing content coupled with marketing/sales campaign knowledge (Cybersecurity experience preferred)
• Experience in a fast paced, high growth B2B market (Cyber, Services, Software, Cloud Infrastructure, Networking).
• Ability to think strategically and drive execution in collaboration with multiple, geographically dispersed groups – Global experience
• Solid understanding of marketing GTM planning and demand tactics
• Exceptional understanding of buyer personas and buyer stages
• Passion, creativity, and expertise in customer storytelling (compelling narrative) and activation for customer scenarios (new acquisition, expansion, cross sell, retention)
• Excellent project management skills with exceptional attention to detail and follow up
• Exceptional relationship management skills – extensive experience working with remote and international teams
• Exceptional verbal and written communication skills; Ability to communicate effectively across the organization at all levels including Sr Leadership team
• Budget management, program tracking and ROI
• Strong results orientation and data-driven approach with excellent analytical skills to put data/insights at the heart of the strategy.

The base pay range for this position is $160,000- $190,000 which can include additional on-target commission pay/bonus. The base pay offered may vary depending on location, job related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

HUMAN prides itself on being an equal opportunity workplace. We firmly believe in putting people first regardless of who you are, where you come from, how you identify, or who your favorite robot is (we have many). We are on a mission to protect the integrity of the internet for everyone, so we welcome all individuals to come to share their unique experiences and perspectives as we fight against cybercrime together!

With Humans located in all parts of the world, we’ve fully embraced our diversity of thought and are always looking for innovative ways to connect with one another - even in virtual reality! Although New York City is our HQ, we have teams in Tel Aviv, Israel; London, UK; Victoria, Canada; San Mateo, CA; Miami, FL; and Virginia.

We trust our Humans in choosing where they work and how they work. The total rewards package we provide reflects our commitment to our Humans’ personal career development, which includes annual stipends for home office setup, wellbeing, and learning & development. We also offer weekly lunches, dedicated time off, no-meeting Fridays (for our U.S. and Intl. based HUMANs), HUMAN days, and so much more.

We’re constantly trying to anticipate the needs of our Humans to ensure each one of us is equally prepared to do some of the best work of our life. Taking care of one another is part of the HUMAN experience and how we build true HUMAN connections.

If you are an individual with a disability or special need that requires accommodation, please contact us directly.