Senior HR Business Partner

| New York

Trustpilot is looking for a results-oriented and driven Senior HR Business Partner to join our HR Management team and be an integral part of our growing New York office. This role will be a part of our growing world class Global HR & Talent function and we need your help to further support all departments to achieve overall business goals, all while nurturing a healthy company culture. For the right person this role will be filled with ample opportunities to grow professionally and personally.

Your Job

Reporting directly to the SVP of Global HR and Talent, the Senior HR Business Partner’s primary role will be to drive all strategic HR related initiatives as well as implement global HR best practices in close cooperation with management, other HRBPs and the rest of the Talent Team. This role holds significant responsibility for all commercial functions who are experiencing significant growth including Sales, Customer Success, Marketing and Operations.

More about your role and responsibilities:

  • Partner with managers to identify needs for high functioning teams through team building and other engagement needs
  • Plan and execute Training and Development projects to aid programs such as career planning and performance management
  • Support managers in their own leadership, communication and change management skills
  • Identify learning or skill gaps and prescribe/develop learning opportunities and solutions at team and individual level
  • Provide support to additional HR initiatives as prioritized
  • Project Planning and implementation of Global HR programs within the region (training, engagement surveys, diversity, etc)
  • Accountable for the successful execution of all complex Employee Relations matters through regional ER/legal expertise
  • Partner with Commercial Ops, Legal and Payroll to provide regional input in shaping global strategies (compensation trends, benefits/perks, local policies, legal and compliance requirements)
  • Create and execute talent development strategy for the region (training, leadership development, etc)
  • Own the design and rollout of regional HR policies
  • Have the confidence and personal presence to gain the respect of both peers and senior management. Present ideas and recommendations in a manner that gain support from the overall organization.
  • Strategic influence and ownership for career and succession planning
  • Ensure talent development and retention plans; drive employee performance and developmental reviews
  • Partner with and influence Talent teams as we continue to grow and scale

Your profile:

  • 5-8 years of experience 
  • Experience working in a fast-paced start-up and scale-up environment where change is the norm - SaaS environment preferred
  • Management coaching experience and caching certification needed
  • Management and Training development with expertise in leadership growth in growing business from start up to scale up
  • Experience planning, assisting and monitoring Training and & Development activities in business areas
  • Flexible and adaptable to change
  • Excellent written and verbal communication skills in English
  • Strong Analytical skills
  • Ability to advise and coach senior leaders, managers and employees
  • Solution-oriented with strong stakeholder and change management experience
  • Knowledge or experience in recruiting a plus
  • Solution-oriented with strong stakeholder and change management experience
  • Trust, care and winning attitude!

We offer:

  • The opportunity to be a key player and build your career at a rapidly expanding global technology company
  • Competitive salary package, stock options, and 100% covered health insurance. Vision and dental insurance offered.
  • Lots of perks including free lunch Friday's and bagel Mondays, snacks, drinks, rotating kegs, office happy hours, ping pong, putting range and more.
  • Brand new office located in the heart of the Flatiron District

About Trustpilot:

Trustpilot is a global, online review community that builds trust and increases transparency between consumers and businesses. Currently boasting more than 30 million consumer reviews of 160,000 businesses, Trustpilot’s community is live in 24 countries and more than 10,000 consumers sign up to Trustpilot every day. By enabling businesses to engage directly with customers, Trustpilot aims to set new global standards in consumer to business dialogue.

Trustpilot has customers in 65 countries and has developed strong positions in Denmark, Sweden, UK, France, Germany and the Netherlands, as well as the US. With offices in Copenhagen, London, New York, Denver, Berlin, Melbourne and Vilnius, Trustpilot’s 500 employees represent 40+ different nationalities.


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245 Fifth Avenue, New York, NY 10016
245 Fifth Avenue, New York, NY 10016

Insider's spotlight

How has your career grown since starting at the company?

I started fresh out of college as an ADR and have been promoted twice, once up to Account Executive and again up to Senior Account Executive. If you follow the process and work hard you will succeed here. It's pretty simple.

Ralph Jerome

Senior Account Executive

Perks of working here

Beer on Tap
Casual Dress
Commuter Benefits
Company Equity
Conferences & Training
Game Room
Happy Hours
Health Benefits
Some Meals Provided
Stocked Kitchen
Volunteering Opportunities
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