Senior Manager Operations

| Greater NYC Area
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Away is seeking a Senior Manager, Operations to join our growing Finance & Operations team! In this role you will lead the strategy and execution of all domestic inventory operations. You will lead and grow our existing Operations team, providing mentorship, guidance, and training to your direct reports. The ideal candidate for this role has 5+ years operational experience in E-Commerce Operations and/or Supply Chain. This position is based out of our headquarters in Noho and reports to our Head of Finance, Operations, and Retail.

WHAT YOU’LL DO:

  • Lead the strategy and execution of all domestic product operations from the time inventory arrives at our 3PL, including warehouse management, product personalization, transportation, returns management, and warranty repairs
  • Build and lead a team providing training and mentorship for your direct reports
  • Identify and own Operations KPIs to ensure that the entire Operations team is supporting wider company goals and constantly raising the bar for operational excellence
  • Oversee relationship with Away’s existing 3PL as well as lead efforts to add additional fulfillment locations to maximize the experience for customers and cost savings
  • Collaborate cross functionally with Finance, Retail, Brand Partnerships, Product Development, Data, and Consumer Insights to ensure Away is always operationally delivering an exceptional customer experience cost effectively 
  • Take the lead on special projects as they arise; examples include 3PL RFP/onboarding and international expansion

WHO YOU ARE:

  • 5+ years experience that is analytical, strategic, and executional; at least 2 years of e-commerce operations experience
  • Experience in strategy or management consulting a plus
  • Strong excel and analytical skills
  • Excellent project management, communication and organizational skills
  • Proven leadership and management skills and an eagerness to train and develop junior team members
  • Enjoy working in a fast-paced and energetic environment

BENEFITS

  • Competitive salary + equity
  • Health, dental, and vision insurance
  • Fitness reimbursement
  • Quarterly company outings
  • Annual international team trips

ABOUT AWAY

Away (awaytravel.com) is modernizing the travel experience, beginning with your luggage, while striving to set the example for how socially conscious companies should conduct themselves. In November 2015, we launched our brand in Vogue, GQ, and USA Today, and have been featured in over 80 publications including New York Magazine, Travel + Leisure, and Wallpaper*. Away was founded by two Warby Parker alums and has raised $31M in venture funding from investors including Global Founders Capital, Forerunner Ventures, and Accel Partners.

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Location

Away's HQ is in Soho, one of the liveliest neighborhoods in the NYC, with great restaurants, shopping, and easily accessible public transportation.

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